Name: Legal & General
Rating: 1.65

“Dad has Stage 4 Cancer- he has been given less than 12 months to live. L&G refuse to pay out. Whereas Aviva have. Dad has paid the policy for 9 years. Absolutely disgusting in my parents time of need. Press or L&G contact me on wilkinsonlowe @ yahoo . Co . Uk”

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Posted 5 years ago

“Pet Insurance claim ……… nearly 3 months and still an issue ...….my vet sent the claim form 3 times ….. I've sent the claim for 5 times …. each time I have to chase …. each time they claim form not received ….. the form has even been sent on L&G own secure email service …….very poor service, no ownership, absolute joke !!! Cant mark less than 1 star else I would”

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Posted 5 years ago

“LGF are the worse insurance company, a water flooding claim was made in February 2020, left the home owner without heating or hot water for over 6 months and homeless. LGF have ignored all correspondence but made a fake Police welfare check against the claimant, they have caused extreme distress, forcing further action and a social media documentary on the aversions against the claimant”

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Posted 5 years ago

“Legal & General have supplied our house & contents insurance without claim and was £19.83 per month This year it’s gone up to £ 48.33 per month without any notice The first notice we received was the sum coming out of our Bank account Needless to say we have contacted Legal & General to cancel and have not heard nothing back to date Next e mail to the ombudsman no doubt So be careful on your renewal it appears they think it’s an opportunity to give a loyal customer a reward by doubling their cost to insure and no notifications absolute joke This is unfortunately our experience 🤔would we use them again ☹️ You know the answer !!!”

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Posted 5 years ago

“I took out a one year annual holiday policy April 19. I booked my holiday flights pre Covid. The flights were not cancelled departing 18th March so I had to go otherwise lose all of the money. My return flights were cancelled after I got there with no explanation. It cost me a lot to get back. When I claimed they said I wasn’t covered for Covid because the flights were during the Covid pandemic. They are more than happy to take your money and happier still not paying out. I recommend not using this company or Allianz the parent underwriter. In fact I wouldn’t use these brands for anything. Totally dissatisfied and definitely not trustworthy.”

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Posted 5 years ago

“I took out a one year annual holiday policy April 19. I booked my holiday flights pre Covid. The flights were not cancelled departing 18th March so I had to go otherwise lose all of the money. My return flights were cancelled after I got there with no explanation. It cost me a lot to get back. When I claimed they said I wasn’t covered for Covid because the flights were during the Covid pandemic. They are more than happy to take your money and happier still not paying out. I recommend not using this company or Allianz the parent underwriter. In fact I wouldn’t use these brands for anything. Totally dissatisfied and definitely not trustworthy.”

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Posted 5 years ago

“Iv been waiting 2 months now for them send me the money over for my claim for my dog.and today I call them, they have received the claim form.and they are trying there best to get out of paying life time cover for my dog who has epilepsy,I am very upset and will be taking this further if things don’t get sorted out.”

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Posted 5 years ago

“For over six months I have being trying to talk to a 'person' about my pension options. On numerous occasions I have been promised phones calls and received none. This despite my earlier complaints. Today, as before, I have sat by my phone at the appointed time for over half an hour and have heard no ring. Only then to find three miss calls. Very strange when I have been listening to my phone for over half an hour! Be warned Legal and General customer service is appalling and verging on being dishonest! How their website displays a three and a half star customer rating is beyond me!”

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Posted 5 years ago

“Not being able to login on a regular basis. No app available.”

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Posted 5 years ago

“Absolutely horrendous trying to get into there website, taken over 2 weeks of calls and receiving letters with details of what to do to access the website which don't work. When calling them you have to listen to the same 2 minute IVR telling you the same message about Covid19 delays. It is laughable because if they made their website user friendly they would be getting less calls. It is a joke that a company the size of L&G have such a terrible online presence/service!!!”

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Posted 5 years ago

“ITs taking them three months to transfer a simple pension policy, IF you have any sense do not bother investing with these incompetents”

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Posted 5 years ago

“Hold an existing house policy. Phoned to talk about renewal and told 'we're too busy. We'll phone you back within 5 days'. 6 days no call. Instead I have found an alternative insurer with better cover and 20% cheaper and moved insurer!”

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Posted 5 years ago

“Avoid this company. I have held two insurance policies with this company and each time they have “walked up” the costs. Avoid!”

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Posted 5 years ago

“I insured my pet with Buddies over 2 weeks ago and received no documents. They have now told me that they have no record of me or my policy. They were quick enough to take my money however. I have emailed numerous times and spoken to I dont know how many people who just pass me from person to person with no resolution. I have asked for a refund but as predicted that email is being ignored too. Meanwhile I have an uninsured pet. Avoid at all costs!”

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Posted 5 years ago

“Absolutely awful logging on system. Can’t log on and doesn’t let you reset password!”

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Posted 5 years ago

“Trying to take out home insurance policy been on phone for 1 1/2 hours been hung up on twice ...all i want to do is pay for it”

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Posted 5 years ago

“Have my two pets insured with them on life policies . They have just renewed the policies with over £200 increase ???? They think they have you trapped & basically are just a profitable loan company !!!”

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Posted 5 years ago

“Illegally took money and didnt provide policy! Avoid at all costs Went to take home insurance out, they had a "technical error" on their web page and it didnt process. Next day they took the money out. Somehow they had details to take the payments out but none of my personal details to locate a policy. Avoid at all costs - dodgy company and I have formally reported them to FOS, FCA and ICO regarding their behaviour in this matter”

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Posted 5 years ago

“Web site frequently down, system throws you out as soon as you log in. Different 'log in journey' with different screens leaves visitors unsure which pages are real, or potential scams. One of the worst financial platforms I use. Certainly the most unreliable and most frustrating.”

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Posted 5 years ago

“I got in the pension scheme from my company without knowing this... When I wanted to opt out from the pension and get all my money back I’ve found that till the age of 55 I can’t do nothing. Proper scam company!!!”

Helpful Report

Posted 5 years ago

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Legal & General Reviews