Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.06

2.1 Rating 1,323 Reviews

23 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,323 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

Write Your review

Tell us how Marks & Spencer made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Marks & Spencer 1 star review on 17th January 2026

Sarah

Marks & Spencer 1 star review on 16th January 2026

Graham G

Marks & Spencer 1 star review on 18th September 2025

Anonymous

470

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Go elsewhere - unreliable in terms of delivery and shameful customer service when attempting to clarify where the flowers are. So disappointing. No apology or explanation. Told I could have a refund then refunded someone else’s card. Took so long to get answers on live chat I was unable to order flowers for next day delivery for a birthday. Go to other online retailers for flowers.”

Helpful Report

Posted 4 years ago

“Go elsewhere... Awful flowers”

Helpful Report

Posted 4 years ago

“Just received what should have been a lovely surprise bouquet from my Son. Not sure how much he was ripped off for these but they wouldn't have even made it into the 'reduced' bucket at Tesco. What an absolute disgrace they are when money is tight for everyone!!!! I'm sure Michael Marks and Thomas Spencer would be horrified to have seen these associated with their brand!!!!”

Marks & Spencer 1 star review on 18th March 2022

Helpful Report

Posted 4 years ago

“I ordered the Spring Narcissi Posy for my sisters birthday today. The photo showed beautiful spring flowers and what arrived looked like a bunch of leaves with 2 sad looking tulips. What a waste of money I'll never order for this online site ever again”

Marks & Spencer 1 star review on 12th March 2022

Helpful Report

Posted 4 years ago

“I ordered flowers for a birthday present, selected the delivery date. They had not arrived so I contacted M&S to be asked: Is it okay to deliver them in a week? The reason given was keeping staff safe due to COVID - which wasn't a problem when ordered the day before (I called to make sure that everything was okay). Order cancelled. PLAIN POOR SERVICE AND EXCUSES!”

Helpful Report

Posted 4 years ago

“I ordered these for my sons wedding day and they were wilted with no water and much smaller than the pictures. Disappointed!!!”

Helpful Report

Posted 4 years ago

“I received a bouquet as a gift from friends, many of the flowers arrived wilted or dead. It seems madness to send them out without a small pouch of water. Really disappointing!”

Helpful Report

Posted 4 years ago

“Ordered rose bouquet for my sisters 86th birthday didn’t arrive due to damage. This is not a proper flower delivery service and certainly not fit for purpose. The flower delivery is treated like just an ordinary parcel and may be delivered up to 18.00 in the evening. They will be replaced,but two days later. Best to use a proper flower delivery service.”

Helpful Report

Posted 4 years ago

“Bought flowers for my wife's birthday was £35 on offer at £30 got delivered they wasn't worth £5 and brown on the edges rang customer service they was quick to refund absolutely awful flowers”

Helpful Report

Posted 4 years ago

“I had a bouquet for my birthday from my granddaughter and I’m bitterly disappointed , they looked worse for wear after only three days and the tulips failed to open . My granddaughter sends me flowers for my birthday every year and I will be telling her not to use marks and spencer again and will defiantly not recommend Marks and Spencer flowers .”

Marks & Spencer 1 star review on 25th February 2022

Helpful Report

Posted 4 years ago

“Flowers sent by my friend to cheer me after my Mum died arrived wilted and some dead. They were replaced by flowers in an even worse condition. Advice to others go elsewhere.”

Marks & Spencer 1 star review on 24th February 2022

Helpful Report

Posted 4 years ago

“Ordered the bouquet of the month of February for my daughters birthday. This bouquet did not represent the picture on your web site. Disappointed it was so small for £35.00. The box it was delivered in was badly damaged and some of the flowers were damaged too and had to be disposed of. Will not be recommending this service and will not be purchasing from M&S again unfortunately.”

Helpful Report

Posted 4 years ago

“Flowers arrived dead, floppy stems petals faded and brown, quality control obviously non existent. Flowers I've had from elsewhere have either had a small bag of water or tissues soaked in water to keep them alive in transit. Difficult to complain as these were given to me as a gift..but I would never make an online purchase for flowers from M & S after this.”

Helpful Report

Posted 4 years ago

“My husbands sister passed away recently and his work sent him a bouquet from M&S, they arrived in a lovely box only to be dead! Wouldn’t rate the flower card and delivery at all.”

Marks & Spencer 1 star review on 18th February 2022

Helpful Report

Posted 4 years ago

“Flowers didn't turn up on time. Wasn't given an update. No information was available. Only was given the option of a £5 online voucher as comensation. Horrible service, go elsewhere.”

Helpful Report

Posted 4 years ago

“Flowers sent to me for a special birthday, earlier in the month, by an elderly friend who could ill afford. Didn’t last 2 days! but didn’t have the heart to tell her. Sent January flowers for a special person’s 50th. DPD text’d “delivered safely” Left on doorstep in full view without ringing doorbell though person was home expecting delivery! Husband bought me roses for Valentines yesterday from store yesterday, already dying today despite following instructions. Shame on you M&S, you’ve got too complacent,,,,”

Helpful Report

Posted 4 years ago

“Valentine’s order placed late January for Valentine’s Day did not arrive on the day.”

Helpful Report

Posted 4 years ago

“Absolutely terrible service. Told me at 3 o’clock on Valentine’s Day but they could not deliver. And offer the 20% discount voucher on my next purchase. How about the purchase of this made and you cannot fulfil! What day Waste of £60 Valentine’s Day ordered a week before totally pointless being delivered late!!! Do not use m&s”

Helpful Report

Posted 4 years ago

“Absolutely terrible bought 12 red roses look rubbish poorly displayed after paying £40 and Aldi sell 24 that look far better and well presented for £24 safely say I won’t order again 🤬🤬”

Helpful Report

Posted 4 years ago

“My lovely husband ordered me some flowers for Valentines, but asked for delivery on the 12 th, which happened no problem. I was previously a florist running a very busy business, so I know the busyness and problems of Valentines. However upon opening the box, it contained 10 mixed pink, cream and white roses, crushed, dry, floppy and pretty blown (well out, not in bud). I was horrified on his behalf, and immediately rang customer services. They answered quickly, were very sympathetic, and offered a replacement to be delivered on the 14th plus a £10 gift voucher for my husband as compensation. The replacement has just arrived, and while some of the roses are reasonable, three pink ones were completely drooped and wilted, and all of them were very dry on the stems. There seems to be a serious quality control problem at the warehouse, if roses (or any flower for that matter), are correctly conditioned after arrival from the wholesaler, I.e. clipped and given a good drink, they should stand up well for delivery, particularly with a damp wrap on the bottom as these had. My husband took one look at them and said ‘they just look dead!, I won’t be ordering from M&S again!’. If you can’t get your quality control sorted, which looking at the number of negative reviews here is not happening, then get out of the marketplace, and let people that know what they are doing provide this service. I would never have sent either of these bouquets out to a customer.”

Marks & Spencer 1 star review on 14th February 2022

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,323 reviews