Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been with direct dial for years always very helpful no problems dealing with the company”

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Posted 1 year ago

“Been with direct dial for years always very helpful no problems dealing with the company”

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Posted 1 year ago

“Been with direct dial for years always very helpful no problems dealing with the company”

Helpful Report

Posted 1 year ago

“I am very, very happy with the way I am treated by Dial Direct and how they keep in touch and keep me updated with the information I need to know. I was given enough notice of my insurance renewal date, in order for me to look around for a better price or with an alternative provider. I did have a look around, but after doing so, I was more than happy to stay with Dial Direct for those reasons and many more. They are very courteous on the phone, educated in their products and easy to access and my policy is so easy to read. I will be looking for them to give me a quote for my home insurance too, on its annual expiry. I highly recommend Dial Direct to both friends and family.”

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Posted 1 year ago

“Customer service is brilliant, competitive prices. Very pleased with the level of service 👍😊”

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Posted 1 year ago

“Easy to compare on line good rice too”

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Posted 1 year ago

“Easy to renew and a competitive price”

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Posted 2 years ago

“Very competitive quote. No hassle.”

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Posted 2 years ago

“Well at least the last person's review they were helpful at getting the price down. My re newly came up as £80 more this year, I phoned to see if they could come up with a better deal, as the knock I had was 5 years 10 months ago. Not a penny off. Last year increase was £20, and they reduced it.”

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Posted 2 years ago

“Very good communiation.. and excellent deal . Policy is especially clear despite increase this year with increased insurance protection I believe .. and still good costing and protection.”

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Posted 2 years ago

“Renewal was cheaper that any comparison site could offer. A phone call got it down further to a more sensible year-on-year increase.”

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Posted 2 years ago

“Aside from scripted responses, not very helpful.”

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Posted 2 years ago

“Easy value for money I could have got cheaper but I am happy to stay with you thanks”

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Posted 2 years ago

“Shame that I had to ring up for an instant discount why try it on? Otherwise it would have been 5 stars.”

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Posted 2 years ago

“Dial Direct are always very polite & helpful in many ways. Nothing is too much trouble & they give the best prices in these very trying times. Nowhere else I would want to be”

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Posted 2 years ago

“Brilliant... Good communication...”

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Posted 2 years ago

“I stayed with Dial Direct again this year even though the price had gone up quite a bit. It was easy to renew and competitive, we will see how the quote goes for next near.”

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Posted 2 years ago

“Very happy with negotiated renewal price following no claims, albeit the price took into account inflation. Very competitive having shopped around. Well done Direct D!”

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Posted 2 years ago

“Revived a letter stating they are unable to give a quote on house insurance for renewal. Nothing has changed , no claims made .Basically poor customer service actually no customer service as no renewal😡😡😡”

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Posted 2 years ago

“The quote I received from Dial Direct for my van insurance was half the price I had been paying my former insurers and the cover was the same”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews