General Accident Reviews

Name: General Accident
Rating: 3.00

3.0 Rating 575 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

Questions

Metrics

3.0

Based on 575 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how General Accident made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No call centre have been sending emails to change address but no one bothers to get back to me so looks like am not insured as I have not told these cowboys where I am living, will be using different insurance company next time”

Helpful Report

Posted 5 years ago

“If you have The General Auto insurance, you better have a good lawyer on stand by. I was sitting at a red light and was hit by car going over 35 mph. My rear bumper was damaged and other car had their front destroyed . The General only will pay for half a bumper and half the paint, spoiler not covered. But my paint was all over her car. Body shops in my area do not want to work with the General . My car has been in the shop for 4 weeks. Very Bad insurance!”

Helpful Report

Posted 5 years ago

“Cancelled my insurance due to speeding offences that took places when I have a telematics for work which says I've been driving fine. Their app states ive been driving fine as well with speed being exceptional! Worst insurance company going as there is no telephone number for customer services just an email. I've been having problems with the black box and they seem to not listen. A other way to con you out of money”

Helpful Report

Posted 5 years ago

“Its a shame you cant leave 0 stars unbelievable, but at least I found that out before my policy started and cancelled. I wont bore you with the details but as others have said you can not speak to a real person and I suspect its overseas handling the email as they could not read a renewal notice from my current insurers correctly. I would GO ELSE WHERE AT ANY COST, wasted half a day dealing with a load of Idiots or perhaps one really good idiot via email. I will say that at least they did reply to the e mails which I suppose qualifies for one star. I do hope their managers look at this at at the very least thrash them within an inch of their lives.”

Helpful Report

Posted 5 years ago

“What ever you do, do not insure your vehicle with this company. No telephone number is available to start off with, they do not contact you within the agreed time and I am honestly mortified that they have cancelled my insurance without giving me an explanation. They have told me I have been speeding when my app says my speed score is excellent and the only thing I can think that they have penalised me for is for letting my car stand when stationary. I advise you not to insure your vehicle with this company as it seems they will do anything to cancel your policy just to take your money and scan you over. I have now had to take legal actions and go through the ombudsman.”

Helpful Report

Posted 5 years ago

“Seriously frustrating not to be able to telephone someone. I want to add a driver to my policy but GA system won't accept. Now I want to get a quote to change to my new car, but can't speak to anyone. VERY doubtful I will EVER use GA again.”

Helpful Report

Posted 5 years ago

“really good to start with no over the phone help which is annoying. They dont take a pass plus in to consideration so not worth doing. Black box was good and didn't have problems but change after a year as insurance price goes sky high”

Helpful Report

Posted 5 years ago

“I wouldn't have this insurance if my life depended on it ....a General customer hit my private property...the individual couldn't pay for it ,but they had the general for insurance...I called to file a claim with them ...their response was WE DONT PAY FOR PERSONAL PROPERTY ....HOW CAN YOU TEAR UP SOMEONES CULVERT SO THAT THE PROPERTY OWNER HAS TO FIX IT ???? WHY HAVE INSURANCE, WHAT IF THEY HAD HIT MY 40K TRUCK ??? IS THAT NOT PERSONAL PROPERTY???”

Helpful Report

Posted 5 years ago

“Never ever will I insure with GENERAL ACCIDENT again cannot wait for APRIL when car insurance runs out a huge mistake not cheap and unable to make satisfactory contact”

Helpful Report

(Car Insurance) - Posted 5 years ago

“I'm trying to reach them for more than one (ONE) year with no success. Over the phone, email - it doesn't matter - they are not going to answer! The only time when they are contacting me (only on the email with no contact number) is when my direct debit didn't work. Worse company ever!”

Helpful Report

Posted 5 years ago

“Terrible Company”

Helpful Report

Posted 5 years ago

“I find this company utterly awful...!! There is no way of speaking to a person, everything has to go through the website...! It is the most difficult company I have ever come across. I would never ever recommend a company that does not allow the people who pay for their insurance, to make contact by telephone...!! It is a total disgrace of a company!!!”

Helpful Report

Posted 5 years ago

“No”

Helpful Report

(Car Insurance) - Posted 5 years ago

“trying to update my policy is impossible i can put the date in when i want my policy to change to a different car and the new reg but that is all”

Helpful Report

Posted 5 years ago

“NEED A PHONE NUMBER TO TALK TO SOMEONE PLEASE!!! NOT REPLYING TO ANY EMAILS...SO FRUSTRATING>”

Helpful Report

Posted 5 years ago

“Worst company ever! Don't ever go with this company. Apparently I was speeding and randomly received a email in my junk folder stating my insurance will be cancelled in the next 7 days. I tried to contact them numerous ways but no response it's like a ghost company you pay the money and your car is insured. Never go for this company.”

Helpful Report

Posted 5 years ago

“i want a telephone number to talk to some one”

Helpful Report

Posted 5 years ago

“I have recently been with this company, i was unable to log into my black box and received no warnings, I had a email in my junk stating my insurance will be cancelled in the next 7 days so I cancelled my insurance with them. I have also tried to ring them they no longer have a phone and they do not reply to emails. Do not go with this company”

Helpful Report

Posted 5 years ago

“Quite possibly one of the worst companys it's been my misfortune to deal with. Almost fraudsters in the way they treated me after my no fault accident. Was happy to write my car off on the say so of a deliberately over inflated quote by an "assessor" then undervalue the car by £1300. No communication, shocking customer service, shocking attitude, there's not one single aspect of this shoddy company and their underwriter Aviva that i would recommend or use ever again... end of.”

Helpful Report

Posted 5 years ago

“Dreadful! No customer service, I had to cancel!”

Helpful Report

Posted 5 years ago

General Accident is rated 3.0 based on 575 reviews