Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers sent by my friend to cheer me after my Mum died arrived wilted and some dead. They were replaced by flowers in an even worse condition. Advice to others go elsewhere.”

Marks & Spencer 1 star review on 24th February 2022

Helpful Report

Posted 3 years ago

“Ordered the bouquet of the month of February for my daughters birthday. This bouquet did not represent the picture on your web site. Disappointed it was so small for £35.00. The box it was delivered in was badly damaged and some of the flowers were damaged too and had to be disposed of. Will not be recommending this service and will not be purchasing from M&S again unfortunately.”

Helpful Report

Posted 3 years ago

“Flowers arrived dead, floppy stems petals faded and brown, quality control obviously non existent. Flowers I've had from elsewhere have either had a small bag of water or tissues soaked in water to keep them alive in transit. Difficult to complain as these were given to me as a gift..but I would never make an online purchase for flowers from M & S after this.”

Helpful Report

Posted 3 years ago

“My husbands sister passed away recently and his work sent him a bouquet from M&S, they arrived in a lovely box only to be dead! Wouldn’t rate the flower card and delivery at all.”

Marks & Spencer 1 star review on 18th February 2022

Helpful Report

Posted 3 years ago

“Flowers didn't turn up on time. Wasn't given an update. No information was available. Only was given the option of a £5 online voucher as comensation. Horrible service, go elsewhere.”

Helpful Report

Posted 3 years ago

“Flowers sent to me for a special birthday, earlier in the month, by an elderly friend who could ill afford. Didn’t last 2 days! but didn’t have the heart to tell her. Sent January flowers for a special person’s 50th. DPD text’d “delivered safely” Left on doorstep in full view without ringing doorbell though person was home expecting delivery! Husband bought me roses for Valentines yesterday from store yesterday, already dying today despite following instructions. Shame on you M&S, you’ve got too complacent,,,,”

Helpful Report

Posted 3 years ago

“Valentine’s order placed late January for Valentine’s Day did not arrive on the day.”

Helpful Report

Posted 3 years ago

“Absolutely terrible service. Told me at 3 o’clock on Valentine’s Day but they could not deliver. And offer the 20% discount voucher on my next purchase. How about the purchase of this made and you cannot fulfil! What day Waste of £60 Valentine’s Day ordered a week before totally pointless being delivered late!!! Do not use m&s”

Helpful Report

Posted 3 years ago

“Absolutely terrible bought 12 red roses look rubbish poorly displayed after paying £40 and Aldi sell 24 that look far better and well presented for £24 safely say I won’t order again 🤬🤬”

Helpful Report

Posted 3 years ago

“My lovely husband ordered me some flowers for Valentines, but asked for delivery on the 12 th, which happened no problem. I was previously a florist running a very busy business, so I know the busyness and problems of Valentines. However upon opening the box, it contained 10 mixed pink, cream and white roses, crushed, dry, floppy and pretty blown (well out, not in bud). I was horrified on his behalf, and immediately rang customer services. They answered quickly, were very sympathetic, and offered a replacement to be delivered on the 14th plus a £10 gift voucher for my husband as compensation. The replacement has just arrived, and while some of the roses are reasonable, three pink ones were completely drooped and wilted, and all of them were very dry on the stems. There seems to be a serious quality control problem at the warehouse, if roses (or any flower for that matter), are correctly conditioned after arrival from the wholesaler, I.e. clipped and given a good drink, they should stand up well for delivery, particularly with a damp wrap on the bottom as these had. My husband took one look at them and said ‘they just look dead!, I won’t be ordering from M&S again!’. If you can’t get your quality control sorted, which looking at the number of negative reviews here is not happening, then get out of the marketplace, and let people that know what they are doing provide this service. I would never have sent either of these bouquets out to a customer.”

Marks & Spencer 1 star review on 14th February 2022

Helpful Report

Posted 3 years ago

“I ordered Flowers on a Friday to be delivered on a Sunday but on checking the DPD tracking it just said one word. Refused and was accompanied by a black blank image.”

Helpful Report

Posted 3 years ago

“Delivery to a friend recently bereaved, tracking said ‘signed by Linda’, actually box left on drive and contents ripped open and stolen. Todays delivery to a poorly friend, not delivered until 19:00 yet out for delivery from last night, heads missing off flowers but best yet, enclosed card to a completely different person celebrating a birthday, so wrong sentiment, wrong person, late delivery, stalks with no flower heads, rubbish service. Folks Marks & Sparks have lost the plot on gift delivery, try somewhere else!”

Helpful Report

Posted 3 years ago

“I ordered flowers for my gf for her birthday.. I ordered on the 31/01/22 for delivery 03/02/22.. Didn't arrive, no mails or calls.. When I contacted customer services.. Was told they would probably be delivered 4/02/22 a day late!! Was offered a partial refund but I instructed a full refund and keep the flowers.. New email.. 3-5days for the refund!! AVOID AT ALL COSTS.. Will not be shopping at M&S for food or clothes either, I was a regular shopper!!”

Helpful Report

Posted 3 years ago

“Don’t expect to get the same size Bouquet as advertised. We paid 25 pounds and we received less than half the size. Very disappointed, false advertising so will not order through M&S again.”

Helpful Report

Posted 3 years ago

“Flowers sent for bereavement They were dead and looked like they were retrieved from a dustbin and so embarrassing Absolutely appalled that M&S would let this happen especially as this situation is so sensitive Shame on you I’ll never again”

Marks & Spencer 1 star review on 3rd February 2022

Helpful Report

Posted 3 years ago

“Flowers ordered for my sister in law’s birthday Meadow Bouquet, Absolutely devastated that on speaking to her the flowers arrived dead Working for M&S myself this was embarrassing and not the standard expected I will not be ordering flowers online agin”

Helpful Report

Posted 3 years ago

“Had flowers delivered that were dead - rung to complain - replacement sent - not much better . I think they were sent to cheer me up but totally did the opposite”

Helpful Report

Posted 3 years ago

“Yet another appalling delivery of flowers from Marks and Spencer’s . Coral Meadow Bouquet sent by my son and family who live in London for my birthday. They’d been in a box for nearly 2 days without water and are all wilted and half dead. It’s a repeat performance each year but not having upset my son by telling him how poor they are it’s difficult to do so now. However May do so as do angry about the appalling service.”

Helpful Report

Posted 3 years ago

“Had flowers delivered today all foliage wilted one of the head of the three chrysanthemum just fell on the floor very small bunch of flowers for £30.very very disappointed”

Helpful Report

Posted 3 years ago

“I was supposed to have a bouquet of roses for my anniversary from my husband. Marks failed to deliver on the 15-01-2022. When he made enquires they had been crushed by dpd deliveries. No email was sent so no alternative could be made. Thanks m&s my 1st year after 48 years were I did not receive flowers.I WILL NEVER USE YOUR FLOWER SERVICE AGAIN.”

Helpful Report

Posted 3 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews