Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your 5 star rating. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Verry good offers”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Norbert, Thank you for your review. It's great to hear that you happy with your policy. Kind Regards, Keri

Posted 9 years ago

“No thank you”

Helpful Report

(Home Insurance) - Posted 9 years ago

Hi, Thank you for your 5 star rating Kind Regards, Keri

Posted 9 years ago

“CUSTOMER SERVICE VERY EASY TO DEAL WITH AND EXPLAINED EVERYTHING VERY CLEAR AND PRECISE WOULD DEFINETLY USE THEM AGAIN”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Unless you make a claim it's not possible to assess the primary relationship with an insurer. However, communication when I changed vehicle half way through was good although doing it online was less straightforward than I would have liked. I eventually did it on the phone and they were very efficient and as far as I could tell there was no admin. charge. Will use again on renewal providing they remain competitive.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Steven, Thank you for your review. Apologies for any issues you experienced whilst online. I am pleased to hear that the advisor was able to assist you and get your change of vehicle processed. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very easy to bay, clear communication, easy to provide your documents, the best customer service. I give you a big 10. Thanks”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. We aim for 100% customer satisfaction and it is great to hear that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Easy to proceed when purchasing my policy”

Helpful Report

(Home Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you found the process of setting up the policy easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Excellent service would definitely go back to them just a shame my renewal was to much”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Michael, Thank you for your review. I am sorry to hear that we couldn't offer you a more competitive quote for this year. We look forward to you custom again in the future. Kind Regards, Keri

Posted 9 years ago

“Easy no problems”

Helpful Report

(Home Insurance) - Posted 9 years ago

Hi, Thank you for your review. It's great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“So far so good!”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“This site was very easy to use price comparison was unbelievable. Will certainly be comparing again this year”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Valerie, Thank you for your review. I am pleased to hear that you found the online process easy to follow. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Posted 9 years ago

“Great prices.will book again”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Stephen, Thank you for your review. I am pleased to hear that you are happy with your policy and that we could provide you with a competitive quote. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“The service from Dial Direct Insurance was fantastic, from quote to buying the insurance was very smooth, and with an online sign in account means it's simple to access documents etc with no fuss.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for taking the time to share your experience. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 9 years ago

“Very good and professional Many thanks”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi Ahmed, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Best”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Michael, Thank you for your review. We aim for 100% customer satisfaction and it is great to know that we have achieved this with you. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Very helpful and polite customer service provided.”

Helpful Report

(Home Insurance) - Posted 9 years ago

Hi Ruth, Thank you for taking the time to share your experience. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Perfect affordable service here is visible how other companies ripping us off ! Thanks for being .”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Mikulas, Thank you for your review. I am glad to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Not had document printed due to not having a printer. Would prefer documents to be posted to my adddress free or for a small admin fee.”

Helpful Report

(Home Insurance) - Posted 9 years ago

Hi, I would like to get this resolved for you. Please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 9 years ago

“Very good”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“I was a little worried as I had never heard of this provider,but a family member had so I just went with it.Fortunately l haven't had to make a claim so don't know about their customer service directly but have no reason to think it wouldn't be satisfactory.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Diane, Thank you for taking the time to share your experience and please thank your family member for the recommendation. If and when you do require any assistance for any aspect of your policy, our advisors will be happy to help. Kind Regards, Keri

Posted 9 years ago

Dial Direct is rated 4.3 based on 3,180 reviews