Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,173 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Service is brilliant, the price was very competitive and I found the Online process very straightforward. They have been very good at keeping me updated about my policy.”

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Posted 3 years ago

“Although your renewal quote was higher than last year you endeavoured to match the original price to enable us to stay with you”

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Posted 3 years ago

“Had no issues since being with dial direct and I’m estactic at the the rate of my yearly decreases in price.. thankyou! One happy customer”

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Posted 3 years ago

“Great company, always good service .”

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Posted 3 years ago

“I phoned to look at my van insurance as the operator looked at it it kept coming down with other companies, got it cheaper than last year. Roll on July my car insurance is due RAC are ripping me off,”

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Posted 3 years ago

“Very pleasant polite and professional. I have found that they really listen to you and do get things done efficiently and promptly. I highly recommend.”

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Posted 3 years ago

“Good service and competitive prices. Regular contact regarding insurance policy and payment notifications. Very pleased with this company.”

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Posted 3 years ago

“All very quick and simple”

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Posted 3 years ago

“This insurance company is fantastic they do every think for you renewal very happy they very good recommend them to any one”

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Posted 3 years ago

“I am absolutely delighted to be a customer. Any questions I have had have been dealt with immediately. I like the text message I get when my direct debit has been paid, it’s courteous of them. Keep up the good work!!. One very happy customer. 🙂”

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Posted 3 years ago

“reliable and gr8 service very good choice and easy to sort out insurance”

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Posted 3 years ago

“Dial Direct customer service is second to none, very prompt, very caring and exceptionally helpful. Would strongly recommend.”

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Posted 3 years ago

“Excellent Service - No fuss, no hassle. Have renewed again as they were still great value for momey. Highly recommended.”

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Posted 3 years ago

“"I have to use the break down service and it was fast and very efficient clear phone calls and kept up to date at all time great service "”

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(Van Insurance) - Posted 3 years ago

“I've renewed my policy with Dial Direct because they offered the best renewal price automatically compared to its competitors. Service were top-notch too. I had a broken down vehicle due to the battery had no juice left, the RAC came to the rescue and replaced the battery there and then (at additional cost however). Customer Services were very helpful. Recommended if they offer you a competitive price.”

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Posted 3 years ago

“Very happy with Dial Direct, price is very good compared to other insurance companies, also at last a company u can ring and they answer the call without being put on hold, efficient and brilliant customer service. Well done DD 😊”

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Posted 3 years ago

“customer service is excellent, pricing is hard to beat, no complaints what so ever.”

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Posted 3 years ago

“The price did not go up to much so I was happy to stay with your company”

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Posted 3 years ago

“My rear view mirror fell off and Dial Direct arranged for repair and the windscreen was replaced. Fuss free. Happy customer.”

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Posted 3 years ago

“Every time I needed help I was never disappointed I am hard of hearing and was given time and patience on the phone Thanks”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,173 reviews