Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been a customer of Dial Direct for over 9 years. Excellent service and very customer oriented. Highly recommended.”

Helpful Report

Posted 3 years ago

“I found the service agreeable. Quote was fair eventhough we had NO claims I did expect it to be lower. But life goes on.”

Helpful Report

Posted 3 years ago

“Very fair & reasonable renewal quote & price adhered to when telephoned. Agent on phone was helpful & efficient & I easily renewed without fuss. The online paperwork was very simply retrieved. Thank you. Sorry ! Can't remember if I got straight through or if I had callback. Just remember it seemed very easy & hassle free.”

Helpful Report

Posted 3 years ago

“Very happy with the price & it was easy to take out the cover I need”

Helpful Report

(Van Insurance) - Posted 3 years ago

“Good comunication from the start. They are what they say clearly from the start. Very good value, but for me most of all, the premium hardly went up for the following year. An insurance company that you can stay with year after year and feel safe with....”

Helpful Report

Posted 3 years ago

“I have no complaints”

Helpful Report

Posted 3 years ago

“Very good price with no problems excellent service”

Helpful Report

Posted 3 years ago

“Great customer service”

Helpful Report

Posted 3 years ago

“very good deal have been with Dial Direct for over 10 years always a GREAT deal including recovery”

Helpful Report

Posted 3 years ago

“Very easy to renew very helpful agent”

Helpful Report

Posted 3 years ago

“Easy n automatic renew thanks to the Female agent all brilliant!”

Helpful Report

Posted 3 years ago

“It was very easy to renew my insurance.”

Helpful Report

Posted 3 years ago

“Great use of technology but with a human touch when needs be. Not had to make a claim yet though. That’ll be the best proof but hoping not to have to of course.”

Helpful Report

Posted 3 years ago

“Excellent quote and customer service”

Helpful Report

Posted 3 years ago

“I have never made a claim so I can't comment about that - but annual renewal is easy. They are one of the few companies that don't make you want to change because their rates don't go up and you actually get more stuff for being a loyal customer unlike many companies where it really pays to switch every year. Everything can be done online and it is simple to do.”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Dial Direct are a customer friendly company offering excellent value . The telephone agents are a pleasure to speak to and always do their best to help. Another good feature introduced this year is the claims information booklet. It's easy to read and straight to the point if you need help. Thank you.”

Helpful Report

Posted 3 years ago

“I had my car shunted in a car park and the driver left the car park. Fortunately a passer by witnessed and made a note of his registration number. Due to the uncertain amount of damage Dial Direct had a hire car at my house the next day. My car had a twisted steering column and paint damage. My claim against the other driver was hassle free. I will be staying with Dial Direct for a long time.”

Helpful Report

Posted 3 years ago

“Very easy to do the renewal this year and price was lower than last year which is a bonus as I am already on the max n.c.d.”

Helpful Report

Posted 3 years ago

“The lady that spoke to was very helpful.”

Helpful Report

Posted 3 years ago

Dial Direct is rated 4.3 based on 3,176 reviews