Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use online”

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Posted 3 years ago

“One phone call and my renewal was completed with a price that was acceptable to me. Jonathan I have returned to this review because I have tried to give you a 5 star rating but that part of this form does not seem to work.”

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Posted 3 years ago

“Well I can only give five stars as I have nothing to complain about with regards cost and easy process to renew. Price includes breakdown cover. Fortunately I have not needed to make any claim on anything, so I can’t comment on how well they do in that regard. So five stars at the moment.”

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Posted 3 years ago

“Friendly staff, but mainly in today's economic climate a great car insurance quote with add on's(compared to other so called leading brands). Have no intentions of leaving dial direct anytime soon. Would sincerely recommend to anyone coming up for insurance renewal”

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Posted 3 years ago

“Made me happy to know Dial direct are behind me, especially with reduced rates many thanks”

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Posted 3 years ago

“Been with this company for a few years and find that the service is good.”

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Posted 3 years ago

“Dial Direct offers a good service. A very fair and reliable repayment offer for annual cover of your motor insurance.”

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Posted 3 years ago

“Value for the money”

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Posted 3 years ago

“Value for money”

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Posted 3 years ago

“Cost of insurance very reasonable for my Ranger Raptor and includes includes breakdown assistance. I used the breakdown assistance once and got through to an agent quickly who then sourced a mechanic to attend within 30 minutes. Excellent service.”

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Posted 3 years ago

“Timely renewal notice, competitive rates and smooth transition to renewed policy. Prompt notification of policy commencement..”

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Posted 3 years ago

“I have been with them for about five years, sometimes their renewal quote has been quite high, but after shopping around for exact cover elsewhere, they then managed to match or better, hence why I am still with them.”

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Posted 3 years ago

“Everything went well and I was very happy with the outcome. I would certainly use them again. Well done.”

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Posted 3 years ago

“Second year with dial direct very happy with renewal price kept price saved me from moving on made everything very plain and easy Thanks”

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Posted 3 years ago

“Easy to do business with”

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Posted 3 years ago

“Easy to deal with”

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Posted 3 years ago

“Quick easy service”

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Posted 3 years ago

“I found the best deal with Dial Direct and they are so easy to deal with.”

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Posted 3 years ago

“Transparent renewable premium on car insurance with competitive rates that are less than last year, recommended.”

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Posted 3 years ago

“Quoted a very competitive house insurance price last year better than my previous insurance company giving the same cover. No fuss renewal this year by email again a competitive price. I will keep using them.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,169 reviews