Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“an insurer that gives more and help when needed.”

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Posted 2 years ago

“Hello, Everything was carried out with no problems as always and the price was all agreed quickly. The claims is all carried out on time and for me all ok.”

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Posted 2 years ago

“Price gone up lot not happy”

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Posted 2 years ago

“Always feel safe knowing I am unsure d with you”

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Posted 2 years ago

“I am happy with the service received, however do feel that I could have had a courtesy call when my policy came up for renewal to discuss the reason for the increase etc. Luckily I have not claimed in the 3 years I have been with Dial Direct but I have also had no contact from customer service as a courtesy.”

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Posted 2 years ago

“By giving me a great price on my car insurance , and it was first class on the service. Thanks again long standing customer!”

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Posted 2 years ago

“Competitive”

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Posted 2 years ago

“Decent price for my renewal,!”

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Posted 2 years ago

“Car insurance more than doubled in price from last year, despite no claim being made. Unfortunately I missed the date to look for a cheaper quote elsewhere. Will make sure I don't make the same mistake next year.”

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Posted 2 years ago

“Service was excellent, had leak in airing cupboard, came within a few hours, very nice young man soon had it fixed.”

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Posted 2 years ago

“Not very happy to expensive 😒 better luck next year”

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Posted 2 years ago

“Cheap, polite advisors and the service was handled very efficiently.”

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Posted 2 years ago

“I rang over two weeks ago to explain that the auto- renewal process for my car insurance appeared to have misfired, renewing the policy in October 2022 when I had already taken out insurance with another company. The telephone operator explained that they could not deal with this (!) but that the appropriate department would contact me in a few days. It would appear the message was not transmitted accurately as the only thing that happened was that I received an email actioning my request to cancel the policy with effect from 16th October 2023. I rang the number suggested on the mail , again the operative was unable to deal with issue, simply requesting me to mail a different department., who would respond at the earliest in 3 to 5 days.”

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Posted 2 years ago

“Just renewed my insurance with Dial Direct and very happy with the minimal increase. I've also had a chat with their customer service lady who was friendly and helpful”

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Posted 2 years ago

“A solitary appalling service. Rang your company to renew the insurance but on a different car treble the price. Absolutely shocking!!!”

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Posted 2 years ago

“The whole process was efficient and eventually customer serviced”

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Posted 2 years ago

“Ease of use good price”

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Posted 2 years ago

“Car insurance dial direct the worse 9 years no claims had the cheek to double my new policy what's the point of 9 years no claim robbing people would never recommend”

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Posted 2 years ago

“No nonsense service”

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Posted 2 years ago

““Easy renewals. Good value for money”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,331 reviews