Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the best insurance company I have been with and the first time ever that my policy never went up at renewal”

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Posted 3 years ago

“Absolutely Fantastic so easy no problems just what you want 👌”

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Posted 3 years ago

“Always been pleased with the company good rates and always someone to talk to to answer a question Ten out of Ten”

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Posted 3 years ago

“Since I have been using this Service I have always had fantastic Customer Service, I would recommend to my Family and Friends. Thank You Dial Direct.”

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Posted 3 years ago

“Easy to manage very polite people that explain everything”

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Posted 3 years ago

“Last year found the whole experience of insuring with Dial Direct straightforward and economical....once again this year found the same, premium had increased slightly but not enough to faff about changing insurers. Website was really easy to use and above all a renewal message was sent well in advance, have me plenty of time to shop around!. Once reinsured Ask MID was updated within 48 hours....always have had problems with other insurers regarding this.”

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Posted 3 years ago

“Very easy to renew my policy and very competitive price. Will recommend.”

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Posted 3 years ago

“2 years with the Company and havent any probleams Keep it up Cheers”

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Posted 3 years ago

“Cheaper than last year's policy - all dealt with very quickly. I had one small issue I needed to check on policy as changed car recently and was dealt with very quickly and efficiently on the phone - Many thanks”

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Posted 3 years ago

“I received my estimate then my policy on line I prefer my policy in paper form, which I had last year, and was Very happy to receive one again this year without having to ask.”

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Posted 3 years ago

“£174 van insurance = awesome price, thanks”

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Posted 3 years ago

“Very pleased and surprised my premium was cheaper than last year and much less then the equivalent cover with other companies.”

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Posted 3 years ago

“Even though circumstances had changed, still got price cheaper than last year”

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Posted 3 years ago

“I was pleased to find my premium was cheaper than last year.”

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Posted 3 years ago

“Very easy to deal with and premium only ad a very small increase from last year so happy to stay with them.”

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Posted 3 years ago

“Good price, easy to get on with.”

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Posted 3 years ago

“Great price easy to purchase”

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Posted 3 years ago

“very happy insurance at a good price and gives full cover”

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Posted 3 years ago

““Five stars, great value for money, staff always very helpful, cheaper this year than last , hope this company continues to provide an excellent service in the coming years. Thank you. Regards Mr GJ PAYNE See you Next year I hope”

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Posted 3 years ago

“This years insurance actually dropped and I didn’t have to get on the phone and start haggling! Great customer contact, love that all the contact numbers needed are sent in a message to keep.”

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Posted 3 years ago

Dial Direct is rated 4.3 based on 3,169 reviews