Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,173 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,173 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good customer service and very helpful in finding me the best deal and price.”

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Posted 3 years ago

“As always - great service”

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Posted 3 years ago

“Really good value”

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Posted 3 years ago

“Amazing price for existing customers”

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Posted 3 years ago

“Always inform me when I've paid. Good service.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Very helpful when contacted. Never had a problem with them, very reasonable insurance price.”

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Posted 3 years ago

“Reliable organisation.”

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Posted 3 years ago

“Nice and easy to renew my insurance at the price which was right for me, looked after again very well.”

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Posted 3 years ago

“This is my second year with Dial Direct who have covered the insurance for my house contents. As with previous insurance companies, I have used, I was expecting the price to be much higher than it turned out to be for my second year, so I was pleasantly surprised and pleased that the increase was reasonable. Luckily I have not had to make a claim as yet and what little contact I've had with the company has been a pleasant experience. I would recommend this company.”

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Posted 3 years ago

“Excellent service and excellent value for money”

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Posted 3 years ago

“It does what it says on the tin..what more can I say”

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Posted 3 years ago

“The customer service when called, they explained everything clearly, & Price was good as dropped from previous year,”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Excellent price, service and website.”

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Posted 3 years ago

“Dial direct offered me a cheaper renewal than my previous year by several hundred pounds.I am a happy bunny”

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Posted 3 years ago

“Never ever have I had any problems dealing with Dial Direct as we use them for both Home & car insurance, The telephone staff have always been so helpful & very courteous in every way, I would certainly recommend Dial Direct to anyone looking for insurance for whatever their needs maybe Chrissy D”

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Posted 3 years ago

“Great customer service, always looks for best price. Never had any problems with this company”

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Posted 3 years ago

“Fantastic staff, helpful and patient. Great price on my insurance”

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Posted 3 years ago

“After being hit by another car my husband phoned dial direct. we could not of asked for a better service, got our car repaired provided a hire car just brilliant, and also checked on our welfare & kept us informed at all times and not over expensive good value for money.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,173 reviews