insurethebox Reviews

Name: insurethebox
Rating: 1.80

1.8 Rating 227 Reviews

18 %

of reviewers recommend insurethebox

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1.8

Based on 227 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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insurethebox 1 star review on 13th November 2024

Rachel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“would give 0 star if I could, been with them for 6 months, had to change address due to moving houses and my insurance increased from 105 per month to £300+, so annoyed, wished I listened to the reviews before!! terrible! would never refer to anyone even an enemy! I am fuming”

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Posted 8 years ago

“I have been with Insure the box for 6 years, I only drive max 4000 miles a year, 10 years NCB, no convictions, safe address on private drive etc. Last year my premium was £ 345. My renewal premium for this year is £ 1065 with no changes at all to report...an increase close to 250%... When I spoke to Chris from Insure the box he said that he did not know why himself and that (from the box in my car) all was good with my driving and that it must be (maybe) sensitive information, (maybe) re-rating on the side of the company. Needless to say that I am now insured with another company for £ 365 for the year.”

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Posted 8 years ago

“Been with this company for 3 years my last yr quote was 426 pound the yr 2015 drove under 3k miles when loud 6k miles next quote was 748 pound and they carnt tell me why so good bye”

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Posted 8 years ago

“Everything was great at the start as it always is they want your money don't they..? Had to make a windscreen claim (crack running from drivers side to the centre) They put me through to auto windscreens then problems started. Was told they would get back to me next day. Came and went no contact. Phoned the third day, told the same. No contact so waited over the weekend. Again no contact phoned insurance they washed their hands of the issue and put me through to auto windscreens. I explained to auto windscreen the crack was in line of sight etc. They gave me an appointment a month away. I was disappointed in the lack of communications and the bad service which was initially good. Insurethebox said if I went elsewhere they would not pay out more than £130. I paid for the replacement myself via auto glass. I like how the customer service team also advised on the glass without seeing the damage.”

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Posted 8 years ago

“Car was stolen. No problem we thought - they can track it! No. First they need a crime ref number form the police, not a CAD number which you get when you report a theft. Took 3 days to get a meeting with the police and get a crime reference number so even though they knew the car had been stolen they wouldn't track it. Personally I would have thought the moment it was reported they should track it??? Suffice to say 3 weeks later we can get no information from them at all. Total rubbish, no customer service skills and evidently flawed technology. Do not use!”

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Posted 8 years ago

“I wouldn't use this company. I had insurance with them for a few months. I stopped using my car for a couple of weeks and once i wanted to drive it again it wouldn't start. I took it to the garage and have been advised that the box was so poorly fitted that it was draining the power from my battery. I have cancelled the insurance with them and the garage removed the box, as i needed to use my car when i want either i drive it everyday or not. I have complained to them, claimed compensation for me spending money on taxis and the garage costs, but was treated really poor, the company would blame it all on the garage saying it's their problem, they just covered everything with a bunch of lies. The garage is very respectful and they weren't happy of such accusations. Insure the box just washed their hands after i have provided everything they wanted and wasted a lot of time on this issue. DO not use them spend an extra £20 on insurance than having all this hustle and having to waste money on repairs as your battery would be drained”

Helpful Report

Posted 9 years ago

“Insurer quick to respond to prang got garage to pick up day after call however the garage,they use picked car up on 9th march&have still got it. Only needed new wing&door”

Helpful Report

(Car Insurance) - Posted 9 years ago

“Been with these three years. They were cheap for young student driver. We had a problem with the box draining the battery if the car is not regularly used. Now their website is not working. None of the renewal documents and statements come up and trying to pay on line for the last week only generates technical error messages. No replies to emails. So that just leaves Phone - where you get a talking script nearly as long as two decent chapters of the bible - all delaying tactics. Feels like they have major problems. We switched to Endsleigh and even without the back box they were £50 cheaper (£590) for 21 year old student.”

Helpful Report

Posted 9 years ago

“Terrible communication. I got my renewal papers and on that it said Accident will be or has been settled against you. I have not been informed of this as all and thus I didn't get 1 no clams. Absolutely awful, wouldn't recommended insure the box because of that incident!”

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Posted 9 years ago

“the issue I had with the black box generally is that if you have to drive during unsociable hours in the night then there is no way you can build up any bonus points. in effect this policy cost me as much as one without a black box so no savings and I would not suggest this to rural drivers who have high mileage in fairness the site is easy to use and the call staff were polite but unhelpful if you are employed in all hours work.”

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(Car Insurance) - Posted 9 years ago

“the point of call was very informative and helped to give a clear understanding of the policy that was being purchased. this company assisted in getting my young daughter with no driving experience on the road with fully comprehensive insurance cover and with a box fitted to helped to control her driving behaviours as she knew she was being monitored at all times? these boxes should be mandatory for all young drivers.”

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(Car Insurance) - Posted 9 years ago

“cheap black box insurance, which don't penalise you for driving late at night was exactly what i needed, as i work evening shifts!”

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(Car Insurance) - Posted 9 years ago

“This company is a total joke. I was in a non fault accident & I let them handle the claim. They fixed the bodywork but not the engine. The car broke down 2 mins after being picked up. Their mechanic then drove my car back to his garage and blew up my engine! They then refused responsibility and gave me £1200 as an apology for the mechanic driving the car. My car is a 60 plate zafira and is/was worth £7500!! Stay well clear of these cowboys!!”

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(Car Insurance) - Posted 9 years ago

“I'm happy with insurance”

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(Car Insurance) - Posted 9 years ago

“Good i will try again for next insurance”

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(Car Insurance) - Posted 9 years ago

“goood”

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(Car Insurance) - Posted 9 years ago

“Hi dear all I'm happy with that company I also recommend my friends to join them.I don't know about my next review but know I feel peace. Thanks”

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(Car Insurance) - Posted 9 years ago

“website gave me a lot of option to decide which is cheaper and suitable one for me.”

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(Car Insurance) - Posted 9 years ago

“Very good”

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(Car Insurance) - Posted 9 years ago

“Not the best”

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(Car Insurance) - Posted 9 years ago

insurethebox is rated 1.8 based on 227 reviews