Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service great prices No hassle renewing policy.”

Helpful Report

Posted 3 years ago

“Car insurance renewal, was priced the same as last year, i could have had it cheaper by £40, but couldn't be bthered changing and all the hassle of ncb and license counterpart. So just renewed......”

Helpful Report

Posted 3 years ago

“They sent a quote for renewal four weeks before it was due: plenty of time in which to make a decision. :) And the renewal went through smoothly, so excellent, all-round.”

Helpful Report

Posted 3 years ago

“Good service, very competitive.”

Helpful Report

Posted 3 years ago

“Dial direct is a very good company”

Helpful Report

Posted 3 years ago

“rang up to renew i was happy with the new price so done it straight away easy to do no messing recommended polite person served me.will do the same next year if the price is right.”

Helpful Report

Posted 3 years ago

“The service was pretty straight forward with Dial Direct & they were the best price for me. I had to change my insurance to show my car was being used for business purposes half way through the year, which only cost a few extra £ per month. After a quick search when my insurance was due for renewal I let it roll over because again they were the best price, with having Breakdown, Windscreen and Legal cover. Very Happy.”

Helpful Report

Posted 3 years ago

“"easy going and answered any questions"”

Helpful Report

(Van Insurance) - Posted 3 years ago

“Excellent service explained every i needed to known about my policy & was most helpful will renew again with them”

Helpful Report

Posted 3 years ago

“This is the third year I have been with them and no reason to go elsewhere. The quotes can be quite high, but, the customer service team go that extra mile and I always seem to leave the conversation with a smile on my face.”

Helpful Report

Posted 3 years ago

“When comparing with other insurers by the time I added this and that, they didn't save me much. It was easier to stay with Dial Direct.”

Helpful Report

Posted 3 years ago

“Renewal was easy has existing customer good value insurance quote”

Helpful Report

Posted 3 years ago

“Easy to contact,easily understood .”

Helpful Report

Posted 3 years ago

“Renewal was great value and good customer service”

Helpful Report

Posted 3 years ago

“Last year I was with dial Direct and now I'm with them again. Really easy to set up and staff very friendly. Cant fault them”

Helpful Report

Posted 3 years ago

“Excellent price points for loyal customers.”

Helpful Report

Posted 3 years ago

“I rang to enquire about my renewal The customer service was excellent. I felt that I was listened to”

Helpful Report

Posted 3 years ago

“very pleased with this company didn,t rip me off like most others do fab serice.”

Helpful Report

Posted 3 years ago

“Very competitive price with only a small increase this year & very easy to communicate with. I would recommend them to anyone.”

Helpful Report

Posted 3 years ago

“I have been with this company for over 10 years now every year they have beaten every quote from other’s. customer service is brilliant keep it going Daildirect cheers Rick”

Helpful Report

Posted 3 years ago

Dial Direct is rated 4.3 based on 3,176 reviews