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General Accident Reviews

3.0 Rating 576 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 576 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Theft claim was protracted to the value of the vehicle. On settlement at the best offer I was likely to get. The MIR database was not updated as settled. A new insurer policy was nearly cancelled over the discrepancy with the total loss of the premium. No one to call to report he problems, basically my problem to sort out their errors. GA is owned by Aviva who can't be ignored as the biggest insurance provider. Wont be going with them again, if I can help it.”

Posted 6 years ago

“I had a very minor bump with NO damage to either cars or drivers, the other driver made a claim which comehow went through without me knowing, it was only until I came to renew my policy 6 months after the accident I found I had lost my NCbonus. I was constantly calling to find out why this had been the case as I also had 2 witnesses AND photo evidence. I was eventually told it would take 3 years to investigate until then nothing could be done. Terrible customer service, Terrible company.”

Posted 6 years ago

“You can't contact anybody unless you want to make a claim, and if you do need to claim they charge you 13p a minute. There app is absolute rubbish as I can't even see when my renewal date is and can't access my policy.”

Posted 6 years ago

“My policy has been cancelled as of 11:59pm last night, I got messaged at 4:40pm that this was happening. All because of no claims discount proof, which I have repeatedly tried to upload. I have email on two occasions about the situation, the response was we’d get back to you in 48hrs. Why is there nobody I can speak to!!! I have done everything I can to try and resolve this, I have proof. But now I need to take a new policy which will cost more now because my last one was cancelled!!!!!!”

Posted 6 years ago

“website would not recognise my user name or password. Want to change my car but cannot get cover note as no telephone number for General accident. sent email but they can take 24/48 for a reply. Not much good when you have been given time to collect new car within 24hrs. Tried Aviva as General Accident belong to them but they could not advise anything. This whole website only service is ridiculous if there is no emergency number to use when website fails. Have been sent emails from general accident so why they can't recognise my email when I want to log in is beyond me. just getting so annoyed and frustrated. Will not be buying insurance from them ever again. If I do not hear back today I will have to try a new Insurer and then how do I cancel General accident as everything online.”

Posted 6 years ago

“This company is a nightmare, their customer service is non existent, apparently I don't qualify for telephone assistance so I cant even speak to somebody, DO NOT USE THIS COMPANY, I am at present trying to cancel my policy with them but guess what? I cant contact anyone DO NOT USE THIS COMPANY!”

Posted 6 years ago

“The policy is cheap, but for good reason! So please think twice before taking a policy like this out. If you need to contact them to change something urgently, it is virtually impossible. My policy had about four days to renewal when my son’s car broke down, so tried to add him for remainder of current policy - having already paid them in full for the next year too. The online form didn’t work, rang them and was told it could be done but would have to pay online with my usual payment method. Waited 24 hours for the link before I could pay, then used PayPal. Had no confirmation from them that he’d been added so tried to ring again, but when I put my policy number in, a recorded message told me I wasn’t eligible for phone contact because it was an online policy and cut me off. Was checking my online documents and looking for messages on my policy or by email several times a day but still no documents. I emailed them, received an automated reply telling me my query would be dealt with in 48 hours. It was, but not with an answer to the simple question I’d asked I.e. where is the cover note or why hasn’t my son’s name not been added to my policy. There followed a few days of me checking the policy online and sending yet more unanswered emails until the policy actually expired and I had basically paid them the money but he hadn’t been added, which was very inconvenient and frustrating. Emailed them again several times with the same nonsense replies until I asked for a complaint to be put in. A very nice customer service rep called Kirsten eventually called me and said she had read through the many emails herself and couldn’t quite believe the way it had been handled, she didn’t know why the documents hadn’t been updated and couldn’t apologise enough for the bad service. I cancelled the new policy as just didn’t trust them anymore and they gave me my money back (less the days I’d used) which was fine. She also offered me £30 compensation which I wasn’t bothered about, just wanted someone to look into it as it was a ridiculous way to conduct business. Two weeks later I had a letter from their customer service complaints team telling me that the documents were in my online portfolio all along so I could have checked them there, totally contradicting what the previous team member had told me and basically telling me I just hadn’t looked! 😡 The documents were never updated on my policy nor did I receive any message online or by email. Your service was appalling, but instead of apologising and telling me you would look into improving things, I received a rude letter by email insinuating I can’t read. So it looks like it’s not just the call centre staff who need a bit more training.”

Posted 6 years ago

“Awful experience. My premium jumped from £650 to £1000 with no claims whatsoever and my annual mileage is only 2500! They failed to make me aware that I could cancel my rolling contract online. I called their customer service telephone line countless times to try and cancel but not once did it get picked up - I waited hours on the phone. Appalling customer service and now am being charged £56 just to cancel!”

Posted 6 years ago

“I needed help and the phone number given said that my policy number is wrong and they would not connect me. DO not use them. THey took my money and now they are not interested, I would rather pay more than deal with them ever again”

Posted 6 years ago

“unable to contact and they were cheeky to remove protracted No claim on renewal”

Posted 6 years ago

“This company is a nightmare! I still haven't had my documents emailed to me and I's impossible to get through on the phone. I made 6 attempts over 3 days. Finally I got through only to be kept listening to music for 31 minutes then gave up. I still have no documents! Am trying for a refund but am expecting nightmare number 2!”

Posted 6 years ago

“Avoid ! Telephone number rarely works! They didn’t fulfil all repairs in a non fault accident! They took over 6 weeks to contact me about my injuries after 3 hour long calls ! The money I saved insuring with them was definitely wasted in time after the accident! I would stick to major insurance companies this is the first time I’ve changed in 16 years ! Cheap insurance is cheap for a reason !”

Posted 6 years ago

“I set up a policy payed my initial payment. After policy had been confirmed and the money had gone through general accident then canceled my policy and didn't send my payment back”

Posted 6 years ago

“Customer services took 2 months to propose a solution to a simple problem related to payment. Despite paying the full amount on time they still cancelled the policy & went radiosilent. Only contactable via email”

Posted 6 years ago

“After two years of being insured they cancelled the insurance as it lapsed at midnight 19 Feb when the policy did not run out until 20 Feb. A common mistake, I tried to ring at 8am 20 Feb. having returned from holiday yesterday, but they would not accept this and stated a new quote required. I would not recommend this as those companies who value loyalty ring or email to ensure we do not want to renew. Also it is hard to keep track of automatically renewals so they at least should have honoured quote. Poor customer service.”

Posted 6 years ago

“Dreadful service!!! No reply to my emails, no assistance with a claim, no-one answers the phone!! I had to deal with the third party insurers myself. Avoid at all cost!”

Posted 6 years ago

“Terrible! Cannot get access to website to service renewal or speak to anyone.”

Posted 6 years ago

“Cancelled insurance due to age”

Posted 6 years ago

“Bunch of scam artists”

Posted 6 years ago

“awful service”

(Car Insurance) - Posted 6 years ago

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General Accident is rated 3.0 based on 576 reviews