Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hhffkvvgh”

Helpful Report

(Car Insurance) - Posted 8 years ago

Thank you for the 5 star rating. We look forward to keeping up this standard of service and your continued custom. Kind Regards, Dial Direct Social Team

Posted 8 years ago

“All I can say is that I would use them again thank you.”

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(Van Insurance) - Posted 8 years ago

Hi Vernon, Thank you for your review. It is great to hear that you are happy with our service. Kind Regards, Budget Social Team

Posted 8 years ago

“This has to be the best insurance company I have ever used! Helpful friendly staff and great prompt service.”

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(Car Insurance) - Posted 8 years ago

Hi, Thank you for taking the time to post a review. I am pleased to hear that you found our service helpful. We look forward to your continued custom. Kind Regards, Budget Social Team

Posted 8 years ago

“Very quick and efficient”

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(Van Insurance) - Posted 8 years ago

“Very friendly and efficient representatives. Good pricing. Will definitely choose Dial Direct again.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Excellent customer service at all times. Very helpful staff.”

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(Car Insurance) - Posted 9 years ago

Hi Paul, Thank you for your review. We aim for 1005 customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Good value and service happy”

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(Car Insurance) - Posted 9 years ago

Hi Jason, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Although this was a competitive quote it was well presented. All options were clearly shown and easy to understand. With this in mind I was able to take out more cover for my money. The customer service gave me a voucher for a free car wash after I joined not a lot but no other insurer has done anything like. I had a follow up call to ensure I had received the policy I thought I should have, a nice touch.”

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(Car Insurance) - Posted 9 years ago

Hi Peter, Thank you for your review. It is great to hear that you are happy with the amount of cover provided and our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“When making a claim the customer service team were excellent. My claim was dealt with quickly and everything was explained to me.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“best service I have ever had from a insurance company”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Pauline, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Excellent and professional service, with a competitive quote.”

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(Car Insurance) - Posted 9 years ago

Hi William, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Having never used a compare website before I did so to get the best price for car insurance, Seeing as I had not insured a car in my own name for a while I was expecting a hefty bill. Even with zero no claims bonus Dial Direct gave me an excellent price for insuring my brand new Nissan X-Trail. Their customer service staff also made it really easy to deal with them over the phone. I'm really pleased with choosing Dial Direct.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Barry, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“My experience with dial direct was easy and perfect. Just how l like it. Thanks.”

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(Car Insurance) - Posted 9 years ago

Hi Carmel, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“correct”

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(Car Insurance) - Posted 9 years ago

Hi Imre, Thank you for your review. It is great to see that you are happy with your policy cover. Kind Regards, Keri

Posted 9 years ago

“It was quick and easy to set up, all the information was clear.”

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(Car Insurance) - Posted 9 years ago

Hi Michelle, Thank you for your review. I am pleased to hear that you found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Fantastic easy and no hassle”

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(Van Insurance) - Posted 9 years ago

Hi Chris, Thank you for your review. I am pleased to hear that you have found the process easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“So easy to deal with”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with our service. Kind Regards, Keri

Posted 9 years ago

“No problems”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Christine, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Had to change address mid policy . No problem first class .”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi Lee, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very good , I will be using them again.”

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(Car Insurance) - Posted 9 years ago

Hi Jonathan, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

Dial Direct is rated 4.3 based on 3,180 reviews