Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“reasonably priced very good cover easy to renew”

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Posted 3 years ago

“I first came to dial direct as it was my cheapest quote, found the whole process very easy, I’ve renewed with them also as they price matched. All in all very happy with their prices & costumer service is great m.”

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Posted 3 years ago

“Very good”

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Posted 3 years ago

“Very happy with the service, except I asked for my policy to be sent to me in paper form and have not received it.”

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Posted 3 years ago

“Great service, speedy action when required, can't faulin any way, 10/10...!!!”

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Posted 3 years ago

“all ways good service and never any problems”

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Posted 3 years ago

“Very helpful, price good and very happy with their services”

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Posted 3 years ago

“Never claimed but dealing with you has been trouble free and a real pleasure Tom Dunn”

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Posted 3 years ago

“Excellent service and staff always very helpful. Very happy with my quote Thankyou.”

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Posted 3 years ago

“I found this company helpful throughout this difficult time. Renewing my insurance was great and competitive. I also bought a new car no problems changing insurance.”

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Posted 3 years ago

“Great company very happy with my quote. Easy to speak to someone, friendly staff 5 star”

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Posted 3 years ago

“Always available on the phone without having to wait long periods on hold.... payments taken on time, web site easily accessible customer service 5star always polite very helpful and understanding”

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Posted 3 years ago

“Customer service can't be faulted very very friendly and know their jobs without putting you on hold like others every 5 minutes 5* service”

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Posted 3 years ago

“Price went down this year which was amazing.”

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Posted 3 years ago

“Renewal quote clearly states last years price to current one. Details of payment date, amount due and access to new policy all explained when calling to renew. Acknowledges payment. Always had polite and friendly answers to my calls.”

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Posted 3 years ago

“Another great experience with Dial direct insurance thanks again Jim”

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Posted 3 years ago

“good service”

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Posted 3 years ago

“Always happy to help.”

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Posted 3 years ago

“Always a thank you when payment received, lower premium than last year and even better because every year it goes up with good customer service. Happy to stay another year.”

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Posted 3 years ago

“Helpful good service thanks”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,176 reviews