Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,180 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,180 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to renew my van insurance and at a competitive price.”

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Posted 4 years ago

“By reducing my insurance cost”

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Posted 4 years ago

“Refreshingly easy to organise car insurance and very friendly and helpful staff should you have to call. I have renewed for another year.”

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Posted 4 years ago

“Quick and easy, pay for what you only want on your policy and excellent service and value”

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Posted 4 years ago

“Quick,easy renewal. Piece of mind.”

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Posted 4 years ago

“Service and price 👍👏”

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Posted 4 years ago

“We all want a cheaper insurance but what really counts is how they respond in an emergency Last year we needed them and they were there for us great customer care fast response and payment renewal with them again Thank you for being there for us”

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Posted 4 years ago

“Good insurer and affordable insurance prices!!!”

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Posted 4 years ago

“2nd year iv used this company no issues at all good price and always try and be a bit cheaper than your previous year’s insurance. I’m always happy to save a few pounds where I can and as long as my insurance goes down I’m happy.”

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Posted 4 years ago

“Very competitive pricing and extremely efficient to deal with.”

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Posted 4 years ago

“I have had no problems with dialdirect although I haven’t had to claim. I rang up to check the renewal price and was very pleased with the new quote. I have a Very low excess as well.”

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Posted 4 years ago

“Absolutely fine had no problems renewing excellent”

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Posted 4 years ago

“My insurance actually went down when I renewed, first time ever! Very simple process”

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Posted 4 years ago

“I have no issues with Dial Direct, they have always been very helpful, and found me the best deal that is on offer at the best price, and the cover is also very comprehensive.”

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Posted 4 years ago

“Very pleased with the service and the price for the continuing insurance much better than other insurers.”

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Posted 4 years ago

“Very competitive and good service, keep this up "unlike others out there on the market". Hope this level of service continues, if I should have the misfortune to make a claim.”

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Posted 4 years ago

“Helpful and friendly customer service, competitive prices.”

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Posted 4 years ago

“Excellent service hassle free”

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Posted 4 years ago

“Very surprised at the renewal quote satisfactory no problem”

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Posted 4 years ago

“I get a text every month telling me my direct debit went out. Tells me the date as well. Really happy. I get notified via text when it's up for renewal, saves having to hunt through the letters”

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Posted 4 years ago

Dial Direct is rated 4.3 based on 3,180 reviews