Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven't had to claim. Easy to get cover with no nonsense or hassle just covered from the date requested”

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Posted 1 year ago

“A long time customer , they are competitive with there prices so I stuck with them .”

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Posted 1 year ago

“Competitive price for car insurance. Have been a customer for several years and always found any query/ problem has been dealt with promptly.”

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Posted 1 year ago

“Service ok just price lot dearer than last year.no loyalty for long term customers”

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Posted 1 year ago

“"Hi\r\nHad van insurance with Dial Direct and cancelled insurance after 6 months as I sold van.\r\nI cancelled policy online but Dial Direct took \u00a360\r\nWill not be using or recommend them ."”

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(Van Insurance) - Posted 1 year ago

Hello, Thanks for leaving a review, we are sorry to hear that you did not enjoy your experience with us. As you’re posting on a review site, we are unable to view your GoCompare account however, we would love to discuss this with you in order to investigate this further so we can resolve your query. If you could email us on customerservices@gocompare.com or give us a call on 01633 654 019, Monday to Friday between 9am and 5.30pm that would be great. Many Thanks, Leah

Posted 1 year ago

“I was very pleased with the way my request for assistance was handled after my battery ran flat on my drive and thank you very much.”

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Posted 1 year ago

“Quick and simple to insure my car for another year but obviously the prices have gone up everywhere and I was offered a better price than others so decided to stay .”

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Posted 1 year ago

“Was simple to renew”

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Posted 1 year ago

“I have recently had to sort out the car insurance and I found this company make it very simple I gave 4 stars not 5 as I can’t score fairly as I have never claimed before”

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Posted 1 year ago

“with Dial Direct I do have a peace of mind.”

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Posted 1 year ago

“Excellent service and great value.”

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Posted 1 year ago

“As good as any other.”

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Posted 1 year ago

“Although the 2nd year premium was up it was still cheaper than alternative quotes. Not had to have any more dealings so can't comment on that.”

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Posted 1 year ago

“First class service”

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Posted 1 year ago

“Easy and seamless renewal with a very competitive insurance quote”

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Posted 1 year ago

“Happy with 2nd Yr quote hopefully 3yr quote will be similar”

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Posted 1 year ago

“Happy with last year's quote, nothing at all has changed. Social use only, very low mileage. The reason for 3 stars only is as follows I expected a price increase, but not £78 more than last year's quote Disappointed to say the least.”

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Posted 1 year ago

“Very quick and efficient service at all times, and competitive prices.”

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Posted 1 year ago

“Reasonable quote given to re-new my yearly car insurance. Up to date e-mail keeping me informed of my renewal.”

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Posted 1 year ago

“Renewal online very easy. Competitive price.”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 3,169 reviews