Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheap insurance and a good package.. not that I've had to make a claim yet..”

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Posted 4 years ago

“The thing I liked most by using Dial - Direct was the simplicity & quickness to have my car insured giving me peace of mind, the cost to insure my vehicle was very reasonable compared to many other insurers, I pay monthly by instalments which suits me by direct debit on a day of my choice, I would recommend Dial-Direct to anyone who requires a cover to suit them, with that peace of mind too! Good work guys 👍😉”

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Posted 4 years ago

“My needs were met exactly how I wanted them to be.”

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Posted 4 years ago

“Always extremely helpful at renewal time and a pleadure to speak to on the phone.”

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Posted 4 years ago

“I had to add an extra driver which while expensive, it was made easy by dial direct. They were Available online and by telephone if you needed them. Good company to deal with”

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(Van Insurance) - Posted 4 years ago

“Efficient service”

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Posted 4 years ago

“Quick and easy service online simple to use and this is my second year with Dial Direct insurance. Very competitive”

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Posted 4 years ago

“Easy renewal and price comparison cheaper than year previous. Simple dimple. Chars.”

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Posted 4 years ago

“Very good service, easy to access documents and helpful customer service assistance”

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Posted 4 years ago

“Excellent friendly service”

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(Home Insurance) - Posted 4 years ago

“I have to say with complete honesty .I was dubious of using dial direct...reason ...they were just so much cheaper with their quote than other on line insurance providers .I've had no issues at all with dial direct ..their web page is well settled out I fully understood what I was buying. I'm along able to manage my account on line never have to phone and listen to silly music for ages ..was able to change my car when it broke down to another car in minutes ..for me what's not to like!! 5*****”

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Posted 4 years ago

“Provided a good service but had to stop the renewal as found a cheaper quote elsewhere”

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Posted 4 years ago

“So professional just straight to the point”

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Posted 5 years ago

“Mm”

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(Van Insurance) - Posted 5 years ago

“Brilliant fast customer service”

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(Van Insurance) - Posted 5 years ago

“Very professional company really happy with what I am paying I would highly recommend them to family and friends x”

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(Home Insurance) - Posted 5 years ago

“Everything went very smoothly and great after sales care. Highly recommend them.”

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(Car Insurance) - Posted 5 years ago

“Honestly, so far so good. A very annoying advert though. Just goes to show people will buy without that flamin’ gimmick!”

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(Car Insurance) - Posted 5 years ago

“Very easy to deal with and they let you know by email when they've taken your monthly payment from you”

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(Car Insurance) - Posted 5 years ago

“Found the i spoke to very helpful and professional”

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(Van Insurance) - Posted 5 years ago

Dial Direct is rated 4.3 based on 3,180 reviews