Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the the second year I have used Dial Direct and the process has been extremely easy. My renewal was sent to my online account and renewing my insurance was completed by chat. The quote was the cheapest I could find anywhere . Can’t praise this company enough and would recommend them to anyone.”

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Posted 3 years ago

“Not many firms that gives you a cheaper quote for existing customers.”

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Posted 3 years ago

“It was easy to set up my insurance and the price was very good”

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Posted 3 years ago

“Touch wood, i Have not had to make a claim with them so far but they beat my renewal price by quite a bit so i am happy to stick with them for another year”

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Posted 3 years ago

“Very friendly efficient service at a fair price”

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Posted 3 years ago

“Got. Great deal this year very happy thanks”

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Posted 3 years ago

“Good price, good service and I like the fact that each monthly paynent is ackowledged. Renewal orice was also very good”

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Posted 3 years ago

“Easy to deal with, very efficient and they got me a great price.”

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Posted 3 years ago

“Being with Dial Direct for a number of years now and very pleased with the service they have provided so far. Kind Regards.”

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Posted 3 years ago

“Such an easy process from getting quotes to amending current policies. I even found my annual quote to be less than was currently paying with same company.”

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Posted 3 years ago

“Very good company i would recommend everyone will this company to get insured with”

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Posted 3 years ago

“Staff were very helpful when it came to renewing car insurance by matching a price that I found elsewhere so that we stayed with them. Would highly recommend this company.”

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Posted 3 years ago

“excellent and easy to navigate website, received regular emails and updates. All documents sent by email and straightforward to understand. Very happy with service and the very competitive price for my car insuranc. Will continue to use this company in the future.”

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Posted 3 years ago

“I've used Dial Direct for several years now and am very happy with the price and service, the 'phone team is always very helpful. I do though wish they'd quote their best price to returning customers at renewal time to avoid the pantomime of having to go though price check websites only to spring a wonderful deal when you say you're leaving. Most insurance and 'phone companies seem to do it these days so this frustration is not just a aimed at Dial Direct. That aside, I'm very happy and hope to stay with Dial Direct at my next renewal.”

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Posted 3 years ago

“Great service great prices”

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Posted 3 years ago

“Excellent price & very helpful on phone, call was answered very promptly.”

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Posted 3 years ago

“Good customer service and very helpful in finding me the best deal and price.”

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Posted 3 years ago

“As always - great service”

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Posted 3 years ago

“Really good value”

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Posted 3 years ago

“Amazing price for existing customers”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,169 reviews