Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy efficient, and upon renewal the cost reduced, quick response when called and an eloquent informative agent to talk to. Highly recommended to friends & family. Vehicle broke down sorted quickly and satisfactory, so nice in this world of frequent disappointments. Keep up the competitive excellent service.”

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Posted 3 years ago

“Great price for car insurance renewal. Hardly no tic left increase from last year. Excellent customer service.”

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Posted 3 years ago

“i think i gone good insurance price thank you VT”

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Posted 3 years ago

“Great price ,with good customer service”

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Posted 3 years ago

“Despite what i had heard and been told about general insurers lack of commitment and being awkward about insuring vans (private use not business) Dial Direct was straight on it and i was insured in 10 minutes. Sorted.”

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(Van Insurance) - Posted 3 years ago

“Hilary was really helpful, nothing was too much trouble, five star treatment!”

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Posted 3 years ago

“They researched an alternative Home Contents Insurance for me. I had looked into a comparison site and they bettered the price that I was quoted on there! Friendly service and not painful at all!”

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Posted 3 years ago

“very easy to arrange good price for excellent cover”

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Posted 3 years ago

“Very happy with all services offered and provided”

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Posted 3 years ago

“Good. Straightforward renewal.”

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Posted 3 years ago

“Pleasant staff always really helpful.Good deals on car and home insurance.”

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Posted 3 years ago

“This year I got a quote with enhanced breakdown cover, contacted customer service and the very helpful agent gave me a quote with the enhanced breakdown cover but it was dearer than the RAC quote, however the agent re-worked the quote and the price was less than the renewal price first quoted and cheaper than any comparable insurance quote. Naturally I renewed.”

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Posted 3 years ago

“Not had to make a claim yet but the response from my phone query was excellent. Very efficient company, competitive too !”

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Posted 3 years ago

“Good service very helpful 👍”

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Posted 3 years ago

“As usual another great deal on car insurance, that's why I have been with Direct Dial for several years - no need to change!”

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Posted 3 years ago

“So easy to deal with and if not happy with renewal you can call them and they will see if they can help”

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Posted 3 years ago

“Good value for the level of cover. A lot of insurers charge much more for less. And all this with good service thrown in.”

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Posted 3 years ago

“Simple and smooth transaction ,getting a text each month keeps me up to date. Price was about the same as last year so still very competitive . Happy days!!!”

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Posted 3 years ago

“Good, easy process”

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Posted 3 years ago

“Very easy to renew and a great price”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,176 reviews