Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,491 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,491 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant. Got a better price then expected. Friendly service.”

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Posted 4 years ago

“very happy with my policy staff were helpfull on renewal got me a far better price”

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Posted 4 years ago

“Extremely good customer service I had my boiler stopped working when I called the response was very good and quick I am impressed with the service that’s why I stayed with them same last year I had couple of issues my toilet wasn’t flushing they came and fixed it I am well impressed I will stay with them”

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Posted 4 years ago

“Renewed with these guys for the 4th year now, always helpful on the phone, competitive price wise, never has to claim as yet so cannot give a comment on that process, I will continue to stay with DD for my car insurance for the foreseeable future. Cheers Roy...”

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Posted 4 years ago

“No fuss, easy to follow process for insuring my car. Price very competitive. My 2nd year using this company. No complaints”

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Posted 4 years ago

“Good value for money. Reasonably competitive.”

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(Van Insurance) - Posted 5 years ago

“Superb customer service with our renewal, great price :-)”

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Posted 5 years ago

“very happy with renewal price had other quotes from other companies but none could mach like for like.very pleased with price and how easy it was to renew.”

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Posted 5 years ago

“Dial direct as been in the last few years one of the best insurance companies we have delt with thanking you”

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Posted 5 years ago

“Please with the lady I spoke to10out of 10.very helpful.”

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Posted 5 years ago

“pleasant staff ,easy and efficient renewing”

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Posted 5 years ago

“Good value, straightforward process online, very happy.”

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Posted 5 years ago

“Brilliant service their online self service is one of a kind.....thumbs Up!”

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(Van Insurance) - Posted 5 years ago

“Renewed my car insurance for a second year very good and competitively priced.”

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Posted 5 years ago

“So easy to renew my van insurance and at a competitive price.”

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Posted 5 years ago

“By reducing my insurance cost”

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Posted 5 years ago

“Refreshingly easy to organise car insurance and very friendly and helpful staff should you have to call. I have renewed for another year.”

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Posted 5 years ago

“Quick and easy, pay for what you only want on your policy and excellent service and value”

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Posted 5 years ago

“Quick,easy renewal. Piece of mind.”

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Posted 5 years ago

“Service and price 👍👏”

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Posted 5 years ago

Dial Direct is rated 4.3 based on 3,491 reviews