Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,429 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,429 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Comprehensive Cover tick roadside recovery tick drive other cars tick courtesy car tick and a price I am more than happy to pay for in a time when money is tight.Thanks I can drive in peace knowing that I have the best cover Happy”

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Posted 3 years ago

“Haven't made any claims but everything else has been spot on including the price!!!”

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Posted 3 years ago

“Excellent service cheaper this year which is a plus. Been with you for years, hopefully be with you for a lot more years to come. Thank you all for everything.”

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Posted 3 years ago

“Needed to use the RAC cover provided with my policy and managed this easily.”

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Posted 3 years ago

“First class service everything done to a high standard and was a bit cheaper than last year transaction went through with no fuss”

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Posted 3 years ago

“Very helpful in getting. my insurance done”

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Posted 3 years ago

“5 stars on my experience so far. Excellent price with more cover than some of their competitors and very easy to renew on line.”

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Posted 3 years ago

“Very efficient company to deal with. Good insurance value, very helpful when I needed to phone them”

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Posted 3 years ago

“We've been with Dial Direct for a while and fortunately haven't needed to ask for help. It's reassuring that Dial Direct are there though. Excellent feedback and updates from them and you know where you are without all the 'exceptions' other insurers apply. Very good value for money for the cover we have on our house and belongings.”

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Posted 3 years ago

“I’m very happy with my experience. Reliable company.”

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Posted 3 years ago

“Very happy with price and product”

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Posted 3 years ago

“I chose Dial Direct because all my requirements are covered in their Home Insurance Policy at the best price. Dial Direct perform an annual auto renewal, which is convenient. Their service is very efficient and easy to use online.”

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Posted 3 years ago

“Competitive prices and excellent services”

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Posted 3 years ago

“Great customer service, very friendly and I've asked to send me my documents by post which they did. the price is unbeatable! Couldn't ask for more. Many thanks dial direct.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I am very happy to have my car insurance with Dial Direct, although I have never had to contact you with any issues! I am very happy with the price I pay, I just feel very confident that if l do need your help I will get it, also the thank you I get each month for my payment is very special, Thank you.”

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Posted 3 years ago

“No fuss, no problems and value for money. Would highly recommend.”

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Posted 3 years ago

“Great value.”

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Posted 3 years ago

“Great price, great cover, great renewal. No claims yet.”

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Posted 3 years ago

“Very easy to use online”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,429 reviews