Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and informative, everything very well explained,”

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Posted 3 years ago

“Renewed my home insurance in December great customer service and price”

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Posted 3 years ago

“very competitive price happy to renew”

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Posted 3 years ago

“Competitive price on renewal.”

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Posted 3 years ago

“Very happy to renew with dial direct. Very easy to understand. Very clear with info of new premium.”

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Posted 3 years ago

“Once again good price and great service.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“So easy to use and as a first time customer we couldn't be happier”

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Posted 3 years ago

“Happy once again great service and quote was right for me”

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Posted 3 years ago

“2nd year with you no problems & staff excellent”

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Posted 3 years ago

“MY 4TH YEAR WITH YOU.SO THAT SAYS IT ALL. NOTHING ELSE TO SAY BUT 100% SATISFIED WITH DIAL IRECT!!!!”

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Posted 3 years ago

“price, easy to renew no fuss”

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Posted 3 years ago

“Excellent price ,customer service ,been with them for years”

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Posted 3 years ago

“Very quick and easy renewal and price is good compared to other companies”

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Posted 3 years ago

“Really efficient service. I had my renewal for my second year and there was no fuss and the quote was £1 more than my previous year. Previously I have had to change insurance companies as the 2nd year quote has been so much more expensive and that was without any claims too. Thankfully I have not made a claim whilst with dial direct but for the service they have provided up until now I would definitely recommend them.”

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Posted 3 years ago

“Brilliant and easily accessible”

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Posted 3 years ago

“Great service and no problem from start to finish”

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Posted 3 years ago

“Just renewed my car insurance with Dial direct, in my first year I had to make a claim after been hit from behind the way dial direct handled my claim was second to none, I didn't have to stress about a thing they did everything for me in a very professionall manner, so when my renew quote was even lower for this year it was a no brained,”

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Posted 3 years ago

“phoned in for my van insurance after they sent my quote ,and managed to get it a bit cheaper been with them 2 years and cannot complain excellent service”

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Posted 3 years ago

“I’ve been a Dial Direct customer for 4 years. Excellent service Highly recommended.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,176 reviews