Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As yet I have never had to make a claim. But any time either myself or my wife have contacted the company we always get first class service. All enquiries are dealt with on the call and no need for call back”

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Posted 4 years ago

“Checked my renewal quote and was informed that I could get a better quote for being a loyal customer”

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Posted 4 years ago

“Had absolutely no issues at all. Very pleased with every stage of my claim and repair of my car. Staff friendly and helpful”

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Posted 4 years ago

“Good value great service am an god prices for me ....iv been happy with DD for years ....”

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Posted 4 years ago

“Wedsite easy to use, safe very good regarding any queries and additions.”

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Posted 4 years ago

“Easy to deal with and price 👍”

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Posted 4 years ago

“Lovely lady I spoke to regarding my claim, very helpful, easy process, when my repair was looked at and the insurers agreed to fix, I had a call to pay my excess and wow I had my phone fixed and back with me 2 days later, well impressed!!”

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Posted 4 years ago

“Very friendly gentleman and very helpful”

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Posted 4 years ago

“I was surprised by the premium - it was much cheaper than my previous supplier. The cover is more or less the same. So thank you. revious supplier, very easy to”

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Posted 4 years ago

“Second year with dial direct hot home insurance and now car good price and easy to access”

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Posted 4 years ago

“Good service. Easy to access customer services. Price reasonable and found a better offer when i queried renewal amount.”

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Posted 4 years ago

“Very pleased”

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Posted 4 years ago

“Renewed insurance for a 2nd year. Great price, great service, very happy 😁”

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Posted 4 years ago

“I was sent a renewal email which was quoting £20 more than last year's home insurance. I checked moneysupermarket and got a renewal deal for £20 less. I rang dial direct and asked what they could do and I ended up paying less than last year's premium!”

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Posted 4 years ago

“Great service 2nd year price better same benefits as last year. So easy to renew policy !.”

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Posted 4 years ago

“Very pleased with the man who dealt with us”

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Posted 4 years ago

“We had a water leak, a plumber was around within two hours , fixed leak. From the initial phone call to the culmination everything was first class”

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Posted 4 years ago

“Always been satisfied with price of insurance and service”

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Posted 4 years ago

“Very reasonable price for Buildings and contents insurance. Have claimed previously which was an easy process.”

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Posted 4 years ago

“So easy to renew your policy”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,180 reviews