Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second year of being a customer with Dial Direct found my renewal premium competitive,only had to ring customer services once found the agent helpful.So far so good”

Helpful Report

Posted 1 year ago

“Customer service was really good Feel it’s a very fair price some car insurance was double for the same policy I’m on my second year now and it was still a good price to stay with dial direct No complaints at all I would say overall excellent service”

Helpful Report

Posted 1 year ago

“Renewed my car insurance and recovery service with Direct Dial. Thankfully so far I haven't put in a claim, so I can't speak for that side of the service. I do shop around annually for the best price/deal, but was happy with the renewal. So far so good.”

Helpful Report

Posted 1 year ago

“Had been happy enough with policy even though it went up this year but I added my Daughter on my policy as she needed my car for couple days but now she doesn’t need the car I tried taking her off the policy but won’t let me do it so I’m still paying the extra money for her to be on the insurance. I feel I’m getting ripped off. Why can’t I take her of my insurance?”

Helpful Report

Posted 1 year ago

“Communication is dreadful , never told me how much my direct debit would be , and you leave it to the last minute ti inform me my renewal”

Helpful Report

Posted 1 year ago

“you delivering good service to me”

Helpful Report

Posted 1 year ago

“Luckily I've not had to make an insurance claim so I can't comment on their suppory but when my renewal came around the slight increase in subscription was, I felt, acceptable. Far better than the way so called 'loyal customers' are treated by other insurers.”

Helpful Report

Posted 1 year ago

“Easy and friendly to use service at a reasonable price”

Helpful Report

Posted 1 year ago

“a good honest renewal price for my car insurance”

Helpful Report

Posted 1 year ago

“Price was satisfactory, company ok, best to stay with a firm you know”

Helpful Report

Posted 1 year ago

“I usually shop around every year for the best deal for car insurance as I can always find a much better deal than the high price for renewal quoted but after a phone call with customer services they offered a competitive price undercutting other quotes. I would prefer the renewal quote sent out to a ‘valued customer’ to reflect the actual price for renewing with the same insurance broker and not the inflated price shown in the next year’s quote please! It would feel more transparent and less underhanded. Just sayin’!”

Helpful Report

Posted 1 year ago

“I got through to a customer service rep on the phone very quickly and they reduced my renewal price to an amount I was very happy with.”

Helpful Report

Posted 1 year ago

“Very pleased no major increases in price this year also easy to change details etc on the web sight Very pleased”

Helpful Report

Posted 1 year ago

“Upto date they've not gotten back to me after contacting them, yet on the phone as they couldn't solve my issue, l was promised a call back and no one bothered.”

Helpful Report

Posted 1 year ago

“Efficient service”

Helpful Report

Posted 1 year ago

“Yes disappointed my monthly payments went up,so probably won't be renewing next year.”

Helpful Report

Posted 1 year ago

“Does not reward loyalty - uncompetitive year on year and totally inflexible when price against others raised . Won’t be renewing next year !”

Helpful Report

Posted 1 year ago

“premium went up again . never claimed in 20 yrs but still keeps going up ... ? .”

Helpful Report

Posted 1 year ago

“I have only had experience with this company in obtaining and renewing a policy, both acts were quite simply and straight forward with no problems.”

Helpful Report

Posted 1 year ago

“just renewed. No experience of customer service as have not had any claims.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,169 reviews