Marks & Spencer Reviews

Name: Marks & Spencer
Rating: 2.10

2.1 Rating 1,232 Reviews

25 %

of reviewers recommend Marks & Spencer

Company Reviews

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Metrics

2.1

Based on 1,232 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 49%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

ph:+44-33-30148000

Email:

retailcustomer.services@marksandspencer.com

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Marks & Spencer 1 star review on 25th July 2025

461

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received an awful bouquet. Some flower heads missing yet stalks were packed in the box. Some other flowers were missing and colours were drab. Never had a good experience with online flowers so I would never consider buying them for anyone. It's embarrassing having to tell the person who bought them how awful they were. I did give feedback to M&S but no response from them.”

Helpful Report

Posted 4 years ago

“My review has not been printed and it is no more critical than any others so I’ll write it again! Ordered sunflowers to be delivered on a specific date. Had a message the day after due delivery date to say there was a problem. I contacted Customer Services who offered no explanation! The next available delivery date was 4 days later- I accepted it. The day after the second due delivery date I had another message to call Customer Services as “the flowers had been damaged in transit”. The next available date was 10 days over my first nominated delivery date! If only I’d read all the negative reviews beforehand- just not the service one associates with M and S.”

Helpful Report

Posted 4 years ago

“Very disappointed mis selling ! there was no card ! Not at all like picture ! Not impressed with arrangement petals missing all open, arrived late in day. Over priced for what they were . I would not recommend”

Helpful Report

Posted 4 years ago

“Received Bright Summer Bouquet in a box. Flowers in a dreadful condition. No card so I don't know who ordered them. Have submitted a complaint but haven't received an acknowledgement email. Very poor.”

Marks & Spencer 1 star review on 17th May 2021

Helpful Report

Posted 4 years ago

“Had flowers delivered as a gift for our wedding anniversary. Four of the five roses were in full bloom petals started dropping next day. Leaves on most of the other flowers were withered. They weren't in water and according to tracking my sister said they started the journey at 6am, we received them 10 hours later. Not what I would expect from M&S.”

Helpful Report

Posted 4 years ago

“Had flowers delivered for my daughters 50 birthday disappoint didnt look like photo Rose's were brown arround edges could have bought better for half the price not happuSheila Sherwin”

Helpful Report

Posted 4 years ago

“99th Birthday flowers un delivered despite giving directions via mobile. !!!!!”

Helpful Report

Posted 4 years ago

“Ordered Hydrangea plant especially because of next day delivery. It was delayed for three days and the plant was wilting. Delayed and dried flower i was embarrassed even though it wasn’t my fault. Also flower was advertised as £30 when i bought it then the next day it was down to £25. RIDICULOUS!!!”

Helpful Report

Posted 4 years ago

“Not sunflowers supposed to be a sunflower gift bag.”

Helpful Report

Posted 4 years ago

“Terrible service, would not recommend to anyone if you want some flowers to arrive on time. Got these as a gift and booked them a week in advance on a nominated day only for them to not be delivered on that day. Tried to get into contact with them twice through the online chat service only for it to crash half way through and nothing get resolved. The help desk is hard to use and crashes easily, just a shame for such a big brand to have such poor services. Use bloom & wild instead.”

Helpful Report

Posted 4 years ago

“We have recently ordered two separate deliveries of the same item, on the same date of the 22nd of April one for my Wife's Auntie Jean Birthday who is in care in Melton Mowbray, and one for our Daughters Birthday in Lea in Preston who we visited on Saturday the 24th of April o/no 301-0031969-6712890 to say we were very dissatisfied and even ashamed of the condition and content of the flowers next to other gifts received, we will not be purchasing flowers from Marks and Spencer's again. That shows just how much we are dissatisfied. I and J Nelson”

Helpful Report

Posted 4 years ago

“My flowers were a surprise gift. They were left in my porch upside down. The water had run down from the container and ruined the box and flowers. They have asked on 2 occasions for the order number, which of course I do not have. I understand that it was probably the delivery drivers error but I have received the same response from them. I personally have not ordered from M&S but will not in future.”

Helpful Report

Posted 4 years ago

“I received flowers from marks and Spencer for my birthday and to be honest I was not impressed. Firstly the box arrived drenched in water. Flowers half broken, or droopy. There was no card and my friend asked for a card to be included. I had no idea who they were from And had to ask around until finally my friend asked me if I had received the flowers. I felt bad as I hadn’t called to say Thankyou. I told them there was no card, they replied I requested one. I checked the website too and over priced especially how I had received them. I received four other bunches from four other stores. A week later the three are still fresh marks and Spencer one finished in the rubbish. I would not use your floristry department ever. I was highly disappointed .”

Helpful Report

Posted 4 years ago

“Very Disappointed ....... I signed up for the Marks & Spencer flower subscription 2 months ago. The 1st delivery was very poor and the flowers turned brown in 3 days, the quality and quantity were not satisfactory. I complained and M&S sent me a refund. I have just received my 2nd and for all the flowers are lovely they are not worth £20 I have purchased similar bouquets from my local co-op for £10. I was looking forward to receiving a nice bouquet as a treat to myself every month but have cancelled my subscription, I'll go back to buying from my local stores at half the price. Very disappointing both quality and value for money.”

Helpful Report

Posted 4 years ago

“Two boxes of flowers delivered in unmarked boxes, no" THIS WAY UP" Or " Fragile Flowers" hence on opening, the flowers had come away from the cardboard restraining circle and were all crushed up on the flower heads. luckily they revived in water and only one bloom was broken, I didn't tell the senders, but it could have been a disaster ! your Boxes used to say"THIS WAY UP Fragile Flowers" Very disappointing. ( But the flowers are now a delight Thank you )”

Helpful Report

Posted 4 years ago

“I ordered some flowers for Mother’s Day from marks and Spencer, expecting they would last for the price, however they didn’t last even a week! I thought it was normal, so I brought four bunches of roses the other day, and after 3 days they started turning brown and didn’t last aswell. I’m not sure how they’re other flowers are like but I would avoid their roses at all costs.”

Helpful Report

Posted 4 years ago

“Hi I want to complain about the delivery of a bouquet of flowers on 29th March. The flowers themselves are beautiful, but were supposed to be delivered to my home address. The night before I got a text to say they were going to the local DPD shop with no way of changing this which was very awkward as I was shielding. Inside the box was a very lovely thank you message that wasn’t for me so another message missing from someone’s box. Not good enough M& S.”

Helpful Report

Posted 4 years ago

“Could I add to the deluge of complaints regarding your flower delivery service. A few months ago, I sent a bouquet to a friend to thank her for her help and kindness. This was to be a lovely surprise. However, no gift card and message from myself was attached to the delivered flowers. This completely messed up the gesture. My friend was too embarrassed to ask around to determine who might have sent these flowers and in the end, I eventually had to ring and ask her if she'd received them. Today, I've received a box of flowers - again with no clue as to who they've come from. Now I'm left in the embarrassing situation of being reluctant to ask any possible sources. The sender will be expecting me to be delighted and ring to thank them for the flowers. I am delighted with their kind thoughts. As has been the experience with other complainants, two of the stems of flowers look completely unrevivable. I won't be using M & S flower delivery again and shall advise my friends not to either.”

Helpful Report

Posted 4 years ago

“Made a mistake in the post code when ordering, after 30 mins no changes can be made. Phoned customer service and was told that since it was my mistake, it was hard luck and they would not help, this despite the fact that there were 5 days between the order and delivery date. Shameful customer service department, don't use M&S for flowers”

Helpful Report

Posted 4 years ago

“My daughter bought me My 100 stems of daffodils for Mother’s Day. They couldn’t be delivered for nearly a week and were practically dead when they arrived. Not the quality I expected at all. What went wrong !!!! I am So very disappointed as I bought some for my mum delivered on the Sat for Mother’s Day and they were beautiful. Lasted ages and she was thrilled to bits with them. How can 2 same bouquets be so different in quality”

Helpful Report

Posted 4 years ago

Marks & Spencer is rated 2.1 based on 1,232 reviews