Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,432 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,432 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good renewal price straight forward process”

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Posted 4 years ago

“So easy to renew our insurance and still cheaper than any of the comparison websites.”

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Posted 4 years ago

“Excellent customer service”

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Posted 4 years ago

“Excellent service and easy instructions to renew yearly membership”

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Posted 4 years ago

“Easy to set up my car insurance, no issues, one of the best deals I could get :)”

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Posted 4 years ago

“I had to change my van insurance from one that had failed its MOT to one that I was buying. The thing was that I had a few days gap between losing one van to buying a different one. I rang Dial Direct and explained my situation thinking I would have to go through all the questions to cancel one Insurance then having to start a new one in a weeks time. Oh how lovely the young lady was from Dial Direct. She must have known my distress and she also noticed I had been with the company a very long time. To my delight I was given 2 weeks grace to sort out a replacement van. Once I got my different van, I rang Dial Direct back and everything was set back up exactly the same as before with exception of the extra payment for the change over which was just a standard price. I couldn't believe it. The call was also covered by my unlimited minutes and not an outlandish number with a prime time number at £12 pm.”

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Posted 4 years ago

“Very competitive pricing and really easy to renew my policy”

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Posted 4 years ago

“Very helpful with a windscreen claim. I had my van booked in on 3 different occasions for a windscreen replacement and failed to arrive each time for one reason or another. AUTOWINDSCREENS is the company. spoke with an operative who said i could go directly to the underwriter ageas who use AUTOGLASS. Have not rebooked it as of yet. Also sorted out my refund quickly as autowindscreens told me would take up to 2 weeks for the refund.Had it in a couple of days thanks to DIAL DIRECT.”

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(Van Insurance) - Posted 4 years ago

“Very happy with my dealings with Dial Direct”

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Posted 4 years ago

“Easy to renew my car insurance good cover and good price, Very pleased.”

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Posted 4 years ago

“Setting up was easy, used before and will definitely use again.”

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Posted 4 years ago

“The customer service was amazing & the price was very competitive, will definitely use them again”

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Posted 4 years ago

“Really easy to use website and a very fair renewal price with all the cover I need.”

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Posted 4 years ago

“Super easy to deal with been great with me”

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Posted 4 years ago

“Very happy with the service and price of my insurance renewal”

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Posted 4 years ago

“reasonably priced very good cover easy to renew”

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Posted 4 years ago

“I first came to dial direct as it was my cheapest quote, found the whole process very easy, I’ve renewed with them also as they price matched. All in all very happy with their prices & costumer service is great m.”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Very happy with the service, except I asked for my policy to be sent to me in paper form and have not received it.”

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Posted 4 years ago

“Great service, speedy action when required, can't faulin any way, 10/10...!!!”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,432 reviews