Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,432 Reviews

85 %

of reviewers recommend Dial Direct

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Metrics

4.3

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no complaints”

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Posted 4 years ago

“Very good price with no problems excellent service”

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Posted 4 years ago

“Great customer service”

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Posted 4 years ago

“very good deal have been with Dial Direct for over 10 years always a GREAT deal including recovery”

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Posted 4 years ago

“Very easy to renew very helpful agent”

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Posted 4 years ago

“Easy n automatic renew thanks to the Female agent all brilliant!”

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Posted 4 years ago

“It was very easy to renew my insurance.”

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Posted 4 years ago

“Great use of technology but with a human touch when needs be. Not had to make a claim yet though. That’ll be the best proof but hoping not to have to of course.”

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Posted 4 years ago

“Excellent quote and customer service”

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Posted 4 years ago

“I have never made a claim so I can't comment about that - but annual renewal is easy. They are one of the few companies that don't make you want to change because their rates don't go up and you actually get more stuff for being a loyal customer unlike many companies where it really pays to switch every year. Everything can be done online and it is simple to do.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Dial Direct are a customer friendly company offering excellent value . The telephone agents are a pleasure to speak to and always do their best to help. Another good feature introduced this year is the claims information booklet. It's easy to read and straight to the point if you need help. Thank you.”

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Posted 4 years ago

“I had my car shunted in a car park and the driver left the car park. Fortunately a passer by witnessed and made a note of his registration number. Due to the uncertain amount of damage Dial Direct had a hire car at my house the next day. My car had a twisted steering column and paint damage. My claim against the other driver was hassle free. I will be staying with Dial Direct for a long time.”

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Posted 4 years ago

“Very easy to do the renewal this year and price was lower than last year which is a bonus as I am already on the max n.c.d.”

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Posted 4 years ago

“The lady that spoke to was very helpful.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“Very good customer service very friendly and helpful”

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Posted 4 years ago

“The lady I spoke with was very sympathetic to my circumstances . She was very helpful that I decided I would stay with you rather than change like I was going to”

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Posted 4 years ago

“I have been with dial direct for a while now and had good service”

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Posted 4 years ago

“customer service do there best to get you an affordable quote”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,432 reviews