Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very experienced and good knowledge and decent prices”

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Posted 2 years ago

“Very good prices and service”

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Posted 2 years ago

“I’ve been a customer of Dialdirect for a couple of years and I am very happy with the service and price of my car insurance compared with other insurance companies.”

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Posted 2 years ago

“Fantastic service”

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Posted 2 years ago

“Excellent”

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Posted 2 years ago

“Brilliant insurance company . Fast , efficient and very good prices .”

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Posted 2 years ago

“Excellent price .”

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Posted 2 years ago

“After a non fault accident Dial Direct were excellent. Because it happens during lockdown (I was visiting my elderly mother). Everything was done by telephone from form filling and checking to see if I suffered any injury (fortunately none). My car was a write-off and the settlement was very good. I have since taken out Home contents and Building Insurance with them. Every monthly payment I make they send me confirmation by email. Thanks Dial Direct.”

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Posted 2 years ago

“Sad to say, as most people would, it is far from a pleasant experience to be involved in a car accident, I don`t think mine could have been handled any better than it has been by Dial Direct and its partners. So much so that talking with friends about my situation, they were also very impressed, to the effect that a couple are thinking of changing Insurers!!”

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Posted 2 years ago

“Fit class service by a First Class team.”

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Posted 2 years ago

“I am happy with your service. Wonderful company.Thank you”

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Posted 2 years ago

“I have only needed to contact the company to update a credit card number. The lady I dealt with was very friendly, efficient and helpful. Communications seek good too.”

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Posted 2 years ago

“Excellent Customer service. Very helful lady who once again helped to assist me with a good renewal price.”

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Posted 2 years ago

“As a customer for years with your company, I have always had good service. On occasions I have had to dispute the price but after a phone call I have agreed a good deal.thank you .”

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Posted 2 years ago

“As a Pensioner I was very worried about renewing my Policy but after a phone call was given a much cheaper price”

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Posted 2 years ago

“very good price and very easy to do online so a big thumbs up for me”

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Posted 2 years ago

“My renewal policy was cheaper than it was last year couldn’t believe it lovely company to deal with highly recommend”

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Posted 2 years ago

“My renewal price was actually cheaper than previous year! almost unheard of. First year in many I have not shopped around”

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Posted 2 years ago

“Very pleased with my quote and cover this is why I have renewed again this year”

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Posted 2 years ago

“Very pleased so far, easy to start up, website and paperwork easy to use. This years renewal quote was also slightly cheaper so very pleased and carried on with them.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews