Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Price gone up lot not happy”

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Posted 1 year ago

“Always feel safe knowing I am unsure d with you”

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Posted 1 year ago

“I am happy with the service received, however do feel that I could have had a courtesy call when my policy came up for renewal to discuss the reason for the increase etc. Luckily I have not claimed in the 3 years I have been with Dial Direct but I have also had no contact from customer service as a courtesy.”

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Posted 1 year ago

“By giving me a great price on my car insurance , and it was first class on the service. Thanks again long standing customer!”

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Posted 1 year ago

“Competitive”

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Posted 1 year ago

“Decent price for my renewal,!”

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Posted 1 year ago

“Car insurance more than doubled in price from last year, despite no claim being made. Unfortunately I missed the date to look for a cheaper quote elsewhere. Will make sure I don't make the same mistake next year.”

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Posted 1 year ago

“Service was excellent, had leak in airing cupboard, came within a few hours, very nice young man soon had it fixed.”

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Posted 1 year ago

“Not very happy to expensive 😒 better luck next year”

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Posted 1 year ago

“Cheap, polite advisors and the service was handled very efficiently.”

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Posted 1 year ago

“I rang over two weeks ago to explain that the auto- renewal process for my car insurance appeared to have misfired, renewing the policy in October 2022 when I had already taken out insurance with another company. The telephone operator explained that they could not deal with this (!) but that the appropriate department would contact me in a few days. It would appear the message was not transmitted accurately as the only thing that happened was that I received an email actioning my request to cancel the policy with effect from 16th October 2023. I rang the number suggested on the mail , again the operative was unable to deal with issue, simply requesting me to mail a different department., who would respond at the earliest in 3 to 5 days.”

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Posted 1 year ago

“Just renewed my insurance with Dial Direct and very happy with the minimal increase. I've also had a chat with their customer service lady who was friendly and helpful”

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Posted 1 year ago

“A solitary appalling service. Rang your company to renew the insurance but on a different car treble the price. Absolutely shocking!!!”

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Posted 1 year ago

“The whole process was efficient and eventually customer serviced”

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Posted 1 year ago

“Ease of use good price”

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Posted 1 year ago

“Car insurance dial direct the worse 9 years no claims had the cheek to double my new policy what's the point of 9 years no claim robbing people would never recommend”

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Posted 1 year ago

“No nonsense service”

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Posted 1 year ago

““Easy renewals. Good value for money”

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Posted 1 year ago

“Very competitive price - renewal was cheaper than offered on comparison sites. Easy renewal process.”

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Posted 1 year ago

“Low payments . Your company make it very easy to insurance and always keep me updated with everything”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,169 reviews