Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very good srveice”

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(Van Insurance) - Posted 9 years ago

Hi Ian, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“My experience with DialDirect was great. They are very courteous and professional.”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you found our advisors professional and that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“I was amazed that it was so easy to get on GO Compare and go through the quotes that were right for me.. I phoned Dialdirect to go through the Policy with them, and it was sorted so quickly. I asked for the Paper Insurance document to be sent to me by post..This was no problem and received them quite quickly after my no claims bonus was sent to them.. I do hope that my quote om renewal with be just as good.”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to share your experience. It is great to hear that you found the process easy and that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Difficult to write a review apart from the ease in which I was able to buy the insurance for my car. As I have not had any problems then I am not aware how any claim would have been handled. Apart from this I believe I would more than likely insure with Dial Direct again when it is due for renewal. Please note I am from Chorley Lancashire and not from Preston as shown below.”

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(Car Insurance) - Posted 9 years ago

Hi Margaret, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“quick efficient friendly service,many thanks”

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(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“very efficient.clearly explained.thankyou.”

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(Car Insurance) - Posted 9 years ago

“Always good”

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(Van Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with your policy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Fantastic customer service ,friendly ,helpful ,and everything was explained jargon free, . I will definately stay with dial direct and will tell friends and family about their five star service .”

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(Car Insurance) - Posted 9 years ago

“It was so easy to get my car insurance from dial direct I will in the future go to them for my other insurances when due.”

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(Car Insurance) - Posted 9 years ago

“Very good.”

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(Car Insurance) - Posted 9 years ago

“They have been excellent.”

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(Car Insurance) - Posted 9 years ago

“very good service will stay on if the price stays right.”

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(Car Insurance) - Posted 9 years ago

“Brilliantly helpful. I was an existing customer and when I purchased a new car I made an error in purchasing a new policy rather than amending existing one. Sorted out within 5 minutes. Also £300 cheaper than the qoute from the dealer I got car from.”

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(Car Insurance) - Posted 9 years ago

“Getting the car insured was painless and simple. The docs arrived via email which is fine for me.”

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(Car Insurance) - Posted 9 years ago

“First class rates and very good communications over the phone and online.. Best price quote..”

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(Van Insurance) - Posted 9 years ago

“very good clear policys”

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(Home Insurance) - Posted 9 years ago

“just what I was looking for.”

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(Van Insurance) - Posted 9 years ago

“No issues buying this policy - at a very satisfactory price”

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(Car Insurance) - Posted 10 years ago

“Very good profeshional company”

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(Car Insurance) - Posted 10 years ago

“The experience was very good, and I am pleased with the outcome. I would recommend this site to anyone wishing to obtain insurance”

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(Home Insurance) - Posted 10 years ago

Dial Direct is rated 4.3 based on 3,180 reviews