insurethebox Reviews

Name: insurethebox
Rating: 1.85

1.9 Rating 214 Reviews

19 %

of reviewers recommend insurethebox

Company Reviews

Questions

Metrics

1.9

Based on 214 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how insurethebox made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They took a long time to get in contact with me about installing the box but when I finally managed to speak to a customer serviceman they were polite and very helpful with my problem and fixed it quickly and efficiently.”

Helpful Report

Posted 7 years ago

“don't go with this insurance , they scam u as soon as u have used up your miles u have to buy them its stupid i move house and never took in consideration that its 25 mins drive to my work place so i had a 6000 miles policy with them then i needed about 10000 and i ended up paying even m0ore money out do not get scammed by this company”

Helpful Report

Posted 7 years ago

“Terrible insurance”

Helpful Report

Posted 7 years ago

“Decent to insure your vehicle with. But you have to wait 30min to a hour to get through to a member of staff.”

Helpful Report

Posted 7 years ago

“This company are lying thieving scammed who are a bunch of rip off's I had an insurance with this company 3 months ago and after 3 months had finished I had a email saying that you have done 4500 miles in 2 months and you have 1500 miles left I was shocked therefore I rang them yet they never answered until you keep on trying they picked up and told me that you have droven nearly 6000 miles and that means this that this company is not a 1 year insurance therefore you are only paying for milage and what got me even more angry was is that they made me stay on the phone having a conversation for more than 2 hours and they are very rood and unpleasant when talking to you I had to pay nearly £1200 per year but when I found out that I payed £1200 for only 3 months I told them to cancel my insurance but then I said I would like to speak to my husband and then she said OK and when I had a word with my husband I asked how much do I pay for more milage and she said my insurance is cancelled I told her what is this joke I told you to hold and she said they can't do anything and I onlly payed £1200 for 3 months is outrageous don't take insurance from this company plz tell family and friends to save them from this family the box they fit is a cheating box what I don't understand is how did I get 6000 miles in e months when my dashboard said I had only done 2000 miles I hope you stay away from this company .this company should close”

Helpful Report

Posted 7 years ago

“My son insured with them for one year, had 8000 mile policy, it has cost a fortune as he had to change his job and is travelling more miles. Purchasing more miles has taking me up to nearly £1,000 more in the year. Renewal is due and now they are saying they can't provide us with a quote. Total rip off”

Helpful Report

Posted 7 years ago

“Worst insurance company ever. Today I cancelled my policy. I had 6000 miles policy which I drove in about 8 months. On cancellation I was charged £300 because according to them I was over the limit on pro rata basis even though I had around 200 miles left. This was not told me when I took the policy. Just wanted to take money in every possible way. And they have worst customer service . I had to call them 10 times to cancel my policy. Never ever take their policy”

Helpful Report

Posted 7 years ago

“would give 0 star if I could, been with them for 6 months, had to change address due to moving houses and my insurance increased from 105 per month to £300+, so annoyed, wished I listened to the reviews before!! terrible! would never refer to anyone even an enemy! I am fuming”

Helpful Report

Posted 7 years ago

“I have been with Insure the box for 6 years, I only drive max 4000 miles a year, 10 years NCB, no convictions, safe address on private drive etc. Last year my premium was £ 345. My renewal premium for this year is £ 1065 with no changes at all to report...an increase close to 250%... When I spoke to Chris from Insure the box he said that he did not know why himself and that (from the box in my car) all was good with my driving and that it must be (maybe) sensitive information, (maybe) re-rating on the side of the company. Needless to say that I am now insured with another company for £ 365 for the year.”

Helpful Report

Posted 7 years ago

“Been with this company for 3 years my last yr quote was 426 pound the yr 2015 drove under 3k miles when loud 6k miles next quote was 748 pound and they carnt tell me why so good bye”

Helpful Report

Posted 7 years ago

“Everything was great at the start as it always is they want your money don't they..? Had to make a windscreen claim (crack running from drivers side to the centre) They put me through to auto windscreens then problems started. Was told they would get back to me next day. Came and went no contact. Phoned the third day, told the same. No contact so waited over the weekend. Again no contact phoned insurance they washed their hands of the issue and put me through to auto windscreens. I explained to auto windscreen the crack was in line of sight etc. They gave me an appointment a month away. I was disappointed in the lack of communications and the bad service which was initially good. Insurethebox said if I went elsewhere they would not pay out more than £130. I paid for the replacement myself via auto glass. I like how the customer service team also advised on the glass without seeing the damage.”

Helpful Report

Posted 7 years ago

“Car was stolen. No problem we thought - they can track it! No. First they need a crime ref number form the police, not a CAD number which you get when you report a theft. Took 3 days to get a meeting with the police and get a crime reference number so even though they knew the car had been stolen they wouldn't track it. Personally I would have thought the moment it was reported they should track it??? Suffice to say 3 weeks later we can get no information from them at all. Total rubbish, no customer service skills and evidently flawed technology. Do not use!”

Helpful Report

Posted 8 years ago

“I wouldn't use this company. I had insurance with them for a few months. I stopped using my car for a couple of weeks and once i wanted to drive it again it wouldn't start. I took it to the garage and have been advised that the box was so poorly fitted that it was draining the power from my battery. I have cancelled the insurance with them and the garage removed the box, as i needed to use my car when i want either i drive it everyday or not. I have complained to them, claimed compensation for me spending money on taxis and the garage costs, but was treated really poor, the company would blame it all on the garage saying it's their problem, they just covered everything with a bunch of lies. The garage is very respectful and they weren't happy of such accusations. Insure the box just washed their hands after i have provided everything they wanted and wasted a lot of time on this issue. DO not use them spend an extra £20 on insurance than having all this hustle and having to waste money on repairs as your battery would be drained”

Helpful Report

Posted 8 years ago

“Insurer quick to respond to prang got garage to pick up day after call however the garage,they use picked car up on 9th march&have still got it. Only needed new wing&door”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Been with these three years. They were cheap for young student driver. We had a problem with the box draining the battery if the car is not regularly used. Now their website is not working. None of the renewal documents and statements come up and trying to pay on line for the last week only generates technical error messages. No replies to emails. So that just leaves Phone - where you get a talking script nearly as long as two decent chapters of the bible - all delaying tactics. Feels like they have major problems. We switched to Endsleigh and even without the back box they were £50 cheaper (£590) for 21 year old student.”

Helpful Report

Posted 8 years ago

“Terrible communication. I got my renewal papers and on that it said Accident will be or has been settled against you. I have not been informed of this as all and thus I didn't get 1 no clams. Absolutely awful, wouldn't recommended insure the box because of that incident!”

Helpful Report

Posted 8 years ago

“the issue I had with the black box generally is that if you have to drive during unsociable hours in the night then there is no way you can build up any bonus points. in effect this policy cost me as much as one without a black box so no savings and I would not suggest this to rural drivers who have high mileage in fairness the site is easy to use and the call staff were polite but unhelpful if you are employed in all hours work.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“the point of call was very informative and helped to give a clear understanding of the policy that was being purchased. this company assisted in getting my young daughter with no driving experience on the road with fully comprehensive insurance cover and with a box fitted to helped to control her driving behaviours as she knew she was being monitored at all times? these boxes should be mandatory for all young drivers.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“cheap black box insurance, which don't penalise you for driving late at night was exactly what i needed, as i work evening shifts!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“This company is a total joke. I was in a non fault accident & I let them handle the claim. They fixed the bodywork but not the engine. The car broke down 2 mins after being picked up. Their mechanic then drove my car back to his garage and blew up my engine! They then refused responsibility and gave me £1200 as an apology for the mechanic driving the car. My car is a 60 plate zafira and is/was worth £7500!! Stay well clear of these cowboys!!”

Helpful Report

(Car Insurance) - Posted 8 years ago

insurethebox is rated 1.9 based on 214 reviews