Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,431 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was pretty straight forward with Dial Direct & they were the best price for me. I had to change my insurance to show my car was being used for business purposes half way through the year, which only cost a few extra £ per month. After a quick search when my insurance was due for renewal I let it roll over because again they were the best price, with having Breakdown, Windscreen and Legal cover. Very Happy.”

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Posted 3 years ago

“"easy going and answered any questions"”

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(Van Insurance) - Posted 3 years ago

“Excellent service explained every i needed to known about my policy & was most helpful will renew again with them”

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Posted 3 years ago

“This is the third year I have been with them and no reason to go elsewhere. The quotes can be quite high, but, the customer service team go that extra mile and I always seem to leave the conversation with a smile on my face.”

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Posted 3 years ago

“When comparing with other insurers by the time I added this and that, they didn't save me much. It was easier to stay with Dial Direct.”

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Posted 3 years ago

“Renewal was easy has existing customer good value insurance quote”

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Posted 3 years ago

“Easy to contact,easily understood .”

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Posted 3 years ago

“Renewal was great value and good customer service”

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Posted 3 years ago

“Last year I was with dial Direct and now I'm with them again. Really easy to set up and staff very friendly. Cant fault them”

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Posted 3 years ago

“Excellent price points for loyal customers.”

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Posted 3 years ago

“I rang to enquire about my renewal The customer service was excellent. I felt that I was listened to”

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Posted 3 years ago

“very pleased with this company didn,t rip me off like most others do fab serice.”

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Posted 3 years ago

“Very competitive price with only a small increase this year & very easy to communicate with. I would recommend them to anyone.”

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Posted 3 years ago

“I have been with this company for over 10 years now every year they have beaten every quote from other’s. customer service is brilliant keep it going Daildirect cheers Rick”

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Posted 3 years ago

“Very helpful and informative, everything very well explained,”

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Posted 4 years ago

“Renewed my home insurance in December great customer service and price”

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Posted 4 years ago

“very competitive price happy to renew”

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Posted 4 years ago

“Competitive price on renewal.”

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Posted 4 years ago

“Very happy to renew with dial direct. Very easy to understand. Very clear with info of new premium.”

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Posted 4 years ago

“Once again good price and great service.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,431 reviews