Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the only reason i cancelled my policy was that i changed my vehicle to a new model i asked dial direct to provide ongoing cover for me , the quote they gave me was £280.00 more than alternative providers so i changed to RAC , i was disappointed to note when i went online after i changed that on a comparison website with my details entered Dial Direct were actually cheaper !!! and with the same underwriter !!! . This is very frustrating for me as a customer and Dial Direct lost my business ! leaves me as customer thinking that Dial Direct were profiteering at the expense of an existing client ! couldnt fault their service while i was a customer other than being charged a penalty for cancelling my policy .”

Helpful Report

(Van Insurance) - Posted 7 years ago

“Very easey to deal with and would deal again”

Helpful Report

(Van Insurance) - Posted 7 years ago

“very happy”

Helpful Report

(Van Insurance) - Posted 7 years ago

“My car was picked up very quickly, I had a courtesy car delivered without quibble and claim was settled in a timely manner. I was kept fully updated and the service was very personal.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“xxx”

Helpful Report

(Van Insurance) - Posted 7 years ago

“I have had no contact with Dial since taking out the policy so unable to comment any further.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Very happy with the service provided, easy & straight forward to understand.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Good Communication”

Helpful Report

(Van Insurance) - Posted 7 years ago

“Sound no problem”

Helpful Report

(Van Insurance) - Posted 7 years ago

“Very helpful and clear communication and value for money. Keep up the great work.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Very happy to go withgo compare insurance n well suggest others to go with go insure co for insurance.”

Helpful Report

(Home Insurance) - Posted 7 years ago

“Fantastic”

Helpful Report

(Van Insurance) - Posted 7 years ago

“really easy and straightforward to take out cover from this company. The guy I dealt with was spot on, didn't try to sell anything I didn't want and the cover was instant. Would recommend and will certainly re insure with them.”

Helpful Report

(Van Insurance) - Posted 8 years ago

“Very good and very competitive price at the moment”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Reasonable price for comparable cover with previous provider. But it's only when you make a claim that you find out how good they are.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Very satisfying service.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Everything was straight forward and easy to navigate.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“Had to change registration on car done in five minutes no hassle”

Helpful Report

(Car Insurance) - Posted 8 years ago

Hi, It is great to hear that you are happy with our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Posted 8 years ago

“Excellent custumer service, good and cheap insurance”

Helpful Report

(Van Insurance) - Posted 8 years ago

“Very good service!!!”

Helpful Report

(Car Insurance) - Posted 8 years ago

Dial Direct is rated 4.3 based on 3,180 reviews