Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.49

2.5 Rating 1,256 Reviews

37 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 4th July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst bank ever they scammed my elderly father and wont pay him the money back and they are keep trying to say it's his fault and trying to catch him out he's a 62 year old man he doesn't use Google play me and my father will be changing to new banks in the coming weeks avoid this bank at all costs AVOID AVOID AVOID”

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Posted 6 years ago

“Had empathy and sympathy for my situation”

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(Car Insurance) - Posted 6 years ago

“Don't have any problems with my policy at all quick and easy”

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(Home Insurance) - Posted 6 years ago

“Had to give one star or would have been minus 100 !!!!! I have switched Banks after being with Lloyds for nearly 30 years. RUBBISH, RUBBISH, RUBBISH!!!!!!!!!!!!!!!!!”

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Posted 6 years ago

“I tried to transfer up to 2k to my other bank account and they retained my money for security reasons. I called them 2 times and they treated me like a criminal not trusting my word or identity prove so I had to go to the closest branch and ask in person what is going on with my money. I spent 20 minutes speaking again by phone with the same guys, I had to show my full statement on my other bank showing how much money I have, etc because they didn't still trust it was me genuinely making that transfer of money! I had to spoke again with a hysterical and paranoid person over the phone who was treating me like a criminal just because I wanted to transfer MY money to another bank. This bank is ridiculous! I understand they have security rules but this was too much.”

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Posted 6 years ago

“I had a student account with Lloyds bank with a £1500 arranged overdraft. They decided to remove the overdraft without notifying me even though I was still studying at university, thus putting my account in arrears and destroying my credit score. Their attack dogs at their credit department then starting calling me multiple times a day making threats and trying to comment on my personal finances. I will never go back to this bank as long as I live. Absolutely disgusting service and my credit score is still half what it would have been even though I paid off the account months ago. Avoid at all costs!!”

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Posted 6 years ago

“After asking for advice from a Lloyds Business Manager, we followed all the steps to open an account online. After 3 weeks of back and forth, visiting 2 different branches, our account has still not been opened. 3 weeks of wasted time, no responses to voice/email messages from the Business Manager. For a large banking institution like Lloyds I find the customer service appalling. I will never be able to recommend Lloyds as my experience has been a total disaster and I am back where I started. Maria van Niekerk”

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Posted 6 years ago

“Lloyds have always been by my side :) Thank you on everything so far .”

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Posted 6 years ago

“After wasting lots of my times open my current Account and next day cancelled it,, for no reason and don’t want to explain,,why,,,”

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Posted 6 years ago

“My local branch refused me a BASIC account,with no bad credit now I have to travel 20+ miles to barclays. Ultimate money grabbers”

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Posted 6 years ago

“Very bad back office Long waiting times for someone to pickup and they transfer you many times to people who then transfer you again . So the employees there do not know what they are doing or where to transfer your call.”

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Posted 6 years ago

“very very very bad management”

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Posted 6 years ago

“Very helpful, able to answer all of my questions. Highly recommend ty”

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(Car Insurance) - Posted 6 years ago

“The service they offered was a lot cheaper than others. Thank you Lloyds”

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Posted 6 years ago

“Been with this shower for nearly 30 years. They have just got worse and worse and worse. Seems the more branches they close (which is loads) the worse their on-linen and telephone "offering" becomes. Telephone "service" simply consists of scripted nonsense, obstruction, ignorance, rudeness and a total disregard for whether what they are telling you is true/accurate. Guessing and a total disregard for honest service is legion. Seemingly, the phrase "I don't know I will have to find out and get back to you" is banned, replaced with just spouting old nonsense. Promises of compensation for spending hours on the phone doesn't arrive, they ignore Subject Access Requests under the DPA ("doesn't apply to telephone conversations", please, just grow up and stop treating customers like idiots). In summary: even for a bank, truly, deeply awful service. Totally lost the plot and getting worse and worse. Avoid at all costs. What idiot bailed this lot out? Should have left them to fail as they so thoroughly deserve.”

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Posted 6 years ago

“Worst Customer service ever. They required me to provide a document to the local branch for verification check and i did, 17 days and they still haven't sent it to Head office, When i call them , they state its not our problem if we haven't received yet, So i need to go to the branch again find the same person to give the document again, What a waste of time, Definitely i'm changing my bank this week.”

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Posted 6 years ago

“Way too much security. Constantly locked out of mobile and internet banking. Trash”

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Posted 6 years ago

“good customer service, and got what I wanted.”

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(Car Insurance) - Posted 6 years ago

“Lloyds have taken all available funds and terminated my overdraft facility, not willing to reinstate even when ive told them I need the overdraft to pay for my dads funeral which has just taken place, they have left me without any available funds for the month until I next get paid meaning I cannot pay my rent, food shopping or petrol to get to work. when I called the bank they said this was my own fault and they were not prepared to help because the computer said no. My monthly salary nearly £2,000 a month goes in to this account so they can see it is funded regularly and still no one is prepared to help, meaning I cant even pay for my fahers funeral”