Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.09

2.1 Rating 1,256 Reviews

24 %

of reviewers recommend Marks & Spencer

Company Reviews

Questions

Metrics

2.1

Based on 1,256 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 18th September 2025

464

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent flowers for my sisters birthday. Arrived all dead. In a box with no water. No gift message was sent with them so she had no idea who they were from. Disgusting and unbelievable service.”

Helpful Report

Posted 4 years ago

“Flowers should bring joy when the box is opened! In my case unable to see flowers ( except the ones in droop sticking out the top) because they were wrapped in brown paper. Had to disassemble the box to find out who they were from. Boring card simply an advertisement for M&S. No thought had been put into the presentation 0/10 marks. Flowers not good VFM. Could do better. Disappointing all round.”

Helpful Report

Posted 4 years ago

“Rose and seathistle bouquet. Awful. By day 3 rose petals brown and falling off.”

Helpful Report

Posted 4 years ago

“Poor quality flowers the rose was floppy , they were for a present .wouldnt buy again !”

Helpful Report

Posted 4 years ago

“Absolutely appalling service , my mum sent me flowers to arrive on Saturday my 50th, no flowers arrived, Tuesday dead flowers arrived, replacement arrived Thursday 9.30pm also dead and battered looking , would NEVER buy from here again”

Marks & Spencer 1 star review on 5th August 2021

Helpful Report

Posted 4 years ago

“I received a bouquet of flowers from my Mum for my 50th birthday sent from M&S sadly they last the weekend just and no more! I had 4 other vases full still blooming over a week on from other supermarkets shocking disgrace as I know the bouquet wouldn’t of been cheap! Do not order as quality is poor”

Helpful Report

Posted 4 years ago

“Lacklustre service and you’ll just deal with a foreign based customer service team that will not care. If your delivery is by Yodel, just cancel and forget about it. They dont care the reason as to why it didnt arrive but more than happy to reorder and take your money. Have always used them but now never ever again.”

Helpful Report

Posted 4 years ago

“Flowers arrived Saturday and were dead and in the bin by the following Thursday, very embarrassing to have to tell my daughter in law who sent them.”

Helpful Report

Posted 4 years ago

“My little rose pot only lasted four days. It was a present. Now I am hoping my daughter won’t see it. Very upset. Tried customer services.girl said can’t do anything without box number.I threw box out.When I said I would put it on Facebook she said do it.”

Marks & Spencer 1 star review on 30th July 2021

Helpful Report

Posted 4 years ago

“Received in air tight package dead within 2 days”

Marks & Spencer 1 star review on 28th July 2021

Helpful Report

Posted 4 years ago

“Terrible, sunflowers were Delivered and all dead. What a disappointment when they were sent to cheer me up being stuck in isolation and poorly with corona.”

Helpful Report

Posted 4 years ago

“I was looking for fruit basket for something urgent as I have to give it to someone on Saturday, 17 July. Googled around and M&S was one of the avaiable and I was thinking it is trusted brand so I ordered from it. On Saturday, I waited until 3pm and found no news about it (no text, no email). Only to find out that it got delayed and will be delivered on the next working day (monday!). Wasted my saturday, didnt get the intended fruit basket which is urgently needed, no apologies and they still charge me the delivery fee even when they didnt deliver. I will never use M&S flower service anymore.”

Helpful Report

Posted 4 years ago

“I ordered some flowers, and although I reread the bas reviews, thought not a lot can go wrong, but it did, they were all squashed up, they were not in bud as promised, they looked a bit dead. And the cape flowers were missing. So all in all, was not happy, as these were bought for someone who has dementia starting, so would not of even remembered who there from. I went on the chat 1st of all honestly don't bother, there lazy don't want to help keep you hanging on and on and on. Then cut you off. I complained about Enrique and nomestavo no oppology nothing. I decided not to have another bunch, as what I’d the same, she would not know or remember who bought them. And not the same is it.”

Marks & Spencer 1 star review on 11th July 2021

Helpful Report

Posted 4 years ago

“60th Birthday Flowers were left on the wrong door step. I hasd the distinct feeling they thought I was lying, even pulled up the street and asked me to describe the house. Would not give a refund until they had spoken to DPD, that was the next day, no phone call to me and I called again. Quizzed again about the house and finally I was offered a refund, all to late and could not really care less. Never again M&S.”

Helpful Report

Posted 4 years ago

“I ordered flowers for my wife for our anniversary. They were delivered at 7pm yesterday the courier left them on the front door step and took no advice per delivery instructions . The box was all battered and resealed by yodel tape at the bottom. The water had leaked from the bouquet and the flowers looked well passed their sell by date. I was extremely disappointed with this as they cost £50. I won't be purchasing flowers again”

Marks & Spencer 1 star review on 4th July 2021

Helpful Report

Posted 4 years ago

“I was sent a Hydrangea for my birthday three weeks ago. I followed the instructions on how to care for it, but by the end of the first day it was wilting. Despite my care, it continued to deteriorate. I sent an image to M&S and eventually got a response by using Twitter, as the phone call I made took ages to connect and then the call was cut before a resolution. They sent a replacement plant but it suffered the same fate. Now I have two dead plants! I am a gardener and keep alot of house plants too, so I can only conclude that there is something wrong with the way these plants are being produced. They have no resilience and will not make a successful transition to a new environment. When I informed M&S a second time and asked for a gift card in lieu of the plant, based on my belief that another Hydrangea would suffer the same fate as its two predecessors, they refused. Very disappointing service. I have an M&S account and have shopped there frequently in the past but, after this experience, I will think twice!”

Helpful Report

Posted 4 years ago

“Had a flowering plant basket delivered as a gift, the plants were dead and the soil everywhere. They sent out a replacement that was even more damaged than the first. Two plants loose in the box and a third completely buried in the soil. You can’t leave a review on their own site unless you actually purchase the flowers, the recipient can’t leave a review.”

Marks & Spencer 1 star review on 2nd July 2021

Helpful Report

Posted 4 years ago

“Had a gift of delivery flowers. They were nearly dead, packaging a mess and leaking onto the light box which was un useable. How they could send such sub standard flowers is beyond me. They will have made and package so knew exactly what was being sent out.”

Helpful Report

Posted 4 years ago

“Be very careful when ordering as you only have 30 minutes to change your order & although I admit it was my fault I put wrong apartment number on the rest of address was right & had Yodel left the flowers my sister would have got them in the end when I saw my mistake! No second chances with this lot shall not use again!”

Helpful Report

Posted 4 years ago

“I can honestly say what a shambles the return with paperless it is utterly abysmal!! please go to next to see the professionals at work i have been using m&s for over 40 years no wonder they are in trouble PLEASE GET YOUR ACT TOGETHER”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,256 reviews