Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,987 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,987 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with price and service”

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Posted 1 year ago

“Am happy with the general service received.”

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Posted 1 year ago

“Good customer service good to deal with and quick response highly recommend”

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Posted 1 year ago

“no great price increase easy to renew i hope i never have to make a claim which could test me and you”

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Posted 1 year ago

“I'm very happy with dial direct. Have been with them for a few years now. My renewal notice came in this year and it had increased quite a lot. I rang them and a very nice lady gave me discounts which meant I was paying same as last year.”

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Posted 1 year ago

“Always good to be with them”

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Posted 1 year ago

“very happy.thanks.”

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Posted 1 year ago

“Been with Dial for a few years now and found them to be competitive with other companies, I always look what’s on offer in the insurance market and have not thought it worth a change, I hope my loyalty is appreciated so that I can continue giving them my business.”

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Posted 1 year ago

“Everything was okay but you have spelt my name wrong it is Ann Doreen not Dorren .”

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Posted 1 year ago

“🤞. No problems yet. great job.”

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Posted 1 year ago

“Been with Dial Direct for a couple of years. Had good experience on a claim, reasonable prices and good service. I would recommend.”

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Posted 1 year ago

“Autorenewal email went to spam, forgot about upcoming date to renew. Premium went up from £184 to £270. Called on the day when new insurance started. Being charged £30 cancellation fee. I won't ever come back.”

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Posted 1 year ago

“Customer Service quick and easy to deal with. Very good value for money. Quick delivery of documents. Used this company for a couple of years now and find them very helpful and convenient. Thank you.”

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Posted 1 year ago

“Super quick and easy.”

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Posted 1 year ago

“Fair price. Documents readily available.”

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Posted 1 year ago

“Good efficient service. Early notification of renewal. Easy renewal process. Documentation easily available online. Good price. No problems for me.”

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Posted 1 year ago

“Easy to renew,a fair price and informative and all documents easy to access”

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Posted 1 year ago

“Great service great value”

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Posted 1 year ago

“Happy with your insurance except your price keeps going up”

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Posted 1 year ago

“Fair price for renewal so decided to stay. Good service and easy access to documents.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,987 reviews