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General Accident Reviews

3.0 Rating 576 Reviews

49 %

of reviewers recommend General Accident

Company Reviews

3.0

Based on 576 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Policy clear and easy to do”

(Car Insurance) - Posted 9 years ago

“process was friendly and hassle free”

(Car Insurance) - Posted 9 years ago

“Will use again if the price is right.”

(Car Insurance) - Posted 9 years ago

“Just what I needed in a policy very good”

(Car Insurance) - Posted 9 years ago

“Bought this policy because it was the most cost effective but when I was able to change the vehicle on my car insurance at the click of a button I became VERY impressed, felt more in control than I have with any previous policy and was very pleased that my partner had recommended General Accident.”

(Car Insurance) - Posted 9 years ago

“General accident have been amazing and I will keep using them as my provider for life !!!!”

(Car Insurance) - Posted 9 years ago

“The only thing I would change is that, sometimes during the course of the year, it would be helpful to be able to discuss a problem on the telephone eg I was changing car and for some reason the new car was shown to be unacceptable to you although this obviously was not the case and, whilst the problem was resolved very professionally by several e-mails, one short telephone call would have made a great difference and given me immediate peace of mind instead of having protracted correspondence over 2 days whilst I was on holiday as, under no circumstances, did I want to have to leave General Accident. I trust this is helpful!”

(Car Insurance) - Posted 9 years ago

“'Not my fault' claim dealt with extremely east despite 3 x cars involved. Repaired well and quickly although some confusion over whether I had /needed 'replacement car' (which I was not signed up for and didn't want). Happy.”

(Car Insurance) - Posted 9 years ago

“Happy with policy. Easy to amend details of policy as I changed my car part way through year.”

(Car Insurance) - Posted 9 years ago

“Happy with my quote last year, obviously chose it because it was the cheapest. Not sure why it was a few hundred £'s cheaper than Aviva though (i thought they were owned by G.A.). Haven't needed to make a claim though so can't comment about that side of service. Will stay with G.A. If quote is reasonable next time round.”

(Car Insurance) - Posted 9 years ago

“good deal!”

(Car Insurance) - Posted 9 years ago

“Found insurance company very easy to deal with and no problems at all would recomend.”

(Car Insurance) - Posted 9 years ago

“I have to say, I have not required to take out an insurance claim - by the looks of the reviews, I will probably never do it. That being said... I have been using GA for 2 years now straight after getting my license and I've had nothing but good things to say. They track my breaking and acceleration and I do admit from roundabouts to 60 roads, I do get marked down. The point system is on a 0-100 scale being monitored on: Speed, Time of day, Smoothness and length of drive. Any time past 10pm and you will get around 50-60 i believe for time of day. everything else for me is usually above 80. My score after 2 years has averaged to 71/100 which is still considered good driving and my premium has gone down. I have had to email when my policy renews as I took it out on 28th but I dont get paid till the end of the month so the money comes out too early. Making this change causes a double payment for the first month, one on 28th and one on the 1st but my last month is free. Changing this over the first time was a hassle and took about 2 weeks to sort. Their customer service is really lacking. And I dreaded the 2nd time around, but this was sorted fairly quickly after I knew what I was expecting. Overall they are a great telematics company (for the driving experience) and are quite lenient with the scoring.”

Posted 1 week ago

“My husband had car insurance for years with this company , his renewal is due May 24 they sent all renewal details , followed by a letter saying they were no longer insuring him because he’s over Eighty , he’s 82 this August but they insured him last year at 81, but now it’s their policy not insure over eighties Disgusted customer”

Posted 4 weeks ago

“Very helpful & easy to take on car insurance instantly”

Posted 1 year ago

“The insurance supplied offers everything I require for a compedative price.”

Posted 3 years ago

“So far I've had a good experience with general accident, was covered from the moment I clicked pay with great communication although I changed my car fairly soon after setting the policy up which was supposed to be cheaper, they then sent hpc to fit me a box instead of having another plug in device because "this is what they prefer for young drivers" but at a cost to yourself even if your new car is compatible with a plug in which I will be on the phone to them over!”

Posted 3 years ago

“Cheap and easy to follow the steps Recently bought car insurance. Will update for further details”

Posted 4 years ago

“N/a”

(Car Insurance) - Posted 4 years ago

“Hi. Really sorry can't comment at all really found it easy to buy but that's all I have done thank goodness not needed anything else from them so far.”

(Car Insurance) - Posted 4 years ago

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General Accident is rated 3.0 based on 576 reviews