Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,981 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,981 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive prices, have been with Dial Direct for about 6 years , never had any problems with them.”

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Posted 1 year ago

“We’ve dealt with them for many years and always found them to be most helpful. Accommodating to our needs, particularly so as pensioners in this economic climate. I’d like to say thank you to them.”

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Posted 1 year ago

“My 2nd year with having Car insurance with Dial Direct & again, a great service / Policy at a great competitive price, but the best satisfaction of all, on the day of my renewal was the Agent I spoke with (I cannot remember his name sad to say) & he was excellent, friendly & efficient.........10/10”

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Posted 1 year ago

“Found your advisor very helpful and friendly. Could not flaut him.janetquantrill@hotmail.co”

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Posted 1 year ago

“Friendly and efficient staff with excellent service”

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Posted 1 year ago

“Absolutely brilliant couldn't help me enough. Great people. Thanks.”

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Posted 1 year ago

“I've recently renewed my car insurance with Direct Dial, excellent friendly service and they matched other quotes.”

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Posted 1 year ago

“Renewal quote good and very easy to sign up👍 The best test of an insurance company is how they deal with a claim. No experience of this yet thank God 🙏👍”

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Posted 1 year ago

“Always pleasant and willing to help you get the best policy for you”

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Posted 1 year ago

“For me, a first time customer, the price/cover was right. I have yet to test the service with a claim of any kind. We shall see. I would prefer an on-line renewal system as the long distance 'phone line is difficult+”

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Posted 1 year ago

“I have been very happy with dial direct, but this years price increase is absolutely ridiculous, I will be keeping a close eye on what other insurers will offer me for next time and will have no hesitation in moving. I would have stayed, if the renewal was fair”

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Posted 1 year ago

“I've been a customer for a good few years now, have only had one cause for concern this year with the massive increase in the cost of my insurance, almost doubling, I had cheaper quotes elsewhere but stayed loyal, however I wouldn't be so sure of my next loyalty card at this rate.”

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Posted 1 year ago

“Haven't had to claim. Easy to get cover with no nonsense or hassle just covered from the date requested”

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Posted 1 year ago

“A long time customer , they are competitive with there prices so I stuck with them .”

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Posted 1 year ago

“Competitive price for car insurance. Have been a customer for several years and always found any query/ problem has been dealt with promptly.”

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Posted 1 year ago

“Service ok just price lot dearer than last year.no loyalty for long term customers”

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Posted 1 year ago

“"Hi\r\nHad van insurance with Dial Direct and cancelled insurance after 6 months as I sold van.\r\nI cancelled policy online but Dial Direct took \u00a360\r\nWill not be using or recommend them ."”

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(Van Insurance) - Posted 1 year ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 1 year ago

“I was very pleased with the way my request for assistance was handled after my battery ran flat on my drive and thank you very much.”

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Posted 1 year ago

“Quick and simple to insure my car for another year but obviously the prices have gone up everywhere and I was offered a better price than others so decided to stay .”

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Posted 1 year ago

“Was simple to renew”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,981 reviews