Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,179 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,179 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always helpful when on the phone”

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Posted 4 years ago

“Phoned re insurance renewal quote and without any expected hassle price brought down to same as previous year. First time that has happened in similar situations with other insurers, they are usually only interest in new business not providing a service to retain present customers. Dial Direct were first class and have no hesitation in recommending them to others”

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Posted 4 years ago

“Easy to use no extra costs incurred happy days”

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Posted 4 years ago

“Very quick and easy to do on line, if you need to speak to someone thay are very helpful to sort things out.”

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Posted 4 years ago

“Have been with Dial Direct for a few years now, motor and home insurance. I have always found operators to be knowledgeable, polite and helpful and willing to negotiate prices. A good company to deal with.”

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Posted 4 years ago

“Very easy to work with good value and no need to add extras to the policy as most of is included.”

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Posted 4 years ago

“Brilliant. Got a better price then expected. Friendly service.”

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Posted 4 years ago

“very happy with my policy staff were helpfull on renewal got me a far better price”

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Posted 4 years ago

“Extremely good customer service I had my boiler stopped working when I called the response was very good and quick I am impressed with the service that’s why I stayed with them same last year I had couple of issues my toilet wasn’t flushing they came and fixed it I am well impressed I will stay with them”

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Posted 4 years ago

“Renewed with these guys for the 4th year now, always helpful on the phone, competitive price wise, never has to claim as yet so cannot give a comment on that process, I will continue to stay with DD for my car insurance for the foreseeable future. Cheers Roy...”

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Posted 4 years ago

“No fuss, easy to follow process for insuring my car. Price very competitive. My 2nd year using this company. No complaints”

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Posted 4 years ago

“Good value for money. Reasonably competitive.”

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(Van Insurance) - Posted 4 years ago

“Superb customer service with our renewal, great price :-)”

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Posted 4 years ago

“very happy with renewal price had other quotes from other companies but none could mach like for like.very pleased with price and how easy it was to renew.”

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Posted 4 years ago

“Dial direct as been in the last few years one of the best insurance companies we have delt with thanking you”

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Posted 4 years ago

“Please with the lady I spoke to10out of 10.very helpful.”

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Posted 4 years ago

“pleasant staff ,easy and efficient renewing”

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Posted 4 years ago

“Good value, straightforward process online, very happy.”

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Posted 4 years ago

“Brilliant service their online self service is one of a kind.....thumbs Up!”

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(Van Insurance) - Posted 4 years ago

“Renewed my car insurance for a second year very good and competitively priced.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,179 reviews