Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premium increased but not by much. Quick prompt to my enquiries.”

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Posted 1 year ago

“Auto renew took place without offering a renewal price .by passing any comparisions ONLY found out by banking audit. Customer service had to be contacted. then process of refund to my Bank had to take place. on a clerical error /machine error to over charge that I had to question never before had this happened Hope it does not happen to anyone else.”

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Posted 1 year ago

“Good service and no hassle!”

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Posted 1 year ago

“Had to make a claim it was made so easy to sort out so I stayed with the company for a second year.”

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Posted 1 year ago

“The only complaint I have is you don't send out the policy. I don't have a printer so I can't print it out.”

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Posted 1 year ago

“Best renewable quote went up in second year but not by much better than other quotes I had good quality for wat they offer you 👌”

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Posted 1 year ago

“Friendly and helpful staff when I renewed my Policy. Very clear explanations and service in providing documents were as promised. Highly recommended Company to deal with.”

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Posted 1 year ago

“My premium was very high ! Had I had more time I would have changed my insurer!!”

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Posted 1 year ago

“good price at first then renewal was not they are annoying, always emailing, what do you think of us, leave feedback, recommend us, and how are we doing.”

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Posted 1 year ago

“Good price and cover; the renewal was easy and fast”

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Posted 1 year ago

“Helpful service”

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Posted 1 year ago

“Fast , efficient renewal. Also had to amend one thing and was easy to do. Great price and cover.”

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Posted 1 year ago

“Very pleased with my renewal price .”

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Posted 1 year ago

“Car insurance renewal quote was far better than results on comparison websites Versy easy to navigate website and download documents”

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Posted 1 year ago

“They tend to keep prices down and give you good value for money. I havent had to get in touch so dont know on that side but communication though text is good when my insurance needed replaning send documents over via emal...so yes good company...good prices.”

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Posted 1 year ago

“Customer service was very helpful and gave me a good deal on renew.”

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Posted 1 year ago

“Easy to navigate Website. No claims made so am unable to comment on that but the actual choosing my home insurance with Dial Direct was very easy online. Thank you”

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Posted 1 year ago

“Easy to access ,obtain and accept a very reasonable quote.”

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Posted 1 year ago

“Have been with Dial Direct for many years and found them competitively priced. Available to speak when needed especially around renewal time but able to view all documents on your online account. Recommended.”

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Posted 1 year ago

“I was due for renewal and was looking around. Dial direct were able to give me a brilliant quote.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,169 reviews