Dial Direct Reviews

Name: Dial Direct
Rating: 4.35

4.4 Rating 3,660 Reviews

85 %

of reviewers recommend Dial Direct

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4.4

Based on 3,660 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to deal with kept well informed”

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Posted 2 years ago

“Easy insurance to set up and good value for price paid.”

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Posted 2 years ago

“I had a small incident with my car and you dealt with it in an excellent fashion. I had no hassles or difficult people to deal with. So thank you.”

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Posted 2 years ago

“Been with Dial Direct a few years now for my car insurance, I've never made a claim so far , but I would recommend them. Always a fair price.”

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Posted 2 years ago

“So far so good but like the person below have not made a claim so cannot comment on that aspect. However, price, renewal been really good.”

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Posted 2 years ago

“I've had my car insurance with Dial Direct for several years now. I've never had to make a claim (fortunately) so can't comment upon how they would handle that. However, I've always found their website and paperwork easy to understand and any time I've had the need to ring them I've been dealt with promptly and in a professional, but friendly, manner. When it was time to renew I rang around but found that they were competitively priced.”

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Posted 2 years ago

“Your company has been amazing for me for last 8 eight years providing household insurance for my council flat I have never had any problems with your company I will continue with dial direct for next couple of years and the future”

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Posted 2 years ago

“Very easy to arrange car insurance online and at a realistic price, have never made a claim So cannot comment On that side of the business.”

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Posted 2 years ago

“Good prices for home insurance very happy”

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Posted 2 years ago

“Nice and straightforward.”

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Posted 2 years ago

“Thank god for Dial Direct ! Your renewal quote was great and I checked it against two other companies to ensure it was still competitive and that was it”

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Posted 2 years ago

“No problem with you yet”

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Posted 2 years ago

“So simple and easy extremely competitive with pricing very helpful”

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Posted 2 years ago

“My quote was reasonable but wife's quote was poor so she left for a better deal. Multi car insurance is something that dial direct should cater for and would help keep customers. I will probably leave next year for a multi insurance policy”

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Posted 2 years ago

“Been with DD for years - no issues, no claims, price always been reasonable compared to the market comparisons. This year went up by 35% ish - no claims etc etc. Phoned and managed to get a whopping 5% off the renewal price (which worked out just slightly under those elsewhere). But shouldn't have been stitched up by such an extent. Will give myself more time next year to look around properly and go elsewhere.”

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Posted 2 years ago

“I was given a reduced renewal price which was a very pleasant surprise. Everything from last year was included so very good value for money. I would definitely recommend Dial Direct.”

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Posted 2 years ago

“Fast friendly efficient service. Especially welcome when one is already on the back foot from an accident”

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Posted 2 years ago

“Good renewal price could be a little better but overall I’m happy with it. The gentleman who took my call was very professional and kind”

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Posted 2 years ago

“Price nearly doubled in 2 years went to cancel and they want so much more , joke of a company will defo change next year”

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Posted 2 years ago

“Im an OAP with a 100% record of no claims but was still asked to pay £170 more on me on renewing my car insurance. I think this quote was grossly unfair and way too expensive, I only live on my meagre pension.”

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Posted 2 years ago

Dial Direct is rated 4.4 based on 3,660 reviews