Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,433 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competitive pricing and extremely efficient to deal with.”

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Posted 4 years ago

“I have had no problems with dialdirect although I haven’t had to claim. I rang up to check the renewal price and was very pleased with the new quote. I have a Very low excess as well.”

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Posted 4 years ago

“Absolutely fine had no problems renewing excellent”

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Posted 4 years ago

“My insurance actually went down when I renewed, first time ever! Very simple process”

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Posted 4 years ago

“I have no issues with Dial Direct, they have always been very helpful, and found me the best deal that is on offer at the best price, and the cover is also very comprehensive.”

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Posted 4 years ago

“Very pleased with the service and the price for the continuing insurance much better than other insurers.”

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Posted 4 years ago

“Very competitive and good service, keep this up "unlike others out there on the market". Hope this level of service continues, if I should have the misfortune to make a claim.”

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Posted 4 years ago

“Helpful and friendly customer service, competitive prices.”

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Posted 4 years ago

“Excellent service hassle free”

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Posted 4 years ago

“Very surprised at the renewal quote satisfactory no problem”

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Posted 4 years ago

“I get a text every month telling me my direct debit went out. Tells me the date as well. Really happy. I get notified via text when it's up for renewal, saves having to hunt through the letters”

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Posted 4 years ago

“As yet I have never had to make a claim. But any time either myself or my wife have contacted the company we always get first class service. All enquiries are dealt with on the call and no need for call back”

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Posted 4 years ago

“Checked my renewal quote and was informed that I could get a better quote for being a loyal customer”

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Posted 4 years ago

“Had absolutely no issues at all. Very pleased with every stage of my claim and repair of my car. Staff friendly and helpful”

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Posted 4 years ago

“Good value great service am an god prices for me ....iv been happy with DD for years ....”

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Posted 4 years ago

“Wedsite easy to use, safe very good regarding any queries and additions.”

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Posted 4 years ago

“Easy to deal with and price 👍”

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Posted 4 years ago

“Lovely lady I spoke to regarding my claim, very helpful, easy process, when my repair was looked at and the insurers agreed to fix, I had a call to pay my excess and wow I had my phone fixed and back with me 2 days later, well impressed!!”

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Posted 5 years ago

“Very friendly gentleman and very helpful”

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Posted 5 years ago

“I was surprised by the premium - it was much cheaper than my previous supplier. The cover is more or less the same. So thank you. revious supplier, very easy to”

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Posted 5 years ago

Dial Direct is rated 4.3 based on 3,433 reviews