General Accident Reviews

Name: General Accident
Rating: 2.97

3.0 Rating 592 Reviews

49 %

of reviewers recommend General Accident

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3.0

Based on 592 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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General Accident 1 star review on 28th May 2025

Shirley James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where to begin this company is an absolute joke. I was involved in an accident in July that was not my fault as I was reversed into. This resulted in my car having a cracked grill and bumper. It took the garage 5-6 weeks to repair my car. When my car came back it looked brand new. Perfect I thought, nope. A week or two later the wheel falls off. Luckily I was driving slow on the back roads so no one was hurt. Two weeks have passed almost three and my car is lying in the garage gathering dust. Wqit half an hour on the phone only to get hung up on. They pass me through to Aviva or Vizion network. Vizion network are meant to manage the body repair shop. They don't. They all blame each other. They hang up on you. I have no car. Not been given a courtesy car. They are blaming the garage for this. joke of a company. If I cpuld leqve no stars I would. I will be taking this further...”

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Posted 3 years ago

“I had an accident that was not my fault and hit at 50-60 mph. This was May 2020 and medical agency still not in touch Sept 2021. I know we have COVID etc, but the Legal teams that are employed must be better elsewhere?? Hire car company and efficiency are spot on, legal side let's them down hugely.”

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Posted 3 years ago

“Really awful company!!! PLEASE DON'T USE Customer service is dreadful. You can't speak to a live person.”

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Posted 4 years ago

“They are scams. During lockdown and been at home, they said i was speeding even though my car have not been moved in weeks. I think they like to cancel your policy for the cancellation fee because they know you will change the insurance company when it ends. Dont go for them. Big scam ‼️‼️‼️”

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Posted 4 years ago

“You are a disgrace of a company my car blew up and i had to pay you 56 pounds to cancel policy on top of all that the expenses i incurred.and to top it off you haven't even got a helpline.”

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Posted 4 years ago

“Been a new customer less than a month, oh yes very helpful when selling you a policy, dreadful when you need to make a claim. We had a small chip on our windscreen, Told their preferred company was National windscreens and they would call us first thing next day, they DIDNT. We have had to call them every time, No one calls back, it’s been two weeks now, car still not fixed, no idea when it will be!! Steer well clear of GA, absolute rubbish customer service!”

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Posted 5 years ago

“They say anything to get your business. Take your money. Then tell you it not as thought. Crooks on the end of the phone saying anything to get your money AVOID AT ALL COSTS.”

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Posted 5 years ago

“Same story as many others came to change our car and the online service would accept the change of vehicle. Sent email query but no response, we have had to pay to cancel the policy and take out new insurance with a business we can talk to ! I would definitely avoid this insurer especially if you think you might change your car mid insurance period.”

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Posted 5 years ago

“Wanted to change my insurance too a new vehicle,kept telling me that I couldn't be insured,gave a list of possible reasons none was applicable to me. Tried to contact them by email,got a reply after their stated 24 hour response time,asking all the questions I had already answered.I answered all the questions again in my reply email,as yet 48 hours have elapsed since and I have heard nothing. Now gone with a different company as I pick the car up tomorrow!! Completely none existent customer service!!”

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Posted 5 years ago

“For some reason they cancelled my policy after having less than a month left. The black box has been faulty for me all year and has lead to this, I have cancelled my own policy before their 7 day notice which means they haven’t cancelled it. Don’t go with them as they will try to scam you and try take what they can.”

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Posted 5 years ago

“Absolutely awful. Got an email after 6 months of driving, saying that over that period, I was speeding on the same 30mph road 3 times. The black box is faulty, and doesn’t know what the bloody speed limit is. I’m a great and safe driver and I use my cruise control to make sure I don’t speed. It’s ridiculous now I have to pay £6000 a year through a different provider for the negligence. Don’t have a human answering the phone, all automated. Save yourself the time, money and hassle and don’t be a cheap skate. Can’t believe they’re still up and running after reading what other people have had to say👎”

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Posted 5 years ago

“Do not use. Cannot get hold of anyone to answer a question regarding change to policy for new car. All automated and cannot get a quick response even by e-mail, if at all! Will be seeking alternative insurance provider.”

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Posted 5 years ago

“AVOID AVOID AVOID I wish I could give 0 stars. Terrible experience with these. We had to make a claim when someone caused us to hit them when braking unnecessarily. There were two young males in the car. The damage was minimal and I have evidence of this. However the car was further damaged which resulted in their car being written off. I have photographic evidence from the science and of them driving off in the car that shows non of the damage that caused the car to be written off. However no one handling the claim noticed this and that the damage wasn't consistent with the damage our car would have been able to do. The other party claimed it was a family in the car and they all had injuries. I have pictures the show you can only see two passengers in the car and never saw anyone else in the car. I also disputed the driver who was claiming was the correct person as the age of the driver didn't match my description. Despite sending numerous letters to their solicitors and asking if we would testify in court (which we would liked to have done) they also paid out for personal injury of the driver. I had to do all the chasing of the claim (which took over 2 years) and they went months and months between doing any work on the case. My childrens car seats full amount wasn't covered as we had hit them. They paid £150 out for 2 seats and the seats were ERF at £380 each to replace. Honestly pay the slight extra premium and avoid these at all costs.”

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Posted 5 years ago

“Tried all day to get the answer to a question on claiming when I needed it.”

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Posted 5 years ago

“Absolute scammers!! Every claim,even if you are in the right, they say has to be 50/50. Told them I disagree and want to go to court. Was told it’s not my choice. (Lies) The assessors are are liars. They a money scamming insurance company stay clear of these people!”

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Posted 5 years ago

“Cancelled my insurance on a 2nd strike after 9 months. Broke down in the middle of a motorway there was no number to call!! DO NOT GO WITH THESE you’re better off paying extra and making sure you’re covered properly!”

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Posted 5 years ago

“Avoid this company at all cost . The app & black box they use will not give you any updates or accurate readings. I was actually told on the phone by a general accident employee that they are aware that the equipment general accident use & provided by Vodafone is faulty.I urge everyone who has been accused of speeding by them & their faulty black box to report them to trading standards . They have the lowest rating of any insurance company so far on trust pilot. There seems to be a pattern where they accuse young drivers of speeding. Young drivers who have previously had black boxes from other insurance companies that actually work & have an impeccable driving record. A week with this lot & their faulty useless equipment throws out speeding accusations. They are by far the worst insurance company I have had the misfortune to be ripped off by .”

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Posted 5 years ago

“my mrs changed her car carnt get hold of you so had to take out a policy with churchill mine payed last DD by the bank then i cancelled it you say you havent had your money bank says you have youre going cancel my insurance yet youve had all the money going with some else YOU ARE THE WORST COMPANY i have ever been with. ps you owe me 3month insurance money”

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Posted 5 years ago

“God awful customer service, threats of cancellation, false speeding alerts through a completely unreliable telematics device, the list really does go on. Do yourself a favour and steer well clear of these absolute buffoons, they are only out to line their pockets and cause undue stress on young drivers such as myself. And the worst of it is, their employees believe there is nothing wrong with the way they treat customers and how they deal with issues.”

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Posted 5 years ago

“NEVER NEVER Go with GA. My Car was a write off in a accident, I had 0 support or contact with the company. When i filed a complaint, i was told by the advisor, he can take the complaint but will not take it further because they don't simply care and don't agree. Also, for canceling my policy after having no car was £140. when querying this on the phone and email i was ignored. My app for the black box also- score kept reducing even when I was driving great. I simply do not trust this company. They are cowboys scamming people. They seem to make money out of nothing with loopholes and dont care. massively disappointing. In a way, im glad i have no car so i dont have to deal with them again”

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Posted 5 years ago

General Accident is rated 3.0 based on 592 reviews