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Be Wiser Insurance Reviews

2.6 Rating 318 Reviews

38 %

of reviewers recommend Be Wiser Insurance

Company Reviews

2.6

Based on 318 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Email:

Customer.Care@bewiser.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charged 600 pounds for a policy for a person with a provisional licence. At no point did they tell us the policy would automatically be cancelled when she had passed her test. Then they quoted 1700 to replace it and told me my refund after five months of a policy which cost 600 pounds was 40 pounds. They are sharks and liars”

Posted 7 years ago

Thank you for taking the time to write this review. This has been assigned to one of our customer care advisors who will be in contact with you shortly. Kind regards, Hannah

Posted 7 years ago

“They lied about the cover on my car and left me uninsured for 2 weeks. Then they tried to hard sell me motorcycle insurance. The rudest most aggressive insurance company I have ever had the mispleasure of dealing with. Avoid at all costs”

Posted 7 years ago

We would like to apologise for the concerns you have raised in your review and we would like to stress that you are under no obligation to purchase a policy from us. We apologise if you feel that this was the case, but this was not our intention. We can see that a full refund was provided to you as a resolution and we would like to thank you for your feedback. Kind regards, Hannah

Posted 7 years ago

“got a quote, paid deposit, received an email saying i had been declined and they had tried to contact me several times (they hadnt) i contacted asking why as i have been driving 18 years, no claims and no issues, they had no answer - stated money had been refunded (it hasnt) i can not take out another policy as they currently have my funds required to do this, insurance required for the morning so will look forward to calling these clowns again bright an early”

Posted 7 years ago

Thank you for taking the time to provide us with your comments. We are sorry for the concerns you have raised and we can confirm that a refund was issued to you on the same day but we would like to thank you for your feedback. Kind regards, Hannah

Posted 7 years ago

“Have spent hours sat on hold for customer services, call back requests have not happened even though promised within 24 hours. Emails have not been answered. Cut off when the time had elapsed passed 7pm despite having been on hold for over 30 mins. Only got through to someone to help when I asked to be put through to cancellations! But even then the response they sent me did not answer the question...currently on hold again having been told a couple of minutes wait currently been waiting 20mins! Customer Services very poor dread to think how it would be if I needed to make a claim! Will not be renewing and would recommend avoiding like the plague!”

Posted 7 years ago

“Avoid like the plaque. Told me insurance company wants to can my policy after 3 months insurance. Paid in full, no accidents or claims. Asked for reason, never answered saying it's up to Be Wiser to find me another policy, yeah at a price and start again with another 12 month policy. so they can charge their high fees. Mirrored 9 years no claims seems very much like the same stories on here. Think they do this to upset people so that the insured cancel their own policy so Be Wiser can charge you a cancellation fee. Don't fall into the traps, Get intouch directly with the insurance company and onbudsman. Insurance companies cannot cancel your insurance for no reason at all. They have entered into a 12 month contract with you and as long as you have provided all the necessary paper work and answered all the questions truthfully they cannot cancel. I have been driving for over 35 years & never had a policy cancelled. To me Be Wiser are out to con people - Like I said Avoid like the Plaque - worst broker I have come across”

Posted 7 years ago

“Fraudulantely used my credit card and when I contacted them about it they gave me the run around. Have left with the police and will be reporting to gocompare. Avoid bewiser at all costs.”

Posted 7 years ago

“If there was no stars I would award them this. Scam - do not believe anything they say and ensure you get everything in an email. They told me I had 9 years no claim discount as I have been driving for so many years. I explained that I had not been insured for years as I lived in London without a car. They told me no problem they were giving me the discount and not to worry. Absolutely terrible company. AVOID AVOID AVOID, AS THEY SAY PAY CHEAP PAY TWICE!”

Posted 7 years ago

“This company does not honour the quotes it takes payment for through go compare. I paid in full for a policy (£1200) and was then asked to provide supporting documents. After providing these they then told me that the policy would cost £2100. This was not because of the documents but because of an accident I had already declared on go compare when I got the initial quote. Customer service representative told me that they don't take all the information into account on Go compare when giving a quote. So basically they ignored the accident when giving me the initial quote and then tried to charge me more by taking the accident into account afterwards. I just told them to keep there crap policy and took a full refund.”

Posted 7 years ago

“Think well before you insure your car with them, they are cheater and will they will charge you a lot of money”

Posted 7 years ago

“Xxxxxxxccccccccc”

(Car Insurance) - Posted 7 years ago

“really i will look elsewhere if i were you , tried to get a quote from them when i tried to change my car , but then ended not getting a car , online i got quote , then they told me i had to call , then quote went up by 45%, when i got the certificate it wasnt valid until like 15 hours later where i needed it to start at that moment so i can pick up the car, they told me they can only do it if they add £20 admin fee, so monthly fee went up from £70 to £134, and they took £132 deposit , so i cancelled it everything and they said i should get it back within 10 days , 10 days passed and got nothing back so called back, been put on hold for ages , to be told that they just got the money back from the insurer , and it should be processed between 3 to 5 working days , what absolute rip off grrrrrr”

Posted 7 years ago

“BEWISER - SPEND A FEW QUID MORE AND GET A PROPER INSURANCE COMPANY .Was involved in an accident two months ago with a coach company, having only had the policy for two weeks. Third party accepted immediate responsibility and Bewiser had no involvement with the claim, and understandably weren't interested or needed (though they were later very interested when it came to withholding my premium). Within two weeks the third party had paid out for my car & compensated me for injuries. Spent a fortune on calls to Bewiser to have the policy refunded (I say this with fingers crossed). They have everything they need & still no refund, they're also refunding (hopefully) only 50% of my premium FOR 2 WEEKS OF INSURANCE. ....IM STILL WAITING WEEKS LATER, and was told they don't know when ill be eventually refunded. Joke of an experience. Staff don't know what they're talking about and assume you have no knowledge of how the insurance industry works (despite my family actually having owned one), so that they can spout their lies about how they are "entitled" to keep hold of your money. Legal advice, and my own knowledge has shown this to be to the contrary, not that they were interested and hung up. In my case its apparently due to an ongoing claim. 1 - I did not make any claim anywhere, the 3rd party paid me out in cash within two weeks. 2 - There was no injury claim for the same reason. YOU HAD NO INVOLVEMENT WHATSOEVER. YOU ONLY EVEN KNEW AS I WAS HONEST AND TOLD YOU. Bewiser had absolutely no involvement in my case, and weren't even interested. I will be contacting the Ombudsman and possibly pursuing legal action against these bungling frauds. UPDATE. Following a Trustpilot review they responded that they would "escalate" my complaint. STILL NO CONTACT. Not that I'm surprised. Beginning to think I've actually been conned out of over £300. Having read other reviews on this and other sites, its certainly looking that way. PLEASE, PLEASE, PLEASE, DONT BE TEMPTED BY THEIR CHEAP PRICES, YOU ARE ASKING FOR TROUBLE IF YOU EVER MAKE A CLAIM (OR NOT ) IN MY CASE.”

Posted 7 years ago

“Van insurance cancelled with no communication or notification. I have been driving about uninsured. The only way I found out was a refund for half a year back into my bank account, so I emailed to ask why? Communication is key, especially in writing.”

Posted 7 years ago

“If you're ever looking for car insurance don't use BeWiser insurance brokers - when I looked around myself I found insurance 2 thirds cheaper with somebody else and when I cancelled the policy they still took my next monthly payment and I have to wait 60 DAYS for my refund!!!! Absolute rip off and disgraceful customer service”

Posted 7 years ago

We are sorry to hear of your recent experiences, as such we will escalate this to our Customer Care Department, and they will be in touch with you shortly. Kind Regards, Cathy.

Posted 7 years ago

“Lorry hit my car and drove off. Rang bewiser to be told I had to pay to fix my car myself as the under writers had gone into liquidation. Not happy. !!!! Been paying for fully comp and curtesy car if anything happened. Now I'm stuck with no car whilst I try and save up over £1000 for repairs. Safe to say I've cancelled my insurance with bewiser and will never use them again”

Posted 7 years ago

Thank you for taking the time to write this and we are sorry to hear of your circumstances. Please kindly note that we do not directly handle claims, and as you have mentioned that the underwriter has gone into liquidation we would kindly request you to contact our offices to advise you of your rights. Kind Regards, Cathy.

Posted 7 years ago

“DO NOT USE THIS COMPANY!!!! On the 30th September my 87 year old father rang BeWiser to purchase car insurance in good faith hoping he could save some money. When he received the documents on the 5th October not only had they spelt his name wrong they had also got his date of birth wrong. When he telephoned them and explained they said that the company they had put him with could not insure him. So they would try another company when they came back to him they said it would be another £500+ taking the total to over £1000. He said he did not want this as it was too expensive. He also explained that this was not his error so that it should all be cancelled.... all within 5 days. During this time £50 deposit was taken from his account. So he asked for his deposit to be returned. As far as he was concerned this was the end of the matter............and purchased his insurance from his old insurance company. WRONG. On the 4th October BeWiser took £50 out of his account. On the 5th October the policy was cancelled. On the 17th October BeWiser took a further £380.34 out of his account ... 12 days after the policy was cancelled. After several phone calls and emails to different people and departments by both my father and myself BeWiser gave him back £208...... I have no idea why this amount .... but still not the full amount of £430.34. Since then my father has received several threatening letters demanding different amounts of money saying that he owes THEM money and that they will be sending round debt collectors if he does not pay within 10 days. Every time I ring to try and sort it out I get a different operator... whilst the operators are polite and friendly they cannot solve the matter and I have to explain it all again and repeat everything then they have to read through the file to try and understand. This is so unacceptable Then today 2 months later he receives another letter now saying they will be issuing court proceeding if he does not pay up. My father.... in all his 87 years has NEVER owed anyone any money. He has never had credit nor has he ever had a debt... he is old school.... if you cannot afford it then you cannot have it!! So you can imagine how upset and worried he is with these letters. 2 months so far of stress .He is not sleeping and I am so worried about him. This is still on going and I have no idea how long this will take. DO NOT UST THIS COMPANY!!”

Posted 7 years ago

Thank you for taking the time to write this. As there is no reference with your review we are unable to locate your policy to investigate your concerns. As such we would request that you contact the Customer Care Department and allow us to look to resolve your concerns. Kind Regards, Cathy.

Posted 7 years ago

“Worst company ever! Will do you cover at a good price then start adding extra charges on which double the original price and then charge ridiculous cancellation fees to try and force you to stay with them. I had around 3 months of stress, emails and phone calls that I made to them before I got my money back. I had to keep threatening them with the Insurance Ombudsman and eventually received a refund. I certainly would of reported them if I hadn't received my money back and probably still should of to save others from these con artists. DO NOT INSURE WITH THEM!”

Posted 7 years ago

“Miss sold a 17 year old a policy.”

Posted 7 years ago

“Took insurance, with 9 years NCB mirrored from 2nd car insurance, been promised to get 9 years NCB certificate after first year. Of course did NOT happen. AWOID!!!!!!”

Posted 7 years ago

“BE WARNED!! - AVOID AT ALL COSTS !!!!!! I filled in their website statement of facts very carefully on 02/11/16 as I have a motoring conviction and received 10 quotes ranging from £718.23 to £11,543.65 !! and naturally accepted the cheapest and paid the £718.23 in full by card. On 03/11/16 I received an urgent cancellation email saying I had'nt declared my motoring conviction ! After speaking with one of their reps. I asked to cancel before my card payment went through. I was told she would deal with it and phone me back.......guess what!!....no phone call and the payment went through on 04/11/16. I have sent emails to there admin-customer care & help address without reply. The cover I require does'nt even start until 19/11/16 but I'm sure there will be an extortionate cancellation fee for a service I have'nt even received yet !!!........presuming I do recieve reimbursement.! I only wish I had read all the 100's of negative reviews about this company on various websites earlier. I am a pensioner and can ill afford all the stress and anxiety that this company has caused me. I will update in due course YOU HAVE BEEN WARNED !!!!!!!!”

Posted 7 years ago

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Be Wiser Insurance is rated 2.6 based on 318 reviews