Legal & General Reviews

Name: Legal & General
Rating: 1.65

1.7 Rating 614 Reviews

16 %

of reviewers recommend Legal & General

Company Reviews

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1.7

Based on 614 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Further to my last review Further to my last review I have recently had spinal nerve issue which has left me disabled they won’t payout as I answered a question wrong on the policy in 2013 the question was Have I had in past 5 years been doctors for Lupus,ankylosis spondylitis, gout , or any form of arthritis , neck , back , spine or joint trouble example rheumatoid arthritis, sciatica I put no not realising it meant back ache which every one just about has had I went doctors 3 times in my 43 years of life about my back before taking out the policy I only went to get painkillers so I could keep working I’d never had time of work even though it is a heavy manual job and it was muscular pain So they have decided to exclude my back from the policy and also my spine and anything spinal Oh but I’m still covered for lupus etc which is in the same question I’ve never been doctors about my spine so why are they excluding it on the policy now The answer I got is because they can exclude anything they want it’s up to them as a company and they can add spine as well as back to the exclusion I said how can you include spinal cord in this His reply it’s a secret that the underwriters have with the regulator so the customer or competitors dont know So it’s a secret Well in the end there not paying out for a spinal cord hernia because I answered the question wrong I should have put yes because I had been doctors for back ache which was muscular in my back Not my spine or spinal cord Next step is the ombudsman and then solicitors Beware this company has loopholes and secrets you are not aware of until it comes to them paying out I just hope people will see this company for what it is A rip off and I’ll be reporting them”

Helpful Report

Posted 3 years ago

“I've been trying for 5 weeks plus to claim a work place pension,I ran every week and been sent to same form 4 times, arrange a call back from the pay me team with in a 3hour slot still waiting,it's a company I will not be using and will tell people not to use😖”

Helpful Report

Posted 3 years ago

“The worst company I have ever dealt with, I am trying to downsize because I’m nearly 80 yrs old and all they keep doing is asking more and more questions about the lease of the flat I’m hoping to buy, I’ve lost one buyer and in the throes of losing another buyer , I know the reason they are taking their time is because they are getting daily interest on the equity I already have. my solicitor agreed they are dreadful. I could easily top myself with all the stress I’m going through , the problem is you can’t speak to their solicitor, I honestly think the company should be closed down it’s about atrocious 😠😞 ,”

Helpful Report

Posted 4 years ago

“As I have already reached my pension retirement age and have tried to draw my pension I started the process in June and the only corespondence I have had is me calling them numerous times with no resultant pension. I have requested management to call me but still no phone call. This company is the worst company I have ever dealt with and rue the day I took out my pension plan with them”

Helpful Report

Posted 4 years ago

“I have tried to cash in a pension policy. I have completed all the forms and sent back, I can see the completed forms in my online account but after contacting them by phone the said my claim has been suspended, no reason, no reply. I have tried to contact again by phone but it is either disconnected or they hang up. I have sent emails, no reply.”

Helpful Report

Posted 4 years ago

“This company is unethical. It is evicting 4th generation farmers, who have worked the land for 89 yrs. the grandparents, mum and dad and two little girls. The farm produces wild flower seeds to sell, helping pollinators. They have beef cattle and arable farming. This will be destroyed now L&G have gained outline planning to build a massive industrial site. The planning was given by a council who have declared a climate emergency. It all beggars belief. L&G will be making massive profits when they sell on to a huge international company. If you have pensions or insurances with this company just consider the lives that they destroy to get your dividends. They should all hang their heads in shame. This is what they are destroying.”

Helpful Report

Posted 4 years ago

“You contacted me re increasing my policy term you Quoted over £46 and I went online and found I could get through it compare the market for £37 and get £135 in vouchers plus cinema offers each week you I feel been very poorly treated as a long term customer.”

Helpful Report

Posted 4 years ago

“Don’t even read the documents provided for valustion.”

Helpful Report

Posted 4 years ago

“If I could give this company zero stars I would. I swopped from paying by direct debit to annually and their system cannot understand it. So they have spent the last 6 weeks sending me payment reminder letters, then cancelling my insurance repeatedly or setting up a new direct debit with my bank,despite my having rang them on 5 seperate occasions to tell them to fix it. I submitted a complaint to which I got a completely unsatisfactory response and have finally gave up and cancelled the policy this morning. Avoid avoid, such a poor service”

Helpful Report

Posted 4 years ago

“My was insured by L&G for more than 7 years and I claim anything during this time at all. Recently I wanted to add something ( one time event)else to my policy and was happy to pay more as well but they said to we can’t do it and we to cancel your policy completely. What the tribal service. I think l&g is the worst insurance.”

Helpful Report

Posted 4 years ago

“I've now been waiting for over 16 weeks for a critical illness claim. Legal and general have told me they are awaiting responses from my specialists yet when I contact My specialists they assure me no contact has been made. Disgraceful service for someone suffering with cancer causing much stress. Would never use legal and general again!”

Helpful Report

Posted 4 years ago

“We have went with legal and general we made a claim for critical.illness it bas been knocked back they said my partner had a convosation with the doctor 8 year ago about drinking my partner for the life of him cant remember is i said a lot changes in 8.year we now have 2 kids and certainly doesnt go out like he used to 8 years ago they have now went on to cancel the insurance we have now contacted the ombudsman as i.feel.this is so unfair”

Helpful Report

Posted 4 years ago

“If I could give them a -10 I would. Horrible company on every level should not have the license to operate.”

Helpful Report

Posted 4 years ago

“First i thought it may be them try to rob me of my money as iam foreigner. Money they were taking off me was taken without my knowledge and without my signature so its clear that i should get all that money back (+ what paid my employer and government as thats not THEYS money). I've cancelled pension in march 2021, since then i had no respond from them, i've sent to them 3 mails all signed up and so far it looks like they ignore me. iam waiting till end of next week and if there will be no reaction iam taking solicitor from union as iam union member. Also i think about put case to strassbourg court and/or helsinki as they breaking my rights. i advice do same to everyone, even british citizens as brexit doesnt blocked relation to strasbourg and helsinki court. I highly advice to everyone to keep far away from that company as they behaving like scammers rather than serious company.”

Helpful Report

Posted 4 years ago

“Only giving 1 star as I can’t give none, made to wait 12 weeks for my pension money, keep making excuses as to why it hasn’t been paid despite being authorised I need my money as my husband has had a stroke it is MY money not theirs!!!!!”

Helpful Report

Posted 4 years ago

“robbing veterans of what they are due when i left the royal air force I transferred my raf pension into a buy out plan after being made guarantees by an employee of legal and general stating my raf benefits would be a minimum that I would receive . It transpires that my pension will not be paid til age 65 fives years after the raf payment date and no tax free lump sum . they then sell my pension to reassure so they can wash there hands off it .what an upstanding company robbing veterans who have served there country .”

Helpful Report

Posted 4 years ago

“I have been trying to withdraw some of my savings from my workplace savings account since 19th March 2021, legal & general keep making excuses and send the same forms over & over (stalling tactics ?), it’s now 8th may and I’m no further forward in getting MY money. They sent an email on 28th April asking for my phone number so they could discuss their poor service, I have replied 4 times with my phone number, I have received an automated response each time so I know they have been received but nobody has called. Absolutely appalling service. If I don’t receive the money I have requested by the end of next week then further reviews will be added. This fiasco has cost me a lot of time and stress which customers shouldn’t need to endure just to get something that is rightfully theirs.”

Helpful Report

Posted 4 years ago

“They are terrible at paying out a small isa. We've being over 5 months trying to close it down and payed back to the people in the will. Even when we got Grant of Probate which I got setup by Graham Rosen Solicitor's £1260 to claim these amounts back. They now want to proof of where me and my brother live, which they've already had. They've written to me enough. Out of all the investment companies we've been dealing with NONE have been so difficult as Legal & General 🤬🤬🤬”

Helpful Report

Posted 4 years ago

“Appalling customer service. I’ve been trying to access some of my savings since 19th March. every time I phone I’m either told the forms will be posted or they have printing issues, almost a month now and still no withdrawal forms have been received. My email complaint was acknowledged but nobody has bothered to contact me. I emailed again asking how to escalate my complaint, but again nobody has contacted me. They like taking money but not paying it out - it’s actually MY money. I will be contacting the financial ombudsman forthwith.”

Helpful Report

Posted 4 years ago

“After reading the reviews I think I might have made wrong decision by buying an insurance policy from them, I have made my first genuine claim and which is very plain and simple, and now they’ve transferred me to cotswold group for an investigation. Also read cotswold groups reviews which are really really bad.”

Helpful Report

Posted 4 years ago

Legal & General is rated 1.7 based on 614 reviews