Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,177 Reviews

84 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,177 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“many thanks”

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(Van Insurance) - Posted 4 years ago

“Price was good easy to book”

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Posted 4 years ago

“So easy to deal with.I have now renewed for a second year without any hesitation.I have not made any claims so can't comment on that but I am very happy with the service I have received.”

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Posted 4 years ago

“Been with direct dial for 3yrs now very reasonably priced for my home and contents insurance, had to make my first ever claim, which was delt with promptly and professionally a very happy customer”

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Posted 4 years ago

“I needed a green card at short notice. I had an electronic version within 48 hours. Customer service was first class, really helpful.”

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Posted 4 years ago

“Very easy to deal with and consistantly good.”

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Posted 4 years ago

“Very happy with service,was a little high this time but after talking to them on phone ,they sorted it out,so all good”

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Posted 4 years ago

“Easy set friendly support very competitive prices higher recommended”

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Posted 4 years ago

“Very helpful,easy to get my details”

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Posted 4 years ago

“Very easy to set up in beginning was happy to renew for a second year”

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Posted 4 years ago

“Easy to renew and a decent price”

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Posted 4 years ago

“Good communication from Direct Dial and reasonable automatic renewal.”

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Posted 4 years ago

“Renewal was a breeze and cost went down! Great stuff. Haven't used claims service so can't comment on that, but all in all pretty impressed.”

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Posted 4 years ago

“Renewal, Good price easy to contact helpful staff… Not needed to use the claims system so cannot comment on that side”

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Posted 4 years ago

“Fast and very efficient service when I was involved in a no fault accident”

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Posted 4 years ago

“I was able to discuss my policy in the chat room and tailor it to what I needed completely hassle free.A great service.”

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Posted 4 years ago

“Hassle free service”

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Posted 4 years ago

“Am very sattifeld”

Dial Direct 5 star review on 15th July 2021

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Posted 4 years ago

“I have 2 vans insured with dial direct. Both premiums are excellent. I'll be moving my wife's car over to this company a at renewal.”

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Posted 4 years ago

“I've always found the service. The options available and the cost exceptional. One of the best choices I've made in life. If anything goes wrong I totally have the confidence the company will do it's best for me. Happy days”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,177 reviews