General Accident Reviews

Name: General Accident
Rating: 2.97

3.0 Rating 592 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

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3.0

Based on 592 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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General Accident 1 star review on 28th May 2025

Shirley James

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever will I insure with GENERAL ACCIDENT again cannot wait for APRIL when car insurance runs out a huge mistake not cheap and unable to make satisfactory contact”

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(Car Insurance) - Posted 6 years ago

“I'm trying to reach them for more than one (ONE) year with no success. Over the phone, email - it doesn't matter - they are not going to answer! The only time when they are contacting me (only on the email with no contact number) is when my direct debit didn't work. Worse company ever!”

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Posted 6 years ago

“Terrible Company”

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Posted 6 years ago

“I find this company utterly awful...!! There is no way of speaking to a person, everything has to go through the website...! It is the most difficult company I have ever come across. I would never ever recommend a company that does not allow the people who pay for their insurance, to make contact by telephone...!! It is a total disgrace of a company!!!”

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Posted 6 years ago

“No”

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(Car Insurance) - Posted 6 years ago

“trying to update my policy is impossible i can put the date in when i want my policy to change to a different car and the new reg but that is all”

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Posted 6 years ago

“NEED A PHONE NUMBER TO TALK TO SOMEONE PLEASE!!! NOT REPLYING TO ANY EMAILS...SO FRUSTRATING>”

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Posted 6 years ago

“Worst company ever! Don't ever go with this company. Apparently I was speeding and randomly received a email in my junk folder stating my insurance will be cancelled in the next 7 days. I tried to contact them numerous ways but no response it's like a ghost company you pay the money and your car is insured. Never go for this company.”

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Posted 6 years ago

“i want a telephone number to talk to some one”

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Posted 6 years ago

“I have recently been with this company, i was unable to log into my black box and received no warnings, I had a email in my junk stating my insurance will be cancelled in the next 7 days so I cancelled my insurance with them. I have also tried to ring them they no longer have a phone and they do not reply to emails. Do not go with this company”

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Posted 6 years ago

“Quite possibly one of the worst companys it's been my misfortune to deal with. Almost fraudsters in the way they treated me after my no fault accident. Was happy to write my car off on the say so of a deliberately over inflated quote by an "assessor" then undervalue the car by £1300. No communication, shocking customer service, shocking attitude, there's not one single aspect of this shoddy company and their underwriter Aviva that i would recommend or use ever again... end of.”

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Posted 6 years ago

“Dreadful! No customer service, I had to cancel!”

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Posted 7 years ago

“Absolutely appalling service, would not recommend. No customer service call centre, our problem was only resolved by getting our bank involved ! Avoid at all cost”

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Posted 7 years ago

“Black box would not activate and my insurance was cancelled due to the black box. Only connected day after receiving the cancelation warning. Two months later receive another cancelation warning for multiple speeding offenses despite only reciving one warning”

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Posted 7 years ago

“After trying to reach them for a few months by phone and email with no success, they renewed my policy without even contacting me first! Right now I will contact Citizens Advice, I can't believe they can do this in a legal manner.”

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Posted 7 years ago

“WORST CAR INSURANCE COMPANY I HAVE EVER BEEN WITH NO ONE ANSWERS YOUR EMAILS AND YOU ARE LEFT HANGING ON THE PHONE FOR AGES AT YOUR EXPENSE GO ELSEWHERE”

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Posted 7 years ago

“Rubbish. Can never get through to them.”

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Posted 7 years ago

“Rang them to check details and would have not had the right cover from their poor quote system, policy wording and poorly trained staff who took 3 attempts to explain their policy and contradicted herself!!! I am in the industry and aware of some of the issues. Very unhelpful and potentially dangerous level of service”

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Posted 7 years ago

“Having been with them for 2 years when I finally try to make a glass claim I find I can't book an appointment with Autoglass through the system and every attempt to contact by phone to get it resolved results in minutes of recorded 'guff', a bizarre selection of music and absolutely no response by a human being. This has definitely put me off renewing - if this is what it is like trying to get a windscreen crack fixed what would happen in the event of a serious accident? No support or help whatsoever.”

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Posted 7 years ago

“No contact with insurance what’s so ever. Once I had purchased the insurance I had no contact even when I wanted to add another driver.”

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(Car Insurance) - Posted 7 years ago

General Accident is rated 3.0 based on 592 reviews