Dial Direct Reviews

Name: Dial Direct
Rating: 4.29

4.3 Rating 2,992 Reviews

83 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 2,992 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with & good prices.”

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Posted 1 year ago

“Very good value for money again. Covered all my needs. Everything was easy to do which meant no stress.”

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Posted 1 year ago

“I have been with Dial Direct for a couple of years and have been pleased and impressed with the service that I have experienced. The renewal process was speedy and efficient and the cost very pleasing. Staff are friendly and knowledgeable and the website easy to use. I have no hesitation in recommending Dial Direct to future customers.”

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Posted 1 year ago

“My insurance has shot up from £258 last year to nearly My insurance has rocketed from £258 last year to nearly £700 this year, simply because I have changed my car. Just about everything is the same except that the car is a Seat and a year or two younger. This is a disgrace and I should like you to remind me of the charges for cancelling my policy as I have several far cheaper quotes.”

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Posted 1 year ago

“It’s cheaper for me”

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Posted 1 year ago

“This is our second year with Dial Direct and very happy with the service. The renewal process was effortless and the price was unmatchable! They were easy to contact and answered satisfactorily the few questions I had with ease. No need to look elsewhere.”

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Posted 1 year ago

“Have been with them for 7 years , lovely to deal with, very competitive prices and would and do recommend them.”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Dial direct are easy to contact and are happy to resolve any query. They are a competitive company which strive to take the stress away by explaining what is covered in your policy. Covered again for the second year as my policy only went up a little.”

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Posted 1 year ago

“Found them on a comparison site 2 years ago. Really happy with the price and service. I would recommend them to anyone.”

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Posted 1 year ago

“The service I received was First-class and the price only went up a couple of quid so I decided to stay with them for a third year,thank you”

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Posted 1 year ago

“This is my second year i am very pleased with the price,my only gripe is myself and my daughter can’t get into the self service center she wanted to print my policy of for me but it wouldn’t let us past logging in page ,luckily I have still got my last years copy because I didn’t make any changes.Also it took ages to find a phone number to ring so gave up.I am nearly 80not very savvy with computer so I do like paper copies.Other than that I am pleased with them”

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Posted 1 year ago

“Efficient and price competitive. Thankfully not made a claim so can’t rate that part of the service. Hopefully won’t need to!”

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Posted 1 year ago

“Their follow up on my enquiries.”

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Posted 1 year ago

“Good price, automatic renewal,no hassle.”

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Posted 1 year ago

“Excellent service, l’ve found if l have any queries, l am able to talk with someone via telephone or by email, as we know that seems to be a rarity these days, so yes a very happy customer.”

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Posted 1 year ago

“My experience thus far in trying to sort things out after an accident has been nothing short of comical, as well as incredibly stressful and frustrating. I have had to go through the details of what happened three times with three different people, being passed around between Premier Insurance, Budget Insurance, Davies Group, repair management teams, claims teams etc. It is an absolute joke. I have been cut off by two different people just this morning. I am waiting for somebody to contact me to make arrangements to evaluate my car, take it to a garage. Nobody is helping me, they just pass me onto somebody else. Absolutely appalling experience.”

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Posted 1 year ago

“Easy to renew and price”

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Posted 1 year ago

“Customer service was excellent they were very knowledgeable and helpful and the price quoted was very reasonable. this is in my 2nd year with them and would recommend them to anyone. I am an 80 year old pensioner and delighted with the service”