Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,487 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,487 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m very happy with the service and price of car insurance with Dial Direct. Very easy to speak to someone on the phone.”

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Posted 1 year ago

“Have had my motor insurance through Dial Direct for the past 3 years. Able to talk to a human being when discussing renewal quotes, and have been pleased with their responses to questions and have been able to negotiate a preferable quote to be comparable with other quotes via comparison sites.”

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Posted 1 year ago

“A very good insurance price for 2 cars.”

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Posted 1 year ago

“Easy to sort out my insurance, happy with my quote & cover.”

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Posted 1 year ago

“Your web site is unobtainable trying at this moment to get through but it will not except my address”

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Posted 1 year ago

“Too expensive, nearly double the amount, from last year . For no reason”

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Posted 1 year ago

“Very good but quite a price hike”

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Posted 1 year ago

“Good service Always available, for the customers.”

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Posted 1 year ago

“Easy to renew although a steep increase.”

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Posted 1 year ago

“Reasonable price compared to rest”

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Posted 1 year ago

“I have stayed with Dial Direct because they have been fare to me in matching this years quote and being there when I needed help last year, my experience has been very good to date, thanks. Aiden”

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Posted 1 year ago

“They where very helpful when I rang up about the new quote which was too much for me to pay and went out of their way to get me a new quote I could afford so all in all very helpful.”

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Posted 1 year ago

“very helpfull easy to understand and good advice.”

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Posted 1 year ago

“Friendly, helpful and polite staff. Easy to contact staff to deal with any queries you have. Easy to renew your insurance. Would recommend.”

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Posted 1 year ago

“Easy to renew car insurance. Polite and helpful staff. Would recommend. Thank you.”

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Posted 1 year ago

“Easy Peasy to renew car insurance. Good service from the person I spoke to.”

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Posted 1 year ago

“renewal price had increased by a large amount but after talking to customer services I was quoted a much more agreeable amount to pay monthly. Easy to renew and good service from the person I spoke to.”

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Posted 1 year ago

“I received my renewal quote in good time & it was competitive. I renewed my policy & the service was good.”

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Posted 1 year ago

“Would have felt better as loyal driver with 10 + years no claims would be rewarded with little discount other than that so easy just to renew”

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Posted 1 year ago

“Because not had a accident and my insurance as shot up so I will be looking elsewhere when it’s up for renewal”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,487 reviews