Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,175 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I find this company reliable and quick to respond .”

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Posted 3 years ago

“Fast friendly service”

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Posted 3 years ago

“It was easy to set up easy to renew and I could pay monthly”

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Posted 3 years ago

“Dial Direct provide good cover at a god price. Just what I needed.”

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Posted 3 years ago

“Although I haven't had to make a claim I have found Dial Direct very fair. They owned up when I overpaid on my policy and before my last policy ended gave me a £10 Just Eat voucher as a thanks for my custom. I can't fault them on my experience.”

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Posted 3 years ago

“I would like to thank Dial Direct for there honesty in responding to my over payment. Keep up your good work.”

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Posted 3 years ago

“Have been dealing with company for 5 years and always find the a pleasure to deal with.”

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Posted 3 years ago

“Easy to access on line also via phone calls happy with the cost cheaper than other insurance companies good service offered also”

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Posted 3 years ago

“Really impressed with service and extra they have given me top company”

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Posted 3 years ago

“Easy hassle free . Been a pleasure”

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Posted 3 years ago

“My original quotation was higher than previous years but after talking to your operator the price was reduced. I always find helpful people at Dial Direct”

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Posted 3 years ago

“An email to say I was over charged for my insurance and it was being refunded , Thankyou”

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Posted 3 years ago

“I rang to request my renewal quote (it had been posted but there have been postal delays in my area and I had not received it). I got the quote and said I would ring back to confirm or refuse renewal. The customer service agent was very helpful and answered a couple of questions that I had. I felt confident with their answers. After checking I cold get a slightly better deal but, as I had been with Direct Dial before and pleased with their serviec I rang to accept the renewal quote, which was slightly discounted. I have nothad cause to make a claim but have been happy with the service that I have received in the last 3 years,”

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Posted 3 years ago

“Simple to use thanks”

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Posted 3 years ago

“Great company no problems with them as I have been with them 4 years now They always go the extra mile to find me the best price”

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Posted 3 years ago

“Very good service very pleased”

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Posted 3 years ago

“Have been with this company for some years now, very easy to use web site, and always get a good quote for new policy.”

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Posted 3 years ago

“With been with you for sometime now, never as yet had to claim, but always polite and keep us in the picture.”

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Posted 3 years ago

“I havent had to claim but all my dealings have been dealt with efficiently and the policy is good value.”

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Posted 3 years ago

“I trust Disl Direct. It lovely customer explained to us, what we need this but it good price car insurance. Thank you x”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,175 reviews