Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,176 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

Questions

Metrics

4.3

Based on 3,176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Dial Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to renew with dialdirect Payments taken on time so you can forget about it Could have searched for cheaper but why when you get good policy cover from dialdirect at a fair price.”

Helpful Report

Posted 3 years ago

“They are very accommodating to my needs”

Helpful Report

Posted 3 years ago

“Reduced the price to beat a quote from another company very satisfied and quick response.”

Helpful Report

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“No problems at all with customer service calls to arrange any issues i have had.”

Helpful Report

Posted 3 years ago

“Good renewal price straight forward process”

Helpful Report

Posted 3 years ago

“So easy to renew our insurance and still cheaper than any of the comparison websites.”

Helpful Report

Posted 3 years ago

“Excellent customer service”

Helpful Report

Posted 3 years ago

“Excellent service and easy instructions to renew yearly membership”

Helpful Report

Posted 3 years ago

“Easy to set up my car insurance, no issues, one of the best deals I could get :)”

Helpful Report

Posted 3 years ago

“I had to change my van insurance from one that had failed its MOT to one that I was buying. The thing was that I had a few days gap between losing one van to buying a different one. I rang Dial Direct and explained my situation thinking I would have to go through all the questions to cancel one Insurance then having to start a new one in a weeks time. Oh how lovely the young lady was from Dial Direct. She must have known my distress and she also noticed I had been with the company a very long time. To my delight I was given 2 weeks grace to sort out a replacement van. Once I got my different van, I rang Dial Direct back and everything was set back up exactly the same as before with exception of the extra payment for the change over which was just a standard price. I couldn't believe it. The call was also covered by my unlimited minutes and not an outlandish number with a prime time number at £12 pm.”

Helpful Report

Posted 3 years ago

“Very competitive pricing and really easy to renew my policy”

Helpful Report

Posted 3 years ago

“Very helpful with a windscreen claim. I had my van booked in on 3 different occasions for a windscreen replacement and failed to arrive each time for one reason or another. AUTOWINDSCREENS is the company. spoke with an operative who said i could go directly to the underwriter ageas who use AUTOGLASS. Have not rebooked it as of yet. Also sorted out my refund quickly as autowindscreens told me would take up to 2 weeks for the refund.Had it in a couple of days thanks to DIAL DIRECT.”

Helpful Report

(Van Insurance) - Posted 3 years ago

“Very happy with my dealings with Dial Direct”

Helpful Report

Posted 3 years ago

“Easy to renew my car insurance good cover and good price, Very pleased.”

Helpful Report

Posted 3 years ago

“Setting up was easy, used before and will definitely use again.”

Helpful Report

Posted 3 years ago

“The customer service was amazing & the price was very competitive, will definitely use them again”

Helpful Report

Posted 3 years ago

“Really easy to use website and a very fair renewal price with all the cover I need.”

Helpful Report

Posted 3 years ago

“Super easy to deal with been great with me”

Helpful Report

Posted 3 years ago

“Very happy with the service and price of my insurance renewal”

Helpful Report

Posted 3 years ago

Dial Direct is rated 4.3 based on 3,176 reviews