Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,984 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,984 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to compare on line good rice too”

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Posted 1 year ago

“Easy to renew and a competitive price”

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Posted 1 year ago

“Very competitive quote. No hassle.”

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Posted 1 year ago

“Well at least the last person's review they were helpful at getting the price down. My re newly came up as £80 more this year, I phoned to see if they could come up with a better deal, as the knock I had was 5 years 10 months ago. Not a penny off. Last year increase was £20, and they reduced it.”

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Posted 1 year ago

“Very good communiation.. and excellent deal . Policy is especially clear despite increase this year with increased insurance protection I believe .. and still good costing and protection.”

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Posted 1 year ago

“Renewal was cheaper that any comparison site could offer. A phone call got it down further to a more sensible year-on-year increase.”

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Posted 1 year ago

“Aside from scripted responses, not very helpful.”

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Posted 1 year ago

“Easy value for money I could have got cheaper but I am happy to stay with you thanks”

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Posted 1 year ago

“Shame that I had to ring up for an instant discount why try it on? Otherwise it would have been 5 stars.”

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Posted 1 year ago

“Dial Direct are always very polite & helpful in many ways. Nothing is too much trouble & they give the best prices in these very trying times. Nowhere else I would want to be”

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Posted 1 year ago

“Brilliant... Good communication...”

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Posted 1 year ago

“I stayed with Dial Direct again this year even though the price had gone up quite a bit. It was easy to renew and competitive, we will see how the quote goes for next near.”

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Posted 1 year ago

“Very happy with negotiated renewal price following no claims, albeit the price took into account inflation. Very competitive having shopped around. Well done Direct D!”

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Posted 1 year ago

“Revived a letter stating they are unable to give a quote on house insurance for renewal. Nothing has changed , no claims made .Basically poor customer service actually no customer service as no renewal😡😡😡”

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Posted 1 year ago

“The quote I received from Dial Direct for my van insurance was half the price I had been paying my former insurers and the cover was the same”

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Posted 1 year ago

“I received my renewal quote which was higher than the previous year for my home contents insurance so I rang customer service and they managed to almost cut the price in half from the renewal quote, customer service were very friendly and efficient so I renewed my contents insurance for the possible 10th year running.”

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Posted 1 year ago

“Cheap renewal price”

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Posted 1 year ago

“Very happy with price and service”

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Posted 1 year ago

“Am happy with the general service received.”

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Posted 1 year ago

“Good customer service good to deal with and quick response highly recommend”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,984 reviews