Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,591 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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4.3

Based on 3,591 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Dial Direct 5 star review on 7th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great service guys keep it up”

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Posted 4 years ago

“Good insurance company for my car insurance, good price also and happy to continue my insurance with them ,no problems whatsoever and friendly helpful staff .”

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Posted 4 years ago

“i have to pickups with this company ,very good on price ,easy to talk with ,and nothings any problem ,would recommend any one ,”

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Posted 4 years ago

“Great service!! No hassle and straight forward.”

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Posted 4 years ago

“Very good and helpful customer service and reasonable costs”

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Posted 4 years ago

“Dial Direct have always provided me with a quality service. 1)prompt timing of emails re renewals/premiums/services etc 2) Competitive pricing and coverage 3)easy to use website for info/policy amendment etc 4) reassurance through text backup service”

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Posted 4 years ago

“Received renewal quote, accepted and Dial Direct were professional and quick in sending paperwork.”

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Posted 4 years ago

“I am really happy to have renewed my car insurance with Dial Direct, initially my quote was higher than previous so I checked around and contacted Dial Direct to say I will not renewing my insurance with them. The lady was very helpful asked me various questions and came back with a quote even lower than what I paid last year...so it was a win win for me :-) Linda”

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Posted 4 years ago

“Had a problem which was not helped by being deaf and the only option left to me was to phone and speak to an agent. After explaining my problem to the agent, he was very patient and talked me through the problem and was extremely helpful. Regretably i didnt take his name but i did thank him”

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Posted 4 years ago

“I have home insurance. Quick and easy on renewal, member of staff I spoke to very helpful and polite. Price reduced as I got loyalty discount.”

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Posted 4 years ago

“Easy efficient, and upon renewal the cost reduced, quick response when called and an eloquent informative agent to talk to. Highly recommended to friends & family. Vehicle broke down sorted quickly and satisfactory, so nice in this world of frequent disappointments. Keep up the competitive excellent service.”

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Posted 4 years ago

“Great price for car insurance renewal. Hardly no tic left increase from last year. Excellent customer service.”

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Posted 4 years ago

“i think i gone good insurance price thank you VT”

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Posted 4 years ago

“Great price ,with good customer service”

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Posted 4 years ago

“Despite what i had heard and been told about general insurers lack of commitment and being awkward about insuring vans (private use not business) Dial Direct was straight on it and i was insured in 10 minutes. Sorted.”

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(Van Insurance) - Posted 4 years ago

“Hilary was really helpful, nothing was too much trouble, five star treatment!”

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Posted 4 years ago

“They researched an alternative Home Contents Insurance for me. I had looked into a comparison site and they bettered the price that I was quoted on there! Friendly service and not painful at all!”

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Posted 4 years ago

“very easy to arrange good price for excellent cover”

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Posted 4 years ago

“Very happy with all services offered and provided”

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Posted 4 years ago

“Good. Straightforward renewal.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,591 reviews