Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service”

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Posted 3 years ago

“Very good customer service very friendly and helpful”

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Posted 3 years ago

“The lady I spoke with was very sympathetic to my circumstances . She was very helpful that I decided I would stay with you rather than change like I was going to”

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Posted 3 years ago

“I have been with dial direct for a while now and had good service”

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Posted 3 years ago

“customer service do there best to get you an affordable quote”

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Posted 3 years ago

“Good to speak to someone on the phone who was friendly and helpful. A good price with breakdown cover included.”

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Posted 3 years ago

“Very competitive price, good to actually talk to a human being who obviously knew their job, overall great service, very happy”

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Posted 3 years ago

“Price good easy to arrange”

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Posted 3 years ago

“Good price. Also with breakdown recovery for my van best on the market, lets hope it stays that way.”

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Posted 3 years ago

“Good deal”

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Posted 3 years ago

“great service guys keep it up”

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Posted 3 years ago

“Good insurance company for my car insurance, good price also and happy to continue my insurance with them ,no problems whatsoever and friendly helpful staff .”

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Posted 3 years ago

“i have to pickups with this company ,very good on price ,easy to talk with ,and nothings any problem ,would recommend any one ,”

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Posted 3 years ago

“Great service!! No hassle and straight forward.”

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Posted 3 years ago

“Very good and helpful customer service and reasonable costs”

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Posted 3 years ago

“Dial Direct have always provided me with a quality service. 1)prompt timing of emails re renewals/premiums/services etc 2) Competitive pricing and coverage 3)easy to use website for info/policy amendment etc 4) reassurance through text backup service”

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Posted 3 years ago

“Received renewal quote, accepted and Dial Direct were professional and quick in sending paperwork.”

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Posted 3 years ago

“I am really happy to have renewed my car insurance with Dial Direct, initially my quote was higher than previous so I checked around and contacted Dial Direct to say I will not renewing my insurance with them. The lady was very helpful asked me various questions and came back with a quote even lower than what I paid last year...so it was a win win for me :-) Linda”

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Posted 3 years ago

“Had a problem which was not helped by being deaf and the only option left to me was to phone and speak to an agent. After explaining my problem to the agent, he was very patient and talked me through the problem and was extremely helpful. Regretably i didnt take his name but i did thank him”

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Posted 3 years ago

“I have home insurance. Quick and easy on renewal, member of staff I spoke to very helpful and polite. Price reduced as I got loyalty discount.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,176 reviews