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Legal & General Reviews

1.7 Rating 569 Reviews

17 %

of reviewers recommend Legal & General

Company Reviews

1.7

Based on 569 reviews


Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 30th May 2022

Legal & General 1 star review on 13th April 2022

Legal & General 1 star review on 13th April 2022

5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Me and my husband has a police with L&G My husband got diagnosed with terminal cancer sep20 And I have been trying to claim on my policy for the terminal illness as my husband has less then 12months to live. I’ve had no correspondence from this company I’m the one that’s been chasing this claim up They wrote to my husband GP they said which when this came out was not even my husband GP was not even in the same city Then I get told they had all the info they need off hospital and GP and is being looked at then to be told then needs scans why if a professional informs them regarding the terminal illness and when was diagnosed Then I get told they need more info off the GP As u can imagine this is a selfish time for my family in mind my husband is 46 years old and we have children I feel that u claim on terminal illness so u can spend this money as a family before the person passes Well at this rate my husband will be passed And I don’t know if I can cover his funeral I feel this is poor service from this company and also they are still taking my husband monthly fee even thou they are not doing anything I would not recommend this company and I’m sure to say I will be stopping my policy and taking my business else where. As I feel they should be supporting people at the time off the claim not making it as difficulty as possible”

Posted 3 years ago

“Rubbish, 3 months to settle pet insurance claim, very poor correspondence, I have life insurance and other pet insurance with them, these will not be renewed at renewal, I will take my business elsewhere.”

Posted 3 years ago

“Fined £170.00 for parking in a car park owned by L&G for more than the 'allotted' time at Fountains Retail Park Tunbridge Wells. Apparently, if you spend more than 3 hours enjoying a retail 'experience', including lunch, coffee, weekly shop, buying items in M&S and HomeSense, you will be fined for taking too long to spend that money. Don't bother. Shop elsewhere. Nothing short of daylight robbery. I thought retail needed our help, but apparently L&G will just fine you.”

Posted 3 years ago

“Called with simple query for my Dad who has Parkinson's and cannot speak or write asking L&G to post details of his pension to him. I have LPOA and they made me send a copy of it to them before they would write to their own client confirming his policy details. They then insisted I send the original LPOA document which is in my dad's solicitors safe before they would send simple details TO HIM ABOUT HIS OWN POLICY. Obstructive and rude and extremely sarcastic south african man answered when I tried to follow this up two months later and he kept me on hold for ages when I asked to speak to a manager then said nobody available. My dad is very distressed as feels helpless enough so for L&G to refuse to communicate directly with him through post is just cruel and illegal. I am reporting them to the FCA.”

Posted 3 years ago

“My name is Barrie Pope I had a Low Start Endowment Mortgage for £39.675.00 About 15 years later got told I would be £20.000.00 short , Had to fight for a settlement Over a 40% short fall At the same time I also Took out a Pension Plan with L & G I was given 3 figures Highest, Definitely, Lowest ( if the worse case happened) Once again they failed I draw my pension 2 months earlier than my due date I was so far under my quoted Worst case amount I wouldn’t trust L & G again And would tell others not to”

Posted 3 years ago

“2 small work place saving plans. I filled in L&Gs in 2019 and again in 2020 instructing them to pay the full amount on 10th Dec 2020. They failed to do this, they have admitted they made a mistake but have now said I need to answer a 20 min phone call instead of filling forms (which I already filled out twice and they have them on file. They have also stated that payment could take 5 to 10 days, this on top of the already 8 days late Only gave them 1 star because you cant give Zero”

Posted 3 years ago

“only gave 1 star as you cant give none,i would not insure a thing with this bunch of cowboys,dont waste your money,willing to take your money but dont expect anything back”

Posted 3 years ago

“Been on hold for 56 minutes simply to get them to add my policys to the online portal. If Iever get through Imay change this review.”

Posted 3 years ago

“My experience of dealing with Legal and General has been VERY negative and upsetting and I wouldn’t wish it on anyone else. I have had a very painful fight with them at an already devastating time for a critical illness payment which they have refused to pay. They also made many mistakes in the handling of our claim. I do not recommend them.”

Posted 3 years ago

“Refused to pay out on a claim for storm damage because my property was well maintained. They would have paid out if it wasn't maintained. My first insurance claim in 35 years of paying out premiums. Avoid Legal and General at all costs. You may not be covered as l found out to my cost.”

Posted 3 years ago

“Refused to pay out on a claim after storm damage on roof because my property was well maintained. A tile from my roof caused damage to my neighbours property. They said they would have paid out if my property was not maintained to a reasonable standard. Yet they have been taking money from me for years. This was my first insurance claim. I have now to settle with my neighbour myself. Honestly doesn't pay with Legal and General. Avoid at all costs.”

Posted 3 years ago

“Sorry but 5 months after dealing with legal and general, I feel I can give an impartial review. If there was a minus star rating I would have given a minus 10. This company says no quibbles quick pay out. it is my miss fortune I chose this company. My wife died on 12th July 2020. we had tore-send information three times. then they checked to make sure no covid19 was involved, even though the death certificate stated death due to aggressive cancer. then came a letter saying they were checking my wife did not have cancer when we signed the paper work in 2014. the first time cancer was involved was in 2014. they did everything they could to delay the pay out. we were there puppets. if they asked us to jump we jumped. it has to be the most unreliable company I've had the misfortune of dealing with. I'd suggest to anyone requiring life policy to look else where.”

Posted 3 years ago

“I’m awaiting a refund from 25/9. Despite numerous phones calls, over 10 emails, then finally speaking to a human I was promised a refund as 5 amounts were taken from my account. ABSOLUTE RUBBISH COMPANY, NEVER FOLLOW THROUGH ON THEIR PROMISES, NEVER CALL BACK OR REPLY TO CUSTOMERS. TAKE PEOPLES MONEY THATS ALL YOU DO!!! Wonder what what happen if I owed five payments to you. Absolute joke”

Posted 3 years ago

“Disgraceful company. Don't touch them with a barrage pole!”

Posted 3 years ago

“Disgusting service receive insurance forms don’t acknowledge them, ask for information that is not actually a real thing , don’t raise complaints, managers don’t take calls , cat died don’t give a monkeys , very very expensive —THE WORST CUSTOMER SERVICE I HAVE EVER RECEIVED DO NOT USE”

Posted 3 years ago

“Really poor insurance company. Accepted me for life insurance then rejected me 3 month later even though I was completely honest on my application. Avoid at all cost they're not worth it. Go with someone else.”

Posted 3 years ago

“Trying to get paper forms for ISAs for elderly relatives. Couldn't find up to date forms online. Phoned their line to ask me to send the forms. Waited in queue for 30 minutes before giving up. Tried a few days later. Quoted 25 minute wait, so hung up.”

Posted 3 years ago

“Don't go with legal and general, was with them for 25years first claim knocked back. con men.”

Posted 3 years ago

“Extremely disappointed. My mum who is a pensioner had a severe leak in her house in April. 4 months on she is still no closer to having the repair work completed. She is living without a working kitchen in a damp house which is basically a building site. The builders left sacks of rubble out side the front of the property for over a month, a storm caused them to blow over near the front door causing her to fall and break a finger. She has had numerous phone calls with no success and no estimate to when the work will be completed. I am shocked that anyone can treat a pensioner this way, let alone an insurance company. Completely disgraceful.”

Posted 3 years ago

“Have had building and contents insurance with legal and general for a few years now. Have never made a claim and never missed a payment. Came home today to find water leaking from my kitchen ceiling, want sure where it was coming from. A friend climbed up and had a look at the roof from a ladder, he could see there was broken slates and holes letting in water. There was a bad storm here on the 12th of august which I thought was maybe the cause. Called legal and general to discuss the process of having it looked at. The advisor said I did have building and contents insurance with them and that I would need to talk through a claim form with him which was fine. I was asked the date of the storm and was then put on hold, after about 5 minutes on hold the advisor came back on the phone and said they couldn’t do anything about it as he had checked the internet for storms in my area but there had been none?????? I informed him there most certainly was, a bad storm that was reported everywhere, there was cars floating down streets, trees blown over, multiple homes damaged but he said as he hadn’t found anything on the internet it couldn’t be true so closed the claim???? Wouldn’t even send someone out to look at it to confirm the damage!!! Don’t believe what I have just heard from this absolute shower Of charlatans!!!!! Please please stay away from this company if you want to get insurance to protect your property!!!!! Just for reference a quick type into google shows the severity of the storms including pictures and news articles! Extremely angry!!!”

Posted 3 years ago

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Legal & General is rated 1.7 based on 569 reviews