Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,989 Reviews

83 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 2,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good overall service and prices . However not happy that my July payment was taken 4 days before my dew date .”

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Posted 1 year ago

“renewed my car insurance last month really quick and easy process”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Every Thing With Dial Direct Is So Easy Best Insurance Company I Have Ever Used ,Any Questions Or Queries They Are On It In A Flash If You Are Looking For Good Quality Insurance At A Reasonable Price Look No Further. R Evatt Coventry.”

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Posted 1 year ago

“Always had excellent and quick service”

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Posted 1 year ago

“Price increase not justifiable even in thesectimes”

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Posted 1 year ago

“Very helpful and pleasant to talk to helpful staff wen i was struggling to understand what was going on sent me a copy of all paperwork mand checked to see if i received it x”

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Posted 1 year ago

“Very competitive price and benefits, can recommend looking at this company for your next quote”

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Posted 1 year ago

“Thus far have found Dial Direct easy to deal with, quick response to queries and fair pricing. The on-line service has proved very convenient.”

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Posted 1 year ago

“Good policy that meets my needs at a sensible and competitive price.”

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Posted 1 year ago

“Bit disappointed in the renewal price we got from dial direct.... almost doubled in price from last year....even tho we had two cars insured through dial direct.... didn't show much loyalty...shame as they seemed a good company....”

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Posted 1 year ago

“Dial direct are a good company as my car insurance was reduced after giving feedback due to my original quote being a lot more expensive. Thanks again for a great insurance price. Mr Price.”

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Posted 1 year ago

“Although there was an increase in the annual cost, I thought it was still a reasonable price & did include breakdown.”

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Posted 1 year ago

“Absolutely fantastic”

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Posted 1 year ago

“I wasn't to happy about the price increase last time as I haven't claimed if it increase next year I will be moving on”

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Posted 1 year ago

“Although quite a bit more expensive than last year, the premium does include breakdown cover. Still very good value. Not yet tested by having to make a claim.”

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Posted 1 year ago

“I was happy they brought my premium down I’ve never had an accident in 45years so I feel I should be rewarded with lower premiums. Every year it goes up . So take heed dial direct . Thanks”

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Posted 1 year ago

“My experience using Dial Direct was first class. I shall be using their services again. Highly recommend!”

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Posted 1 year ago

“So Far good to deal with no issues .”

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Posted 1 year ago

“I spoke to the operator on the telephone regarding my renewal price, she was not able to help me lower my premium I was not very happy”

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Posted 1 year ago

Dial Direct is rated 4.3 based on 2,989 reviews