Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Considering some of the quotes received, and taking into account all insurances have increased ( not necessarily in small amounts) was satisfied this was the best I could get and been with them for 3/4 years now. Luckily never had to claim, so nothing else to comment on.”

Helpful Report

Posted 1 year ago

“Renewal quote was only £20'ish more than last year so why change what isn't broken this is our 3rd year with Dial Direct very happy”

Helpful Report

Posted 1 year ago

“Renewal arrived promptly and the quote was only £40 increase on last year so was quite happy with that especially as we srebith elderly.”

Helpful Report

Posted 1 year ago

“Definitely the best cover I could get for the price.”

Helpful Report

Posted 1 year ago

“Customer service is first class and Dial Direct is easy to contact. I’ve been a loyal customer for many years and found them to be quick and efficient. My price this year for the maximum permitted (9 years) no claims bonus was higher than expected though probably due to the cost of living crisis. Other than that I’m a happy customer.”

Helpful Report

Posted 1 year ago

“good service”

Helpful Report

Posted 1 year ago

“good service”

Helpful Report

Posted 1 year ago

“No problems so far”

Helpful Report

Posted 1 year ago

“On the ball with tenewal quote.”

Helpful Report

Posted 1 year ago

“Yes my quote for my car and vans are ok but to add my son who is only 19 to my insurance the prise was horrendous how do young drivers surpose to afford there insurance 5000 to 6000 thousand a year”

Helpful Report

Posted 1 year ago

“Everything went well thank you very much 😄”

Helpful Report

Posted 1 year ago

“Simply put- the huge price increase. My policy rose by around 20%. Inflation is running far lower than this, shop, fuel, cars, houses, clothing, house insurance aling with many other things are rising nowhere near 20%. So the explanation I recieved about insurance costs rising due to increased costs just doesnt add up: 20% increase is way over the inflation rate. My son has recently renewed his car insurance and found a deal matching his previous years cost. Dial Direct are not charging a fair amount. I wont renew next time unless I recieve a significant decrease or some form of refund.”

Helpful Report

Posted 1 year ago

“So simple to renew,a few simple questions,paid on my card and asked for a paper copy which they sent out very quickly,excellent service from start to finish and an excellent price.Thank you Direct Dial”

Helpful Report

Posted 1 year ago

“Simple to renew, very competitive price too”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Too expensive”

Helpful Report

Posted 1 year ago

“Great prices,good customer service,should have found Dial direct a long time ago.”

Helpful Report

Posted 1 year ago

“Happy customer”

Helpful Report

Posted 1 year ago

“Price, easy renewal and user friendly website.”

Helpful Report

Posted 1 year ago

“Very easy to deal with I kept with Dial Direct for my car insurance for another year as my premium was hardly affected At last a firm who shows loyalty to existing customers”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 2,981 reviews