Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,433 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Second year with dial direct hot home insurance and now car good price and easy to access”

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Posted 5 years ago

“Good service. Easy to access customer services. Price reasonable and found a better offer when i queried renewal amount.”

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Posted 5 years ago

“Very pleased”

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Posted 5 years ago

“Renewed insurance for a 2nd year. Great price, great service, very happy 😁”

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Posted 5 years ago

“I was sent a renewal email which was quoting £20 more than last year's home insurance. I checked moneysupermarket and got a renewal deal for £20 less. I rang dial direct and asked what they could do and I ended up paying less than last year's premium!”

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Posted 5 years ago

“Great service 2nd year price better same benefits as last year. So easy to renew policy !.”

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Posted 5 years ago

“Very pleased with the man who dealt with us”

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Posted 5 years ago

“We had a water leak, a plumber was around within two hours , fixed leak. From the initial phone call to the culmination everything was first class”

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Posted 5 years ago

“Always been satisfied with price of insurance and service”

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Posted 5 years ago

“Very reasonable price for Buildings and contents insurance. Have claimed previously which was an easy process.”

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Posted 5 years ago

“So easy to renew your policy”

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Posted 5 years ago

“Cheap insurance and a good package.. not that I've had to make a claim yet..”

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Posted 5 years ago

“The thing I liked most by using Dial - Direct was the simplicity & quickness to have my car insured giving me peace of mind, the cost to insure my vehicle was very reasonable compared to many other insurers, I pay monthly by instalments which suits me by direct debit on a day of my choice, I would recommend Dial-Direct to anyone who requires a cover to suit them, with that peace of mind too! Good work guys 👍😉”

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Posted 5 years ago

“My needs were met exactly how I wanted them to be.”

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Posted 5 years ago

“Always extremely helpful at renewal time and a pleadure to speak to on the phone.”

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Posted 5 years ago

“I had to add an extra driver which while expensive, it was made easy by dial direct. They were Available online and by telephone if you needed them. Good company to deal with”

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(Van Insurance) - Posted 5 years ago

“Efficient service”

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Posted 5 years ago

“Quick and easy service online simple to use and this is my second year with Dial Direct insurance. Very competitive”

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Posted 5 years ago

“Easy renewal and price comparison cheaper than year previous. Simple dimple. Chars.”

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Posted 5 years ago

“Very good service, easy to access documents and helpful customer service assistance”

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Posted 5 years ago

Dial Direct is rated 4.3 based on 3,433 reviews