Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am quite happy with the overall package, however I was hoping it would be a bit cheaper second time round.. I suppose increase price has effected most companies...”

Helpful Report

Posted 1 year ago

“Sorted out my insurance out and keep my on road bysorting it out”

Helpful Report

Posted 1 year ago

“No problems, cheaper than other providers on renewal”

Helpful Report

Posted 1 year ago

“No problem renewing, but very upset with 22% increase in premium above last year's .”

Helpful Report

Posted 1 year ago

“Great firm. Absolutely no problems.”

Helpful Report

Posted 1 year ago

“Good service”

Helpful Report

Posted 1 year ago

“Getting expensive”

Helpful Report

Posted 1 year ago

“you keep me imformed about my insurance”

Helpful Report

Posted 1 year ago

“I can not fault dial direct, low cost and very good renew price, no hassle at all”

Helpful Report

Posted 1 year ago

“Straightforward to renew and relatively good on price. Communication very good throughout.”

Helpful Report

Posted 1 year ago

“No issues from start to finish. Clear and concise in every aspect”

Helpful Report

Posted 1 year ago

“By giving me an up to date quote after they sent me an automated quote when my policy was due to see if it could be cheaper which it was.”

Helpful Report

Posted 1 year ago

“Really helpful and reassuring. Both staff were very thorough. Great customer service”

Helpful Report

Posted 1 year ago

“They go the extra mile to help with a great attitude.”

Helpful Report

Posted 1 year ago

“Initially upset by small increase on last year's price but then found that other companies were even more expensive. Staying put for another year!”

Helpful Report

Posted 1 year ago

“Had lot's of problems trying to renew my policy due to dialdirect not satisfying my bank's security questions, they did this a few times and tried to charge me extra each time. I then gave them my card which they used last year and they were able to take the payment. All was well untill about 10 days later when they duplicated my payment,so I had paid twice. When I contacted dialdirect about this they said they would refund me but they couldn't do it straight away and it would take a week or two? Do not understand this apart from the money is in their bank. Haven't had refund yet so we will have to wait and see how long it takes.”

Helpful Report

Posted 1 year ago

“Easy quote , competitive price, great customer service”

Helpful Report

Posted 1 year ago

“Renewed my policy again small increase in payment from last year. Still cheaper than other companies on compare sites”

Helpful Report

Posted 1 year ago

“an insurer that gives more and help when needed.”

Helpful Report

Posted 1 year ago

“Hello, Everything was carried out with no problems as always and the price was all agreed quickly. The claims is all carried out on time and for me all ok.”

Helpful Report

Posted 1 year ago

Dial Direct is rated 4.3 based on 3,169 reviews