Dial Direct Reviews

Name: Dial Direct
Rating: 4.33

4.3 Rating 3,331 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,331 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the service provided by Direct Dial.”

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Posted 3 years ago

“Excellent service phone up to renew my insurance cheaper than last year to my surprise customer service brought the price down another £10.00 brilliant service very honest”

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Posted 3 years ago

“The service from Dial Direct was excellent once again and price was unbeatable”

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Posted 3 years ago

“As an older driver, the less hassle the better when renewing my insurance, thank you dial direct ! ANNE”

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Posted 3 years ago

“I contacted dial direct to discuss me renewal which to be fair hadn’t increased by much. They immediately informed me that they might be able to get me a better price which they did - saving me £6 from the previous cost of insuring my car. There wasn’t any of the usual negotiations just straight to the point. Very pleasing and more than happy to deal with dialdirect”

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Posted 3 years ago

“All very satisfactory”

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Posted 3 years ago

“This is my second year with Dial Direct and i am more than happy , great price that take away the worries of rising costs that we all are experiencing .”

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Posted 3 years ago

“My renewal prive was lower than last year and like a lot of people i looked on comparison sites unable to find any quality insurance cheaper”

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Posted 3 years ago

“Quick and easy”

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Posted 3 years ago

“Great renewal price. Thought I’d have to shop around when policy ended but no need with the renewal price given! Refreshing change”

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Posted 3 years ago

“Good service and price”

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Posted 3 years ago

“Excellent and easy”

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Posted 3 years ago

“Dial Direct are the most straightforward insurance company, super helpful and easy to speak to, I’d highly recommend them to anyone.”

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Posted 3 years ago

“Really happy with dial direct ,the whole process was made easy on line ,which for someone who isn't comfortable using the internet was very welcome.”

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Posted 3 years ago

“I've never had to make a claim but the original price of my 1st cover period was very competitive and when time for renewal came round the price remained at a level where I had no problem letting my policy run on after checking comparison sites. Regular updates confirming receipt of my payments are also another reassurance that I am with the policy that suits me best, completely satisfied.”

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Posted 3 years ago

“Would recommend this company 5star”

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Posted 3 years ago

“Very professional, very helpful and nothing was too much trouble and a very competitive price when renewing. I have stayed with Dial Direct for them reasons. Great job 👍”

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Posted 3 years ago

“Each year I compare costs n for the last 2 years nobody has offered a better price. The one year that they were dearer it was only by a small amount which Dial Direct matched so I stayed with them. They are always very polite, friendly n very helpful whenever I've had a problem. The only thing I would like is a paper policy as I cant print off my tablet.”

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Posted 3 years ago

“For the last three years DialDirect have come up trumps for both my motor and home insurances with the very best like for like cover at the best price. Every year as policy renewals approach I research comparison and other web sites, but, renew with DialDirect. I also find them to be highly efficient !”

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Posted 3 years ago

“My motor policy renewal was actually cheaper than last year’s premium. Very friendly helpful customer services when I rang to confirm renewal”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,331 reviews