Dial Direct Reviews

Name: Dial Direct
Rating: 4.32

4.3 Rating 3,169 Reviews

84 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 3,169 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 19th September 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service,my insurance was dealt with with no probs the agent was very helpful”

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Posted 2 years ago

“Easy to use their on line service and very competitive on price. Always helpful if phoning with no pressure to use their services. Have now used this company for several years and will continue to do so and recommend to friends and family.”

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Posted 2 years ago

“Dial direct are brilliant! They helped me sort out my payments ! They are lovely people to talk to ! I won’t go any else now!”

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Posted 2 years ago

“Never a problem with Dial Direct always helpful and prompt with any claims. Fantastic customer service”

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Posted 2 years ago

“Really helpful ,will definitely use dial direct again”

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Posted 2 years ago

“Really happy with our home insurance would recommend it.They are very helpful and deliver excellent service”

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Posted 2 years ago

“A great Price and its discounted year on year...which is a rare thing these days..Renewal time is always flawless and goes smoothly...and this is one Car insurance provider i think is one, if not, the best in the business..10/10 for me...!!”

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Posted 2 years ago

“Fully professional”

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Posted 2 years ago

“The staff were very helpful and friendly, it was so much easier renewing my policy thank you”

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Posted 2 years ago

“Very good everything is there on your own portal for you to check your insurance make changes and keep an eye on payments”

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Posted 2 years ago

“Been with this company for several years. I find them very competitive in finding the right price. Unlike some once you have received and accepted a quote, the renewal Payment is never taken until the actual date of renewal. So once you've agreed an acceptable price that's the price you pay. Always easy to speak to and best yet you get hard copies of your policies etc.”

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Posted 2 years ago

“Very good 👍 thank you 😊”

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Posted 2 years ago

“Good service easily explained”

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Posted 2 years ago

“Easy website to use. Friendly staff when I’ve needed to call and competitively priced”

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Posted 2 years ago

“Excellant service i have been with them before and found them very good, i was expecting a dearer insurance this year but it was not too high.”

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Posted 2 years ago

“Have been with this company for over 5 years, I am well pleased with them. My insurance has even come down over £10.00 this year”

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Posted 2 years ago

“Very good service nd very helpful”

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Posted 2 years ago

“Price honest”

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Posted 2 years ago

“Very professional”

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Posted 2 years ago

“company comes across as a very professional co. with easy options. I like the idea of sending a renewal quote in a booklet which shows last years price and the renewal price, it also details what you are covered for etc. I got my wife to use this co. last year and she is happy with the outcome.”

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Posted 2 years ago

Dial Direct is rated 4.3 based on 3,169 reviews