insurethebox Reviews

Name: insurethebox
Rating: 1.81

1.8 Rating 228 Reviews

18 %

of reviewers recommend insurethebox

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1.8

Based on 228 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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insurethebox 1 star review on 13th November 2024

Rachel

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had many problems with Insurethebox and they are not getting any better. As I type this I have been on hold for exactly 61 minutes! 61 minutes! I think this is an absolutely unacceptable thing. I called them, was paced on hold for 43 minutes, then the call just got diconnected and now it's been 18 minutes and still nothing! I went online to use their online chat, and unsurprisingly that is not working either! I do not understand how they are still open as a business! It is absolutely shocoking!”

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Posted 8 years ago

“AVOID AVOID AVOID!!!!!!!! They charge for every single mile you drive. The worst insurance company ever!!!! Seriously AVOID and do not insure your car with them.”

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Posted 8 years ago

“Terrible treatment when cancelled insurance, they came up with all these extra charges which I had never been informed of. It took weeks to try and sort out cancelling the policy then out of nowhere they said I needed to inform them of a date and time I wished to cancel, I had already given them a date weeks ago, asking for a time, I believe was just them being awkward. The girl I spoke to on the phone was being told what to say, I could hear someone in the background telling her to tell me all the charges that would now be due, cancellation fee, fee for extra miles, admin costs, etc all a lot of hog wash. Very unprofessional company, who seem to make things up as they go along.”

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Posted 8 years ago

“First of all, I was only notified that I had went over my limit of miles 500 miles later, therefore I was already in debt to them before I could 'buy' anymore miles. Also, the price to top up your miles is absolutely ridiculous. I was averaging around 1500 miles a month, and with 4 month still to go before I could renew, meant I would have to pay £43.96 to get out of my minus number of miles then at least a further £525 on top of my monthly payments to get me to the end of my insurance year. Then, I decided to look elsewhere and found a cheaper quote which would benefit me monthly, so I phoned insure the box to cancel my policy to which they told me I had to pay for the rest of the year!! Having no doubt that I would not be paying the extra for the top up miles I took the hit and paid the cancellation and went elsewhere. I would not recommend insure the box to anyone.”

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Posted 8 years ago

“Worst customer service ever....promised a call back nd never received this. Tried to call again and held on for over an hour. I decided I wanted to cancel this policy due to the poor service I received and they couldn't refund my cancellation fee as I hadn't taken out other insurance...why wld you take other insurance out before u cancelled the existing one but if I had already took out insurance with another company then they would have returned the cancellation fee...total rip off..”

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Posted 8 years ago

“tried to call about my policy renewal and discuss the huge increase in price after being with them for a good few years and no accidents, but they had me waiting 45 minutes until i gave up totally and move to another company”

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Posted 8 years ago

“I pay well over £1000 for car insurance to be rudely told they've admitted liability on my behalf following a collision that wasn't my fault and that I'm a liar because it's just more probable that I pulled out on the other driver. So irrespective of the photographs, diagrams and statement that PROVE the other driver is in the wrong - it's 'just not probable'. Thank you 'insure the box' for extremely poor cover and appalling customer service. The decision was made to admit liability before they even asked for my evidence. Small company - cheap insurance - clearly would rather pay off the other party than fight their customers claim.”

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Posted 8 years ago

“1. Far to expensive 2. Take far to long to answer the phone 3. To cancel your insurance or change address the admin premium is extremely high in comparison to other insurance companies 4. Poor customer service”

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Posted 8 years ago

“DONT USE THIS COMPANY!! i was with them 10 months this was the last month i would pay to them as i paid the two months upfront. and guess what they cancelled my policy because i was behind slightly on my miles. I now have not received my no claims and lost my last two months of insurance i paid for! oah and also was very rude, the manager actually threatened me! (ANDREW) they did not send me a notice of cancellation i even called 3 weeks previous paid my miles and explained my little boy is seriously ill in hospital and told them i had not been in work much and would pay the existing miles in 4 weeks! this they claimed was fine at the time. Complete cons i cant believe how much i have paid to this company and not benefited anything i am stuck at work now an hour from home with a child in hospital and i have no insurance!!! such a coincidence they cancelled on my last payment. and yes you have to chase them to pay i have been on hold for more than an hour on many occasions and yes they do threaten to cancel the policy if the box is not fitted but they dont answer the phone so how can it be booked?? then they send the guy to a completely different address miles away. they guys commented also who fit the box stating how terrible this company is!!!!! AVOID”

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Posted 8 years ago

“they didn't turn up to my telebox appointment and when I tried to find out why they didn't answer and took days to reply to my email. Then when I try rebook an appointment they take hours to answer the phone. Awful.”

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Posted 8 years ago

“worst customer service ever. you have to hold the phone for hours make sure your phone is fully charged. they threaten you to cancel the policy if box is not installed in your car..and you have to chase them to get this booked. its easier to put man on the moon then getting them do something.”

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Posted 8 years ago

“Customer service is terrible! Couldn't get through via phone call for days due to being put on held for over 2 hours each time I call!”

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Posted 8 years ago

“My insurance premium has just increased from £435 to £760 and they can't give me a reason why!!!! Worst company EVER!!!”

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Posted 8 years ago

“I was driving for a year when whilst on a drive on the motorway I was hit by a truck when he tried to swop lains. He clipped the front of my car with the back of his trailer. After having my car recovered I then began with making a claim. However because where the truck hit me there is no cameras on that stretch of motorway for 5 miles either way. I also couldn't remember the registration plate of the truck because that was the last thing on my mind when the front of my car was completely obliterated. Since we couldn't find the truck I was forced to claim on my own insurance. Im a 19 year old male so you can imagine how much I didn't want to claim because of the price my insurance would be next year. My insurance then forced me into a corner saying that my car was a write off and that it couldn't be repaired. Because they told me that the only thing I could do was claim. A few days later I was then told that my insurance had to collect my car to take it to one of the garages to acces the damage to my car. How could they tell me that may car was a write off then they clearly have not even looked at the car! So because I felt like my insurance was trying to basically screw me I got a private garage to look at he pictures I took of my car and see what they think. They said they think they could fix it and that they really doubt that it is a write off. With them telling me that I rang up the insurance and asked if I could cancel my claim and get my car back. They told me that I would have to pay all the recovery cost which I understand and all the storage costs that I was never aware of. All in all it would cost me £600 just to be able to collect me car! What I'm saying is ever since I got involved with the insurance that have pushed me into a corner and forced me to go with them. For any young drives going with insure the box because they are the cheapest, don't! The customer service is terrible because no body knows what's going on! I actually hate this insurance company!”

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Posted 8 years ago

“They took a long time to get in contact with me about installing the box but when I finally managed to speak to a customer serviceman they were polite and very helpful with my problem and fixed it quickly and efficiently.”

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Posted 8 years ago

“don't go with this insurance , they scam u as soon as u have used up your miles u have to buy them its stupid i move house and never took in consideration that its 25 mins drive to my work place so i had a 6000 miles policy with them then i needed about 10000 and i ended up paying even m0ore money out do not get scammed by this company”

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Posted 8 years ago

“Terrible insurance”

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Posted 8 years ago

“Decent to insure your vehicle with. But you have to wait 30min to a hour to get through to a member of staff.”

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Posted 8 years ago

“This company are lying thieving scammed who are a bunch of rip off's I had an insurance with this company 3 months ago and after 3 months had finished I had a email saying that you have done 4500 miles in 2 months and you have 1500 miles left I was shocked therefore I rang them yet they never answered until you keep on trying they picked up and told me that you have droven nearly 6000 miles and that means this that this company is not a 1 year insurance therefore you are only paying for milage and what got me even more angry was is that they made me stay on the phone having a conversation for more than 2 hours and they are very rood and unpleasant when talking to you I had to pay nearly £1200 per year but when I found out that I payed £1200 for only 3 months I told them to cancel my insurance but then I said I would like to speak to my husband and then she said OK and when I had a word with my husband I asked how much do I pay for more milage and she said my insurance is cancelled I told her what is this joke I told you to hold and she said they can't do anything and I onlly payed £1200 for 3 months is outrageous don't take insurance from this company plz tell family and friends to save them from this family the box they fit is a cheating box what I don't understand is how did I get 6000 miles in e months when my dashboard said I had only done 2000 miles I hope you stay away from this company .this company should close”

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Posted 8 years ago

“My son insured with them for one year, had 8000 mile policy, it has cost a fortune as he had to change his job and is travelling more miles. Purchasing more miles has taking me up to nearly £1,000 more in the year. Renewal is due and now they are saying they can't provide us with a quote. Total rip off”

Helpful Report

Posted 9 years ago

insurethebox is rated 1.8 based on 228 reviews