Legal & General Reviews

Name: Legal & General
Rating: 1.66

1.7 Rating 606 Reviews

16 %

of reviewers recommend Legal & General

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1.7

Based on 606 reviews

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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Legal & General 1 star review on 14th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“customer service is completely unacceptable, to resolve simple issue its taking months, even today its not dealt with. All I get from customer service, we are busy and it will taking longer.(HOW LONG 1 YEAR)? my advise to all, never use L&G again.”

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Posted 4 years ago

“Would give no stars if possible, do not use at any cost, still taking payments from deceased persons account nearly a year on and no settlement and no way forward, quite unbelievable really.”

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Posted 4 years ago

“I had Home Insurance cover with L&G for about 6 years which I wanted to discuss as I've not had any paperwork or emails such as renewel documention etc for at least the last 3 years. I have just tried calling and after spending the last 45 minutes on hold with no luck in speaking to someone have completed the online request form. Apparently I will get contacted in the next 48 hours but I'm not holding my breath. My issue is non urgent but if this is how poor customer service is I will just cancel the direct debit and take my business elsewhere”

Helpful Report

Posted 4 years ago

“Avoid. Extremely poor customer service. Significant breach of Data protection, sharing my personal identifiable information with two third parties. They consider a dog that has had previous ear infections as a dog with an ongoing condition. Different ears. Different infections. Different causes. Wouldn’t pay out a meagre claim.”

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Posted 4 years ago

“DO NOT USE FOR HOME INSURANCE! Having taken over L&G home insurance, my thanks for 4 years custom is a £75 price hike on £470 PA insurance premium with no claims: A 16% RISE. This is blatant profiteering. Absolutely no offer of reduction when I phoned. Will be leaving them ASAP. DO NOT USE THIS COMPANY”

Helpful Report

Posted 4 years ago

“Trying to get a draw down from my pension. Having completed all the forms, security, supplied the correct documents. The value of the funds since my initial request is falling daily and yet they have not paid me a penny, failed to take calls, never emailed as promised. Multiple promises of calling me and never do. Web site is also the worst in the financial industry so limited and very poor”

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Posted 4 years ago

“I have been in touch with legal and general 3 times about downloading MY PENSION, to my account and all i am getting is excuses as to why it hasn't!! The last person i spoke to said it will be in my account on a certain date and it hasn't happened, that is a LIE. What reputable company lies to it's customers.”

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Posted 4 years ago

“Legal & General Pet Insurance will search high and low to find any reason not to pay out on a claim. Not only do they expect customers to wait 2+ months after submitting a claim, they reject it after they've scanned their T&Cs and interpreted them in a way to suite them. I had always assumed L&G were a reputable organisation who operate to the highest moral/ethical standards however this is not the case. I have a couple of policies with L&G which will now be cancelled. They're not getting a penny more from me and I would suggest to others to steer clear! A disgrace to the industry!”

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Posted 4 years ago

“Please don't bother insuring yourselves for life cover with this firm as they don't pay out when you die of COVID-19 if there was a 0 star for effort and empathy then I'm sure they would qualify. As a business professional I have never experienced such weak excuses from a company not to pay a small life cover that another rival company did!!!. They will happily take your money for years but beware down the line if you think your loved ones will be looked after think again! Shame on you !!”

Helpful Report

Posted 4 years ago

“Don't use Legal & General pet insurance. They sent me a renewal notice on 17/02/21 dated the 10/02/21 telling me my renewal was due on the 11/02/21. They'd already taken the money out of my account without me even seeing the renewal. Can't get through on the phone and they don't respond to my emails. Terrible service DO NOT USE THEM.”

Helpful Report

Posted 4 years ago

“Do not touch this company. Deceiving fraudulent rude never pay out claims and clearly know how to take your money.shamefull.will be in touch with watch dog program and trading standards as you need to be exposed for such appalling and so damaging to customers claims”

Helpful Report

Posted 4 years ago

“Sir, Madam, I logged in a complaint on 19/08/20 I received an acknowledgement from Legal and General that my complaint was “being processed” on 26/08/20 I asked for update on 09/09/20 I received another acknowledgement from Legal and General that my complaint was “being processed” on 15/09/20 I asked again for an update on 14/10/20 I asked again for an update on 07/11/20 I asked again for an update on 25/11/20 I asked again for an update on 09/01/21 I received on 12/01/21 a blunt email, automatically generated from Legal and General, asking me to create an account and read my message… Subject: BESECURE. FW: Your Complaint with Legal & General I discovered on the 12/01/21, that I have an email from Legal and General dated 08/10/20. I never got a notification and I never created an account or been asked to create an account or been told that if I don’t have an account I cannot receive email from Legal and General. The automatic renewal of our insurance contract costed us 20% more than the first year. It was not mentioned in any notification we received. There was no visibility on this huge increase. Then it proved impossible to talked to someone and get a reply as to how this could happen without warning us. Your customer services department is really the worst I ever saw. Now, I request you to stop the automatic renewal of our contract, because obviously, we will not continue with Legal and General. And I want a reply to my email, not your hidden own mailbox created by Legal and General. Sincerely gutted and disappointed. Kind regards”

Helpful Report

Posted 4 years ago

“To refer to these low lives as pond scum would be an insult to aquatic weeds. They take your money for years and when you make a claim, they search high and low for caveats in their terms and conditions to weasel out of paying. Not only that, whilst they "process" your claim they will take months to "investigate" potential conflict of their hidden T&C clauses, whilst still charging you your monthly premiums. You have to chase and chase and listen to excuse after excuse about the underwriters being busy, before eventually being told they are making your policy invalid.”

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Posted 4 years ago

“Me and my husband has a police with L&G My husband got diagnosed with terminal cancer sep20 And I have been trying to claim on my policy for the terminal illness as my husband has less then 12months to live. I’ve had no correspondence from this company I’m the one that’s been chasing this claim up They wrote to my husband GP they said which when this came out was not even my husband GP was not even in the same city Then I get told they had all the info they need off hospital and GP and is being looked at then to be told then needs scans why if a professional informs them regarding the terminal illness and when was diagnosed Then I get told they need more info off the GP As u can imagine this is a selfish time for my family in mind my husband is 46 years old and we have children I feel that u claim on terminal illness so u can spend this money as a family before the person passes Well at this rate my husband will be passed And I don’t know if I can cover his funeral I feel this is poor service from this company and also they are still taking my husband monthly fee even thou they are not doing anything I would not recommend this company and I’m sure to say I will be stopping my policy and taking my business else where. As I feel they should be supporting people at the time off the claim not making it as difficulty as possible”

Helpful Report

Posted 4 years ago

“Rubbish, 3 months to settle pet insurance claim, very poor correspondence, I have life insurance and other pet insurance with them, these will not be renewed at renewal, I will take my business elsewhere.”

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Posted 4 years ago

“Fined £170.00 for parking in a car park owned by L&G for more than the 'allotted' time at Fountains Retail Park Tunbridge Wells. Apparently, if you spend more than 3 hours enjoying a retail 'experience', including lunch, coffee, weekly shop, buying items in M&S and HomeSense, you will be fined for taking too long to spend that money. Don't bother. Shop elsewhere. Nothing short of daylight robbery. I thought retail needed our help, but apparently L&G will just fine you.”

Helpful Report

Posted 4 years ago

“Called with simple query for my Dad who has Parkinson's and cannot speak or write asking L&G to post details of his pension to him. I have LPOA and they made me send a copy of it to them before they would write to their own client confirming his policy details. They then insisted I send the original LPOA document which is in my dad's solicitors safe before they would send simple details TO HIM ABOUT HIS OWN POLICY. Obstructive and rude and extremely sarcastic south african man answered when I tried to follow this up two months later and he kept me on hold for ages when I asked to speak to a manager then said nobody available. My dad is very distressed as feels helpless enough so for L&G to refuse to communicate directly with him through post is just cruel and illegal. I am reporting them to the FCA.”

Helpful Report

Posted 4 years ago

“My name is Barrie Pope I had a Low Start Endowment Mortgage for £39.675.00 About 15 years later got told I would be £20.000.00 short , Had to fight for a settlement Over a 40% short fall At the same time I also Took out a Pension Plan with L & G I was given 3 figures Highest, Definitely, Lowest ( if the worse case happened) Once again they failed I draw my pension 2 months earlier than my due date I was so far under my quoted Worst case amount I wouldn’t trust L & G again And would tell others not to”

Helpful Report

Posted 4 years ago

“2 small work place saving plans. I filled in L&Gs in 2019 and again in 2020 instructing them to pay the full amount on 10th Dec 2020. They failed to do this, they have admitted they made a mistake but have now said I need to answer a 20 min phone call instead of filling forms (which I already filled out twice and they have them on file. They have also stated that payment could take 5 to 10 days, this on top of the already 8 days late Only gave them 1 star because you cant give Zero”

Helpful Report

Posted 4 years ago

“only gave 1 star as you cant give none,i would not insure a thing with this bunch of cowboys,dont waste your money,willing to take your money but dont expect anything back”

Helpful Report

Posted 4 years ago

Legal & General is rated 1.7 based on 606 reviews