Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,631 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.4

Based on 3,631 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charging fifthy quid to change address did not make me happy.”

Helpful Report

Posted 1 year ago

“Price increase reasonable”

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Posted 1 year ago

“Great communicatio excellent value for money and seamless renewal”

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Posted 1 year ago

“Very helpful, real world people, very good service, thank you”

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Posted 1 year ago

“Value for money, very helpful and courteous at all times.”

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Posted 1 year ago

“Good professional service”

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Posted 1 year ago

“All good I am happy.”

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Posted 1 year ago

“very professional people,”

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Posted 1 year ago

“Very good cover at a very reasonable price.”

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Posted 1 year ago

“excellent service can't fought there customer service”

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Posted 1 year ago

“Very happy with the cost of my insurance this time. Considerably lower than last year and same cover.”

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Posted 1 year ago

“Appalling service I cancelled in July online pressed the option to confirm and still provided internet and take money off me and say I owe money seems like a con to make money would never recommend Dial Direct”

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Posted 1 year ago

“Compatible prices, good Customer Care Team and always helpful”

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Posted 1 year ago

“Very competetive price and renewed with them again this year”

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Posted 1 year ago

“Having requested a paper copy of the policy to be sent once it was renewed, a month later and I'm still waiting.”

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Posted 1 year ago

“I was expecting a hike in my renewal for this year. I was pleasantly surprised when the quote came through at £200 LESS than last year. Not one of the compare sights came anywhere near either. (the closest was about £100 more)”

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Posted 1 year ago

“Very happy with the company easy to understand and good service will recommend to anyone .”

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Posted 1 year ago

“Never had to make a claim but when I needed some information your lady agent was very helpful”

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Posted 1 year ago

“very easy. to. renew and. did. not. increase the. previous price highly recommend”

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Posted 1 year ago

“Awful regarding claims process and lack of communication. Assigned Carpenters solicitors for a claim who never reply to emails or phone calls. Now being told my not at fault claim will be closed with zero compensation and I have to pay £375 in excess because the person who drove into the rear of my car has denied it despite exchanging details, photos and my medical record showing injury. Get told different things from dial direct and from Carpenters. Very poor and have left complaints but never responded to.”

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Posted 1 year ago

Dial Direct is rated 4.4 based on 3,631 reviews