Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,433 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,433 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent Service”

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Posted 4 years ago

“No fuss great value insurance. Easy to use website.”

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Posted 4 years ago

“Excellent customer service, competitive price.”

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Posted 4 years ago

“No fuss! No nonsense! No problem! No hassle! Simple and easy to use site.”

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Posted 4 years ago

“Motor Policy: Very competitive price. Easy to use website. Just renewed for another year as it was a very good quote again.”

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Posted 4 years ago

“Good value, helpful service. Always offer a market competitive renewal price and are easy get hold of if you need to speak to someone. Easy access to docs online.”

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Posted 4 years ago

“Easy and quick.”

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Posted 4 years ago

“Always a fantastic service and value”

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Posted 4 years ago

“Cheap insurance, the professionalism, knowledge, friendliness and politeness af the call centre was fantastic. Wish I'd gone to dial direct years ago, very satisfied customer service 👍”

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Posted 4 years ago

“this is my 4th year with dialdirect and had no worries in renewing my car insurance with them could have got cheaper elsewhere but they matched it and i look forward to my 5th year”

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Posted 4 years ago

“Used the home emergency policy on my home insurance and cant fault it exellent service.”

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Posted 4 years ago

“Very efficient service and most competitive for car insurance”

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Posted 4 years ago

“Great price, very helpful on renewal”

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Posted 4 years ago

“I have been with Dial Direct for many years and have always found it easy to deal with them with whatever queries I had. Very helpful and knowledgeable staff.”

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Posted 4 years ago

“many thanks”

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(Van Insurance) - Posted 4 years ago

“Price was good easy to book”

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Posted 4 years ago

“So easy to deal with.I have now renewed for a second year without any hesitation.I have not made any claims so can't comment on that but I am very happy with the service I have received.”

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Posted 4 years ago

“Been with direct dial for 3yrs now very reasonably priced for my home and contents insurance, had to make my first ever claim, which was delt with promptly and professionally a very happy customer”

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Posted 4 years ago

“I needed a green card at short notice. I had an electronic version within 48 hours. Customer service was first class, really helpful.”

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Posted 4 years ago

“Very easy to deal with and consistantly good.”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,433 reviews