Dial Direct Reviews

Name: Dial Direct
Rating: 4.34

4.3 Rating 3,420 Reviews

85 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,420 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke to them about my new annual quote and added that I found a cheaper quote elsewhere, They more than matched the lower quote which left me very happy and impressed with their customer service.”

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Posted 3 years ago

“Great customer service. Prices are fairly reasonable and more realistic. I’m happy.”

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Posted 3 years ago

“Simple and easy to use the Web site. Great price and customer service was brilliant when I rang with a small enquiry.”

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Posted 3 years ago

“Easy communication,very good and efficient customer service,a company that promotes attention to detail.”

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Posted 3 years ago

“Supportive professional, kind, efective,”

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Posted 3 years ago

“I have very good renewal that is very satisfying thanks 5*****”

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Posted 3 years ago

“easy to deal with, pleasant and polite by phone and always helpful.”

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Posted 3 years ago

“no fuss renewing insurerance”

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Posted 3 years ago

“Been with Dial Direct several years now for van insurance. Never had to claim so can’t comment on their claims service, however I’m happy with their customer service at renewal time. Always shop around but stayed with them as they seem a good deal with all I require included (eg. Breakdown cover)…and when I phone them they usually work out a better price than the renewal letter”

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Posted 3 years ago

“Prompt service and lower price than previous year”

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Posted 3 years ago

“dialdirect car insurance renewal premium price still acceptable so decided to stay with this company for a further year.”

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Posted 3 years ago

“Very happy with the service provided by Direct Dial.”

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Posted 3 years ago

“Excellent service phone up to renew my insurance cheaper than last year to my surprise customer service brought the price down another £10.00 brilliant service very honest”

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Posted 3 years ago

“The service from Dial Direct was excellent once again and price was unbeatable”

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Posted 3 years ago

“As an older driver, the less hassle the better when renewing my insurance, thank you dial direct ! ANNE”

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Posted 3 years ago

“I contacted dial direct to discuss me renewal which to be fair hadn’t increased by much. They immediately informed me that they might be able to get me a better price which they did - saving me £6 from the previous cost of insuring my car. There wasn’t any of the usual negotiations just straight to the point. Very pleasing and more than happy to deal with dialdirect”

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Posted 3 years ago

“All very satisfactory”

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Posted 3 years ago

“This is my second year with Dial Direct and i am more than happy , great price that take away the worries of rising costs that we all are experiencing .”

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Posted 3 years ago

“My renewal prive was lower than last year and like a lot of people i looked on comparison sites unable to find any quality insurance cheaper”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,420 reviews